Initially when I wanted to order, this item was out of stock so I filled out the form to be contacted when it became available. I never received the email despite the SKU becoming available again. Thi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The quality of the wallet IPhone case is very nice. Several color options. My only concern is the case doesn’t close when only a few credit cards & driver’s license are placed inside. I’m hoping... See more
I am a repeat and happy Lucrin customer. The products are of the highest quality materials and beautifully made. I have my first beef ever, however, which cost Lucrin one star. I ordered a jewelry cas... See more
We ordered the wrong iPad cover to replace the one I had soiled and worn out. Lucrin cheerfully and efficiently sent me a return authorization and return label, then issued a refund when they receive... See more
Company details
Written by the company
Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.
Written by the company
- Personalize all your items
- Worldwide shipping
- Diverse means of Payments
- Satisfied or Refund
Contact info
United States
- customer@lucrin.com
- www.lucrin.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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It’s beautiful and well made
It’s beautiful and well made! Didn’t take much time to get it either! Got my first name engraved and the red pebble leather is beautiful! Lots of compliments! Thank you!!
May 5, 2026
Exceptional Service: They Truly Stand Behind Their Products
I recently had a bit of a hiccup with my new phone case, but the way the company handled it really stood out. I ran into an issue with the product shortly after it arrived, which was definitely a bummer at first.
However, I reached out to their customer service team, and the experience was seamless. They were incredibly helpful, listened to my concerns, and didn't make me jump through hoops to find a solution. To my surprise, they quickly arranged to send out a brand-new replacement case at no extra charge.
It’s rare to find such responsive and genuinely helpful support these days. While the original product had a flaw, the company’s commitment to making it right has earned my trust. Highly recommended for anyone who values great service behind their purchase!
April 14, 2026
Lost iPhone cover
The product was sent tot he wrong address of my own fault. The company is seeking to retrieve it from UPS and have it delivered to me. It has been a month. Much too long it seems. Yet I am looking forward to receiving the iPhone cover
April 14, 2026
Reply from LUCRIN Geneva
Dear Sir/Madam,
Thank you for taking the time to share your feedback. We are sincerely sorry for the inconvenience you encountered, and we understand how frustrating this can be.
Please rest assured that your case is already being handled by our Customer Experience Team. Should you need to share any additional details, you may reach us directly at customer@lucrin.com — we will gladly assist you and ensure the
matter is resolved as swiftly as possible.
We truly appreciate your patience and the opportunity to make this right.
Warm regards,
LUCRIN Geneva
A great product of exceptional quality.
May 11, 2026
Unprompted review
Excellent product
Excellent product, very well made. Stitches are tight and neat, leather is good quality. It did take a long time to be shipped, however.
May 4, 2026
Phenomenal craftsmanship
Phenomenal craftsmanship
Beautiful color and leather
Functional wallet and case
May 4, 2026
Beautiful leather and quality
Beautiful leather and quality. Will use your company every time I need a new case!
May 4, 2026
Fantastic service and outstanding…
Fantastic service and outstanding craftsmanship. I can’t recommend this brand enough!
April 10, 2026
Excellent customer service.
April 8, 2026
I purchased the Luxury Bumper
I purchased the Luxury Bumper - iPhone 17 Pro Max in black, and absolutely love it. Feels amazing. Very high end, the sides are leather as well! The buttons are so fluid. The entire case fits so good. Pretty high price but once you feel the case you’ll know egg. Highly recommend this.
April 8, 2026
Exemplary Customer Service
I recently processed a return, and the experience was impeccable. A special thank you to Hashweenee for the great professionalism and efficiency shown throughout the process. It is truly rewarding to find such a quick and helpful support team. I will certainly purchase from them again in the future. Highly recommended.
May 6, 2026
Unprompted review
Beautiful Product
Beautiful Product! Quick Shipping
Quality was great and the color was a perfect compliment to my desk.
April 21, 2026
Happy Customer
I recently ordered the wrong item by mistake, and I couldn’t be more impressed with the level of service I received. Despite the error being entirely mine, Riyad from customer service was incredibly understanding and helpful, and even offered me a discount on my next order, which was very much appreciated.
The communication was prompt, friendly, and professional throughout, and it’s clear they genuinely care about their customers. It’s rare to come across this level of service these days.
I wouldn’t hesitate to order from them again and highly recommend them to anyone looking for both quality products and outstanding customer support.
April 29, 2026
Unprompted review
The iphone leather belt pouch is a vert…
The iphone leather belt pouch is a vert good quality product! I would c recommend it. One small improvement would be to have the belt loops a centimetre closer to the top so it does dot hang forward slightly.
My only complaint is that the website is not easy to use.
I accidentally used the American version and ended up paying too much. It was not made clear at any stage until check out where I paid ( my fault) before realising!
It is also not easy to choose a colour from the colour chart i.e. you cannot change the colour of the picture of the product easily without putting it into the basket first.
April 20, 2026
All the products are great
All the products are great, and communication went really well.
March 30, 2026
Superb product- (IPhone 17 phone…
Superb product- (IPhone 17 phone wallet) beautiful leather, great color and finely designed and constructed. Highly durable with all necessary features. I have had many phone wallets and this one is far better than any I’ve had in the past. Exceeded all expectations. Love it.
March 30, 2026
Worth every penny
Worth every penny. So beautiful and the tactile experience beats the factory shell of a MacBook Pro 7 days a week and twice on Sunday.
March 30, 2026
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