Lucky Ones Reviews 1,098

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the website for its sleek design, ease of use, and extensive selection of games from numerous providers, making for an engaging and enjoyable experience. The customer service is frequently highlighted as excellent, with many people appreciating the quick, helpful, and professional support available. People also report a smooth and fast verification process, contributing to a positive overall user experience. However, some customers have expressed dissatisfaction with the payment process, citing issues with withdrawal times, verification hurdles, and difficulties in receiving their winnings. A few other people also felt that the customer service was occasionally slow or inconsistent, particularly when dealing with payment-related inquiries.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise fast withdrawals, quick... See more

Website

Customers had positive experiences with the website. Many reviewers praised its ease of navigation, sleek... See more

Product

Clients share positive opinions on product. Customers are delighted with the vast and diverse selection of... See more

Customer service

Users describe positive interactions with customer service, highlighting staff as helpful, courteous, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the site's ease of navigation,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I signed up too luckyones after reading some reviews on here...Glad i did and can confirm my first withdrawl has been successful and procesed less than 24hrs which great...the sight is flashy,games... See more

Rated 4 out of 5 stars

The hoops I had to jump through to get verified was unnecessary and it really was a show of authority just so you could get is bit more money out of my winnings interest I believe . It took 9 da... See more

Rated 4 out of 5 stars

LuckyOnes is a new slot I’ve come across! It’s such a luxe website & you can see a lot of thought has gone into it. So many games and slot providers I’ve never even heard of which makes the experience... See more


Company details

  1. Gambling Service

Written by the company

Lucky Ones Casino. With a keen focus on luxury and high-end lifestyle, this casino provides its players with the real first class experience. Enjoy this lavish excitement all from the comfort of your home


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Easy. Payout takes about 5 dayz. But a good casino

March 6, 2026
Unprompted review
Rated 4 out of 5 stars

Good casino offering a lot of providers…

Good casino offering a lot of providers and slots. Generous with bonus drops for active players. Communication with customer service is also great.
Would be a perfect casino if withdrawals were processed faster.

March 10, 2026
Unprompted review
Rated 4 out of 5 stars

This casino is GREAT

Would recommend this casino. Great customer support. Great with varification issues i had. Great welcome bonus.
Easy and fast payouts.
Great game selection.
5 stars

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

I play for fun and made some money

I play for fun and made some money, but here's what you have to be careful with with Lucky One.
After following the steps and I uploaded the required documents for my withdrawal, they TOOK ME FOR A TRIP AROUND THE WORLD with excuses that they didn't get the information.
You play for fun, it's okay but don't expect to see your EARNINGS particularly if they are BIG..
I don't recommend Lucky One to anyone ..

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t use the deposit bonus cause you…

Don’t use the deposit bonus cause you can’t even pull out money till you’ve wagered their amount, You have to wager 8000 before you can deposit. Absolutely ridiculous worse online casino I’ve ever played

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Best App Ever

this is one of the best casino apps I have ever played. It dose not take all your money, it lets you play for hours. Still have to be careful but this really is a great sight to play on. I won 2000.00 dollars on my first time playing. I had to use 40 x my bonus and still won.

March 1, 2026
Unprompted review
Rated 4 out of 5 stars

Clean

Clean, fun, works smoothly. Withdrawals can take a little longer than other platforms other than that fantastic.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Worst casino experience EVER

Depositing money of course was quick and easy . I didn’t accept a bonus, didn't claim it because I think they’re BS, this is why I love Betty, they have no wagering. You keep all the money you win including promotion and bonus money. The system gave me one anyway. So I knew from the start I was donating my hard earned money to the casino. I search my favourite games the casino has a few of them. So I plan on having fun and playing for at least a couple of hours… Nope.

First game I play I win almost double my money. But not without stress. I win free spins, system crashes near the end. Try to get back into the game. I get back in eventually I hit spin get an alert that my session ended and it has to close. I finish my free spins and leave the game.

The site is difficult to use. You need a course on how to get to Home Screen to play other games. Sometimes the home button isn’t visible so I had to close the site on my iPhone and reopen it. When I search games like masks only 4 games come up. So you have to search more words like drums, when looking for one of my favourite games 12 masks of fire drums. So their search engine sucks. It offers to make a suggestion for a game. When you click it, it crashes. You can’t navigate to another page and have to close it down. Another favourite game appears in the search when you click it it says the game doesn’t work, or something to that effect. If it doesn’t work REMOVE it!

When I was down to $100i check if I got the bonus down it tells me my bonus money is the same as the money in the game. I hit withdraw and it says I can withdraw the amount which of course I can’t so it’s misleading. I know I can’t but a beginner might think they can. This is dishonest, but I’m sure legal for the casino to do.

So I play my other favourite games, nothing wins anything substantial so my money is draining fast. Sad to say that I’ve played on multiple casinos. This is the worse bonus experience I’ve had. This casino doesn't even try to pretend… it’s set up to give you a win to get you to spin more so you’ll spend all the money fast and deposit more as fast as it possibly can. To keep you sucked into the bonus and never withdraw. casinos will let you play for a while at least to enjoy the experience…get some dopamine hits. Not this one.

I understand gambling is gambling and they're rigged for the casino. But this casinos awful user friendliness, lacking RTP per spin…20$ in some games won$0.00 not even the usual $0.8 annoying win, and short playing time is why it gets a 1 star. The 1 star is for how fast it takes your money.
I gamble and don’t win or choose to put my money back in and don’t leave reviews. Winning of course is awesome but so is getting a few dopamine hits after s hard day at work.
I don’t need anyone to tell me they’re sorry I had a bad experience. I’ll live. I just won’t be back or recommend this online casino

February 25, 2026
Unprompted review
Rated 2 out of 5 stars

It is a real casino but they constantly…

It is a real casino but they constantly try throw bonus at you. They actually even do it without your consent and what happened me was I denied the bonus. Deposited noticed there was a bonus even though I denied it went to the bonus section deactivated again. Played won couple grand and then boom I go withdraw and it’s locked by a bonus. Over 6k to unlock my money, went to support they said either they take the bonus on the account and I loose my money or I play through it try and win it back. Keep in mind slots are the only thing that give it a dollar to dollar live games don’t. They absolutely scammed with the bonus even though I went through 3 steps to not have a bonus cause I know what that does. Not impressed one bit.

February 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look