After 1 month of waiting my parcel is lost and nobody had no clue what happend. The DHL customer service which is agressive even its their fault, washed their hands and blame LuckyVitamin. The sender... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was extremely impressed you carried a couple of hard to find non-methylated B Vitamin products. I was also very pleased with your low shipping rates to Canada using DHL -- on a competitors website,... See more
Company replied
After ordering online there is no confirmation shown, and no confirmation email until much later. The “Contact Us” link on their website only gives a mailing address. Web pages load very slowly. Emplo... See more
Company replied
Order: LV19821180. Ticket number: 739255 Refund number: P16882236 Got my package today and recorded the unboxing. Lucky vitamins did not sent the full order. There's one missing item: Thorne R... See more
Company replied
Company details
Written by the company
We're more than just vitamins. At LuckyVitamin, we look at health holistically, knowing that your wellness journey is incredibly individualized. It's more than remembering to take your vitamins — it's having access to a variety of affordable, natural products and getting the support you need, no matter your diet or goals. Our mission is to be your go-to source for natural products and knowledge so you can live a happy and healthy life.
Contact info
555 E. North Lane, Suite 6050, 19428, Conshohocken, United States
- 1-888-635-0474
- support@luckyvitamin.com
- www.luckyvitamin.com
Love Lucky Vitamin
Love Lucky Vitamin! Has the stuff I want at a good price…
January 25, 2023
Unprompted review
Reply from LuckyVitamin
We love you, Bonnie! Thank you for sharing your experience with us. We hope you come back to stock up some more soon!
Scam
Scam - Fraud
Order no. LV19833110
I have tried to contact you in any possible way and it seems that you are unreachable. A lady's voice keeps answering with the same message that she cannot hear me. I have paid £60 for a medication that I urgently need and I haven't received anything.
I expect a refund asap.
Thank you!
January 14, 2023
Unprompted review
Reply from LuckyVitamin
Hi Alina. Thank you for contacting us. We are sorry to hear that you have yet to receive your order. Our records indicate that it was delivered on 1/23 via your local provider. We have sent you an email with more detailed information. Please respond to it if you have additional questions.
Payment processing wouldn't accept my…
Payment processing wouldn't accept my card, which it took last time I ordered. Plenty of $$ in account and no holds on anything.
Site was slow and glitchy. Had to reload 2 or 3 times to get pages to come up.
January 23, 2023
Unprompted review
Reply from LuckyVitamin
Hi Leslie. Thank you for taking the time to bring this issue to our attention. We apologize for the hassle you have experienced over the web. We are constantly trying to improve and customers that take the time to let us know where we go wrong are a great help. So thank you!
Missing Item
Order: LV19821180.
Ticket number: 739255
Refund number: P16882236
Got my package today and recorded the unboxing. Lucky vitamins did not sent the full order. There's one missing item: Thorne Research - Pic Mins - 90 Capsules.
After 4 business days, I got my refund.
January 19, 2023
Unprompted review
Reply from LuckyVitamin
Hi Rafael. Thank you for responding to our inquiry. Your inquiry will be responded to via Instagram since you are currently in contact with the handler. Thank you.
Overall Great online shopping portal to buy vegan supplements
I have been purchasing all my supplements fro Lucky Vitamins for almost 3-4 years. Being a vegetarian / Vegan, this is the online shopping where I get all supplements. I also try different kinds of proteins and green powders. Lucky Vitamin also care for the environment. If any supplement is not available, they do back ordering (ship when available). They ship all my supplements on time and offer lot of promos and discounts. It also offers the customers "Carbon Neutral Shipping" by asking them to add a few dollars or free to plant a tree which is really a good cause.
Overall a great experience online shopping at Lucky Vitamin.
January 22, 2023
Unprompted review
Reply from LuckyVitamin
Hi Gargi. Thank you for taking the time to write this thoughtful review. We are happy to read that you are able to stock up on your favorites via our shop. Please come back for more soon and leave us product reviews too if you can!
Not impressed
Not impressed. Purchased a load of solgar multivitamins for my kids when they arrived they only had a 2months expiry and are out of date by Febuary 2023. Other ones I have purchased have BBE dates end of 2023. Complete waste of money. You should inform customers of short BBE date when purchasing. LV19787127
December 13, 2022
Unprompted review
Reply from LuckyVitamin
Thank you very much for your feedback, Vivid.
We are constantly trying to improve and customers that take the time to let us know where we go wrong are a great help. So thank you! I will send this over to management letting them know that we need to take a fresh look at this.
Thanks for your patience while we try to implement changes.
Reply from LuckyVitamin
Hi Vijal! Thank you for taking the time to share this experience with us. We hope you come back for more soon!
Don't give them your mail-address
Don't give them your mail-address. They will spam you forever.
January 15, 2023
Unprompted review
Reply from LuckyVitamin
Hi Mogens. Thank you for getting back to us. Your request has been processed.
The web site is painfully slow
The web site is painfully slow. I have a fast pc and all other sites I use are quick. not LuckyVitamin.
January 13, 2023
Unprompted review
Reply from LuckyVitamin
Hi Jim. Thank you very much for your feedback.
We are constantly trying to improve and customers that take the time to let us know where we go wrong are a great help. So thank you! We will send this over to our developing team letting them know that we need to take a fresh look at this.
Order is travelling for a month now, not here yet
Order is travelling for a month now, and hasn't arrived yet. It was supposed to be a Christmas present and it's almost February. Don't order if you live in Europe, they ship from USA and you never know if and when it will arrive.
January 12, 2023
Unprompted review
Reply from LuckyVitamin
Hi Andrew. Thank you for contacting us. We are sorry for the hassles you have encountered with our shop, and to hear that you have not been able to reach our team, and resolve this matter.Through TrustPilot we have sent you a request for more information. Please respond to it so that we can further assist you. Thank you.
Perfect in every way
January 12, 2023
Unprompted review
Reply from LuckyVitamin
Thank you, Dennis! Come back for more soon, please!
Reply from LuckyVitamin
Hi J. Thank you for taking the time to write about your experience on the web. Take care!
Lucky Vitamin has a good selection of the brands I prefer.
Lucky Vitamin has a good selection of brands I prefer. I was especially glad to find the lowest price on the internet for the Original Uncle Sam's Cereal.
January 12, 2023
Unprompted review
Reply from LuckyVitamin
Hi Ken. We are happy to hear that you get to stock up on your favorites via our shop. Please leave us some product reviews too if you can 😊😊😊!
A very good selection to choose from…
A very good selection to choose from and site is easy to navigate.
January 10, 2023
Unprompted review
Reply from LuckyVitamin
Hi Laurie. Thank you for taking the time to share your experience on the site! We hope you come back for more and soon!
I was trying to order for 30 minutes…
I was trying to order for 30 minutes and it was getting stuck calculating the shipping costs for Netherlands. Unacceptable.
January 8, 2023
Unprompted review
Reply from LuckyVitamin
Hi George. Thank you for bringing this up to our attention. We are sorry for the hassle you seem to have experienced over the web and would love to look into this for you. Could you please submit a feedback ticket via our website? Our developing team can investigate the technical error based on your session. Thank you.
Love this company!!
Thank you, Matthew Myers for the update! You’re an asset to Lucky Vitamin. Great products, excellent prices.
January 9, 2023
Unprompted review
Reply from LuckyVitamin
Hi Lauren. Thank you for taking the time to let us know of your experience with our wellness consultant, Matthew! He is an asset, indeed!
Reply from LuckyVitamin
Hi Kevin. Thank you for taking the time to let us know about your shopping experience with us. We hope you come back for more!
Return customer
I have ordered a number of times from Luckyvitamin.com. I never encountered any issues, my order has arrived on time with all items in it. It's much cheaper ordering it online than buying it locally.
January 7, 2023
Unprompted review
Reply from LuckyVitamin
Hi Anna. Thank you for writing this thoughtful review. We are happy to hear that you get to stock up on your favorite via our shop! We hope you come back for more soon! Happy New Year!
An update,I have my product now.
Hello, I was happy to see lucky vitamins has the product I was looking for with a good price. However, I placed an order for the product since the 24th of December 2022 and now has exceeded the delivery date and worst is the tracking number given is not working on DHL, it is saying the number doesn't exist, what I have on my profile is 'Its on the way', Kindly help give an update concerning the product. Thanks.
Just to give an update, I have my product now. Thanks.
December 24, 2022
Unprompted review
Reply from LuckyVitamin
Hi Lanre. Thank you for getting back to us. We apologize for the hassle this seems to have created along the way. Upon looking at your order in our system, I see that you have already spoken to one of our Happy Wellness Ambassadors regarding this inquiry via Instagram. The information you have been given is correct. If this matter has not been resolved and you still need additional support via email, please let us know.
Terrible Shipping Logistics... Never Again!
Good prices. Terrible shipping infrastructure (DHL which transfers to TForce Logistics) TForce is known for being one of the worst shippers, just google them! They simply often do not deliver, misplace packages and in my case left the package outdoors, downtown in a heavy traffic area with mostly store fronts. They never attempted to even press my intercom/doorbell to deliver.
They even left a delivery photo to view online of the driver holding the package near the address.. outside. This is not a safe drop location… outdoors never has been and never will be.
Luckyvitamin has this absurd 45 day policy where they wont even begin to look at the situation till then. How could you ever fix your shipping logistics if you don't immediately investigate issues like these… you cant… and from reading all the horror stories. They dont care.
Update:
LuckyVitamin wrote me privately to say they would help and look into it. A little while later with no real interaction or messages sent to me they post a public response saying they have no choice to wait 45 days. Maybe that is true but they should still be able to take the claim and submit it in themselves in 45 days and not waste more of their clients and their customer service reps precious time. Its a known fact that multiple calls for the same issue increase end cost on a business.
Also they made no comment on using low budget terrible shipping companies to save a few bucks… the same company that “delivered” me package.
Looks like Lucky is happy to be UnLucky.
January 3, 2023
Unprompted review
Reply from LuckyVitamin
Hi Max. Thank you very much for getting back to us. We are sorry for the hassle this seems to have caused along the way as we are sure you have been looking forward to receiving your order. The guidelines through which we operate with our third party claim processor requires us to adhere to 45 days before the submission of a missing order claim. We apologize for the inconvenience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.