Luggage Point Reviews 

Rekha and De-Andre were very helpful wrapping our bike boxes. Excellent and quick service at Luton airport.

De-andre and Rekha were both excellent and quick service at Luton airport

My daughter left her small carry on bag at terminal, we only notice when we were on the plane. We reported it to lost luggage and within hours they responded and had found the bag by the next day. Very fast and responsive.

When my father in law lost his holdall, Natasha & colleague went above and beyond to help, was kind and professional throughout. Thank you

Had left my iPad at the security check 2 weeks ago. The staff is really nice and helpful and managed to locate my iPad quickly. Many thanks

I misplaced my bag at Birmingham Airport, and unfortunately, I did not realize it until I arrived home. I subsequently contacted the luggage service point through their website. I received a prompt and helpful response from Daria, who guided me through the process with great ease. I have since been reunited with my bag.

Daria was absolutely wonderful and made the whole experience very simple clear and easy and we receive my child’s laptop in the time. I am very thankful to him.

Lost my phone bank cards and driving licence on the aircraft. Within 4 days I was able to pick this up from luggage point at Birmingham Airport. I was so pleased and the lady behind the counter today 15th June at 12.15pm was amazing thank you much.

Very fast response to my enquiry about lost property

Amazing work by Daria, asked lots of questions to ensure it was my lost article and kept me informed every step.

Customer service always replied promptly to my enquiries.

I had a fantastic experience with Alex at Luggage-Point Luton Airport. During a particularly stressful time, Alex went out of his way to make the process of storing my luggage smooth and hassle-free. He was not only efficient and professional but also genuinely kind and understanding, which made all the difference during an extremely frustrating experience. It’s rare to come across such an excellent, empathetic customer service personnel these days — I felt truly looked after. Thank you, Alex, for turning a stressful moment into a positive one. Highly recommend!

I went to source of where I left my purse which was JD Sports & called the store. I spoke to the Assistant Manager called Anton who was very helpful, professional & efficient in me retrieving my purse. Before speaking to him I called the number to Luggage Point stated on the website but the line was down which Anton took the trouble to find out about so I emailed them & they returned the email answering my questions & were very helpful & reassuring - I got my purse, all contents intact the next day.

Returned from a great family holiday, to find I had didnt have my tablet, in a great panic I rang my daughter for advice. She told me to contact lost property department at birmingham airport, which I did.
I was contacted by Daria, from luggage point, who immediately sent the lost property form to fill in.
At that point there was nothing matching the description of my tablet, To my relief the next day i received an email from Daria to say a tablet matching my details had been handed in. After filling out the form and paying the fee and postage I received my lost tablet. So so relieved as there was a lot of personal information on there.

My mother had lost her hand luggage that was left on a flight that landed at Birmingham Airport. After contacting the airline, they passed us on to Luggagepoint who were very helpful in trying to locate the case. LuggagePoint kept me informed and up to date and helped quite a bit. They contacted me early hours of the morning to let me know that they had possession of my mothers case. The team at Luggagepoint Birmingham airport went above and beyondto help and I appreciate all they did.

The Luton guys were very helpful, mainly De-Andre, great guy. I'm only rating it 4 start because I found the cost of recovering my backpack too high (50 pounds including delivery in London)

The customer service was amazing, the person who helped was named Alex. They were amazing! They replayed fast, explained everything a couple of times until i understood. This iPad was really important with so much important content on it. Thanks to Alex I got it back. THANK YOU SO MUCH. Important to note it’s Alex from Luton airport customer service

I foolishly left my granddaughter’s iPad at security. Both Sean and De Andre were brilliant and were superb at communicating with me both via ‘phone and email. Really understanding.
I can pick it up when I am back in Luton on Tuesday 10 June.

I promise I won’t do it again lol.
Thank you boys.
Ingrid Gray

Good staff. Friendly and helpful.

Ridiculous that items lost by the airlines are then used by a third party for profit however. airline lost our bag and we had to pay retrieval fee.

Not the fault of staff. Another way for private companies to engineer profit. Shame on the airline/airport for not taking responsibility.

I only wanted to buy a luggage tag and the assistant was so helpful, from lending me a pen to actually putting it on my suitcase for me.