Lui Foods Ltd Reviews 58

TrustScore 3.5 out of 5

3.3

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See what reviewers are saying

Rated 1 out of 5 stars

If I could give 0 stars I would - still awaiting delivery of goods although ordered over 1 week prior to date of delivery required - the firm have made the excuse they are busy & cannot rely on courie... See more

Company replied

Rated 5 out of 5 stars

I place an order for conger eel and d other types fish,prices and quantities were agreed on the phone,assured of the quality and freshness and even got advice about sea food quality.order was to arr... See more

Company replied

Rated 5 out of 5 stars

Nice environment and clean wet fish shop. Very impressed with fish quality and outstanding service. Staff is very friendly and very helpful, gave me different options. Well recommend in my option. I... See more

Company replied

Rated 1 out of 5 stars

What a bitter disappointment! Whereas my previous delivery of smoked salmon provided me with a very tender, moist and succulent experience, this latest one has proven dry, salty and tough.

Company replied

Company details

  1. Seafood Wholesaler
  2. Fish Processing
  3. Fish Store
  4. Online Food Ordering Service

Written by the company

Seafood Supplier - We supply for restaurants, supermarkets, pub, caterings, food businesses, public customers by online fish store and from our fishmonger store in Hornchurch RM12 4RH. We supply nationwide in UK by our online fish store and as well by orders over the phone. We supplier over 200 products and if you can't find your favorite product, please contact us on our helpline or via WhatsApp on +447864975251. We will be happy to assist you doesn't matter how small or big customer you may be. We are passionate of fish and we help hundreds of customers ever year. From very basic instructions to how to cook fish and beyond by serving great restaurants in London and surrounding area. Also deliver at your door nationwide using our courier partners like DHL and DPD.


Contact info

3.3

Average

TrustScore 3.5 out of 5

58 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Nice environment and clean wet fish…

Nice environment and clean wet fish shop.
Very impressed with fish quality and outstanding service. Staff is very friendly and very helpful, gave me different options. Well recommend in my option.
I will be back as I like so much fresh fish.

August 23, 2023
Unprompted review
Lui Foods Ltd logo

Reply from Lui Foods Ltd

We really appreciate your feedback

Rated 5 out of 5 stars

Fish was amazing and extremely fresh.

Fish was amazing and extremely fresh.
Nice place to buy online or in store.
Staff help me on everything I need it.
Nice people and recommend it.
Cheers

August 18, 2023
Unprompted review
Lui Foods Ltd logo

Reply from Lui Foods Ltd

Thank you for your review

Rated 5 out of 5 stars

Probably one of the most flavourful and…

Probably one of the most flavourful and fresh fish I have ever bought, accompanied with very reasonable price for its high quality and the staff are always willing to have a nice chat while preparing my fish just they way I like it.

August 26, 2023
Unprompted review
Lui Foods Ltd logo

Reply from Lui Foods Ltd

Thank you for your review

Rated 1 out of 5 stars

Very unfriendly staff and old fish

Very unfriendly staff and old fish
Never again!
Do not trust their sly words, they are there to catch you out

August 2, 2023
Unprompted review
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Reply from Lui Foods Ltd

Hi
We haven't got any record of your purchased from us. Could you please provide us more information as we requested previously, but we didn't received it.
We are very concerned of our customers option and we work with any issues may have it. We don't get this kind of review and negative approach. we are wondering if you may confused us with another company.
We are more than happy with deal with your concerns and issues, if you had from our Company.
Sincerely,
Lui Foods care team

Rated 5 out of 5 stars

Recommended

Great communication and massive will to fulfill customers needs. Customer is not left alone after placing an order.

August 7, 2023
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Reply from Lui Foods Ltd

Really appreciate your review

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would - still awaiting delivery of goods although ordered over 1 week prior to date of delivery required - the firm have made the excuse they are busy & cannot rely on couriers - NOT good enough. They were quick to take my money but poor at delivery.

November 8, 2022
Lui Foods Ltd logo

Reply from Lui Foods Ltd

Unfortunately, we are an issue with the courier provider and definitely we apologies from our company. The issue on delivery was dealt and solved. We apologies for delay issues with your order.
We had improved and watching our process order to avoid future delays.

Rated 4 out of 5 stars

My first order from them

Would of been a 5 except i ordered it for Wednesday and it came Thursday plus 1 item they didn’t have other than that everything else was brilliant. I’d put the wrong postcode on my order but the right address they rang to get the right postcode and every question i asked about the order and delivery they answered straight away and explained very clearly so i understand it all that i asked to know and put my mind at rest knowing that my order would get to me safely and on time , I have eaten a few things from the order and it was very tasty and great quality , I will definitely order from them again in the near future

May 16, 2022
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Reply from Lui Foods Ltd

We thank you for your review

Rated 4 out of 5 stars

Fabulous Fresh Fish

Excellent customer service, good quality fresh and frozen fish available. I choose to only buy my fish here.

May 15, 2022
Unprompted review
Lui Foods Ltd logo

Reply from Lui Foods Ltd

we are delight you was happy

Rated 1 out of 5 stars

What a bitter disappointment

What a bitter disappointment! Whereas my previous delivery of smoked salmon provided me with a very tender, moist and succulent experience, this latest one has proven dry, salty and tough.

April 18, 2022
Lui Foods Ltd logo

Reply from Lui Foods Ltd

Hi michelle
We try our very best to provide to our customers best as possible fish product. However, smoked salmon is a very delicate product and sometimes can be more salty due of temperature changing very often on our area. Humidity and increase temperature on daily basis as smoked salmon takes 24 to 48 hours to smoked. We apologizes and hope we can get right next time.
We will contact you later on to talk about your experience and hope solve your issue.

Rated 5 out of 5 stars

LuiFoods impressed the Italians

I’m italian and wherever I have tried shellfish and seafood in restaurants or bought them from the regular main supermarket or local markets they have always been tasteless or they had an aftertaste of pure plastic.

I have been extremely surprised from the service received by LuiFoods and the excellence of the fish itself.

I would strongly recommend anyone including family qnd friends to get orders through LuiFoods. This is what we were looking for!

We have taken a sort of a gamble as the fish ordered was for Christmas Eve celebration, and they haven’t disappointed us!
They are certainly absolutely incredible!

December 27, 2021
Lui Foods Ltd logo

Reply from Lui Foods Ltd

We are happy to service you and thanks for your review

Rated 5 out of 5 stars

A review on Lui Foods

I place an order for conger eel and d other types fish,prices and quantities were agreed on the phone,assured of the quality and freshness and even got advice about sea food quality.order was to arrive within the week but it arrived within 3days fresh and properly packaged.L do not normally review products but have review thi company because they are EXCELLENT and true to their word.

November 25, 2021
Unprompted review
Lui Foods Ltd logo

Reply from Lui Foods Ltd

Dear Customer
Thank you for your review and we are delight that you like it and enjoy it. Cheers

Rated 1 out of 5 stars

The crab sticks was gross like hard and…

The crab sticks was gross like hard and crusty and the cockles was all mushy with and and very gritty won’t be returning and left a voicemail with no reply 🤮😡

November 21, 2021
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Reply from Lui Foods Ltd

Dear Customer
First of all, we apologize for about any issue we made cause you.
We had investigate your complaint and there is no record of phone call, voicemail, email or any form of contact about your complaint to us. You possible contact other company by mistake which we presume. However, We are here not only for sales, but also after sales when customers are happy or not. When we send your order, we provide you with a letter instruction about how to deal with your frozen and fresh fish products and how to store accordingly. Also how to make a direct complaint which we take serious and we want make sure our customers been help with what been purchased.
As you didn't contact us, we couldn't deal with your complaint.
We always instruct our customer by letter how to make a complaint and we are more than help to deal with and solve any complaint. If you still want us to deal with your complaint, please contact us.
My sincerely from Lui Foods.

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