LTT-Group GmbH Reviews 113

Very poor delivery service. 3 weeks and still waiting for my delivery now 3/3/26. Getting promises fro their shipper the delivery would be here the next day for the past 3 days. Would not recommend buying from this website.

Well, this is my first contact with the seller and my first purchase. The order was placed on November 15, 2025 (Saturday), so as is standard practice with other sellers, I expected shipping on Monday, or Tuesday of the following week at the latest. Meanwhile, a new week has begun, and I haven't received any shipping information. I messaged LTT for information on the delivery date (message received on November 19, 2025). I received information that my order would be shipped within two business days, or November 22. In my message to LTT, I described my situation, that I had an important event to attend to and the ordered items were urgently needed, that treating a customer this way was unprofessional, etc. In response, I received information that LTT would give me an additional 8% discount. This is a good gesture from the seller, but I still haven't received the ordered devices. I thought to myself, "OK," the package will be shipped on November 22nd. On average, parcels from Germany take 3 to 4 days, so delivery will be on November 25th or 26th. But LTT decided to upset me again. The package wasn't shipped until November 25th (that's a joke). Today is November 29th, and I've received information that the package has arrived at the delivery center in my city, but since it's Saturday, I won't receive it until December 1st. LTT is addressing these words to you. Isn't order fulfillment in 16 days a joke? I'm truly disappointed in your company and will probably never buy anything from you again. I'm writing this as a warning to other buyers to seriously consider buying from LTT—maybe sometimes it's worth paying a few percent more somewhere else, but for peace of mind and a life free from unnecessary stress.

Prices on website do not match the price you pay. When you ask why the say it's the vat in your country which is higher🤨. But not if the vat is lower! Looks like bit scammy to me

Extremely Poor Experience – Defective Products and No Accountability

I purchased a number of outdoor lights from LTT Group, trusting their advertised IP44 rating. Within weeks, the majority were full of water and no longer working , completely unfit for outdoor use.

I contacted their representative, Vincent Schneider, and provided clear photos showing the extent of the failure. After being asked to return the items, I waited over eight weeks for any update, only to be told the manufacturer deemed them “not repairable.”

No offer of a refund. No ownership. When I queried this, I was told the damage was due to “incorrect installation,” which is both unsubstantiated and implausible. These are sealed units, professionally installed, and marketed as weather-resistant.

LTT Group has shown a complete lack of customer care, poor communication, and an unwillingness to stand behind their products. The process was time-consuming, frustrating, and ultimately a waste of money.

This is not how a professional company should operate. If something goes wrong, they will not support you. I would not recommend LTT Group under any circumstances.

Shocking Product Quality and Customer Service – Avoid LTT Group

I spent €700 on outdoor lights from LTT Group that were supposedly IP44 rated. Within a few weeks, most had failed completely,full of water and clearly not weatherproof. I raised this with Vincent Schneider, who asked for photos, then for the lights to be returned. After two months of chasing, I was told the lights were “not repairable.”

When I asked about a refund, I was told the failure was due to “incorrect installation”, with zero explanation or evidence to support this claim. These were sealed garden lights, installed by professionals. How do you “incorrectly install” a sealed unit?

The response was dismissive and insulting. No refund, no accountability, no apology.

The whole experience was slow, evasive, and deeply unprofessional. LTT Group sell poor quality products and take no responsibility when they fail.

Avoid at all costs.

Bought an IBC tank with the description "optimally suited for collecting rainwater". It also stated that it was not to be used for drinking water or groceries. But that is not really an issue for a gray water tank.

During discussion with them after they've sent the tank, I find out that they have no clue what the tank has been used for prior and they would not recommend using water stored in the tank for watering.

I complained that it's a bit stupid to suggest using it for collecting rainwater if that rainwater can't be used for anything... They will allow me to return the tank but I would have to pay for the return cost myself, which is more than I paid for the tank.

I have two Europalm palm trees and most of the leaves have fallen off. It’s under its three year warranty which LTT refuse to honour as they now say the tress are unsuitable for outside even though their website said at date of purchase that they are suitable for outside use. Has anyone else experienced this problem?

I initially had a problem with my delivery, which I must stress was not LTT but their delivery partner DPD. As I live in a gated community DPD allowed one of our maintenance people to sign and receive my parcel which is worrying.

I reached out to LTT who were more than helpful and finally I received my parcel, although the packaging appears to have been torn open in places.

LTT have great products and a very professional service, however, their delivery partner lets them down slightly which is a shame.

This was my first experience ordering LTT products, and I would do so again although next time I would opt for perhaps collecting the product from a pickup point as DPD appear reluctant/lazy to actually deliver direct to the customer.

Ordered 11 garden light posts on Saturday and they arrived the following Friday to Ireland from Germany Everything was perfect. Very impressed with the speed of service and delivery and items were all in perfect condition. Got great email communications during the process with updates and confirmations. Well done.

Fantastic service.
I had one faulty light fixture and they replaced it with no fuss. Thank you!

I’ve used them twice now and would again, so I definitely recommend.

After an initial issue with LTT cancelling my card transaction without any explanation, they did resolve the problem the next day. I made the payment again and it went through, they apologised, offered some compensation and sent me the product, which arrived a few days later. I would use them again.

Very good prices and goods are shipped right away. Excellent communication. I ordered goods on Friday and they were delivered at my doorstep in Belgium on Monday.