If I could give 0 stars I would - still awaiting delivery of goods although ordered over 1 week prior to date of delivery required - the firm have made the excuse they are busy & cannot rely on courie... See more
Company replied
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I place an order for conger eel and d other types fish,prices and quantities were agreed on the phone,assured of the quality and freshness and even got advice about sea food quality.order was to arr... See more
Company replied
Nice environment and clean wet fish shop. Very impressed with fish quality and outstanding service. Staff is very friendly and very helpful, gave me different options. Well recommend in my option. I... See more
Company replied
What a bitter disappointment! Whereas my previous delivery of smoked salmon provided me with a very tender, moist and succulent experience, this latest one has proven dry, salty and tough.
Company replied
Company details
Written by the company
Seafood Supplier - We supply for restaurants, supermarkets, pub, caterings, food businesses, public customers by online fish store and from our fishmonger store in Hornchurch RM12 4RH. We supply nationwide in UK by our online fish store and as well by orders over the phone. We supplier over 200 products and if you can't find your favorite product, please contact us on our helpline or via WhatsApp on +447864975251. We will be happy to assist you doesn't matter how small or big customer you may be. We are passionate of fish and we help hundreds of customers ever year. From very basic instructions to how to cook fish and beyond by serving great restaurants in London and surrounding area. Also deliver at your door nationwide using our courier partners like DHL and DPD.
Contact info
10 Elm Parade Shops, St Nicholas Avenue, RM12 4RH, HORNCHURCH, United Kingdom
- +447922924034
- mail@luifoods.com
- www.luifoods.com
3.3
Average
58 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The fish is first class
The fish is first class! I’m afraid the delivery let the experience down!!
November 4, 2021
Reply from Lui Foods Ltd
We are very happy you very please with the fish quality.
I understand you are not happy with the DPD Courier Driver when delivery your parcel. Please accept my apologises even we can't control DPD driver where they drop your parcel. Thanks
My order was delivered on time and the…
My order was delivered on time and the quality of fish from Lui Foods is fantastic.
Upon receiving my order, there was one incorrect item. The Managing director personally re-delivered the correct item the following morning - fantastic customer service!
Would thoroughly recommend them.
November 4, 2021
Reply from Lui Foods Ltd
I please to service and received your review.
Thanks
One of the best fishmongers in Essex
One of the best fishmongers in Essex, plus there a family run business, very friendly staff. Would highly recommend.
October 30, 2021
Unprompted review
Reply from Lui Foods Ltd
We are so happy to please our customers like you.
Thanks for your sharing your review.
Nice and fresh fish
Nice and fresh fish. Prepared the way I ask. Definitely coming back !
I really recommend it !
October 30, 2021
Unprompted review
Reply from Lui Foods Ltd
Thank you for sharing your feedback.
Thanks Lui for the amazing fresh fish.
Thanks Lui for the amazing fresh fish.
Well packed and very clean.😋🤩
October 28, 2021
Unprompted review
Reply from Lui Foods Ltd
Hi Suzanne
I am delight you are so happy. Enjoy your fish and hope keep looking after you by serving next time with our fish products.
Reply from Lui Foods Ltd
Hi Alethina
Thank yo u for give your review and I will always be happy to assist you on new order if you need. Thanks again
Absolutely fantastic
October 27, 2021
Reply from Lui Foods Ltd
Hi Karoline
Thank you for choose us to serve you and we will be happy to assist if you need us again. Thanks
Quality of the products were excellent…
Quality of the products were excellent at a very reasonable price. I have used a few times now and will definitely do so again.
October 27, 2021
Reply from Lui Foods Ltd
Hi Donald
We are very happy and please you like it.
Many thanks
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