Lulu Reviews 6,052

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including impressive print quality, phenomenal production, and great color quality for art books. Many people find the platform easy to use, straightforward, and user-friendly for creating and publishing books, appreciating the smooth process and helpful templates. However, some customers also noted issues with the website and delivery service. A few people experienced challenges with the website, such as difficulties with account creation, verification emails, or specific features like adding barcodes or text to covers. Some reviewers were not happy with delivery service, mentioning delayed orders, incorrect shipments, or quality control issues upon arrival, including blank pages or damaged covers.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the impressive... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the impressive print quality, vibrant... See more

User experience

Clients share positive opinions on user experience, with many praising the ease of use for uploading files,... See more

Website

Users describe ambiguous interactions with the website. Many reviewers praise the platform for being easy to... See more

Delivery service

Reviewers mention ambiguous feedback about delivery services. While some customers praise fast delivery, with... See more

Based on these reviews

Rated 4 out of 5 stars

I received the proof copy of my book and the print quality is very impressive. Excellent. Navigating the process of publishing on Lulu has some challenges but at least they are very thorough and it ha... See more

Company replied

Rated 5 out of 5 stars

It's free to upload your book, cover & inner templates and rather user-friendly. You can preview the whole book before publishing. The process is quick, except for global distribution. They offer Lulu... See more

Company replied

Rated 5 out of 5 stars

The quality of production is phenomenal and it's super easy to use the platform for creating. I was originally writing out things manually and passing them along to people I encounter. With Lulu, I'm... See more

Rated 5 out of 5 stars

I am an Self Taught Photographer and I have been trying to Reach Out to Loyal People & A Fan Base. The Agent 's were Excellent. I really appreciate Lulu Press Inc. For the Opportunity to Print My Crea... See more

Company replied


Company details

  1. Book Publisher
  2. Digital Printing Service
  3. e-Commerce Service

About Lulu

Written by the company

Lulu is a global publishing technology company focused on digital book printing and fulfillment logistics.

Lulu’s all-in-one platform provides the infrastructure for creators, businesses, and publishers to create and sell print-on-demand books worldwide through direct ecommerce integrations, API-driven automation, on-demand production, and global fulfillment.

Lulu’s platform enables automated, scalable book production and fulfillment without inventory risk, offset minimums, warehousing, or manual logistics. The result is faster time to market, reduced waste, expanded margins, and ownership of the customer journey.

Lulu is built for individual creators monetizing ideas, businesses scaling direct-to-consumer book sales, and enterprises powering complex publishing operations. We support every step of the lifecycle:

  • Create and upload book files with flexible tools
  • Automate secure publishing workflows through API integrations
  • Print premium, on-demand books with intelligent global routing
  • Deliver direct to customers in 200+ countries and territories
  • Access to data and analytics for forecasting and sales visibility

As a certified B Corporation, Lulu is committed to sustainable practices, ethical business standards, and community empowerment.

Lulu prints books, but more importantly, Lulu powers the infrastructure behind modern print-on-demand publishing.

Lulu’s team is committed to the success of our creators and businesses every step of the way, which is why we offer comprehensiveguides and resources and have a fantastic support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

Perfect

An easy experience all the way through: the instructions were clear and simple, the formatting was smooth, and the delivery is fast (I say as somebody who received a delivery in the UK, so I cannot speak for other areas). The print quality of the cover turned out a little darker than it actually is, but that's not an issue. Everything about this service, from using it to delivery to product quality, is absolutely perfect

March 3, 2026
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Reply from Lulu

Hello,

We're glad you enjoyed your experience. It's great to hear that the instructions were clear and the delivery was fast.

Thank you for the positive review!

Regis
Lulu Press

Rated 5 out of 5 stars

Lulu Is an Author's Best Friend

I've been publishing books on Lulu.com for more than 12 years. It always makes the process easy, and the quality of the end product is consistently excellent. I give Lulu my highest recommendation. It's definitely an author's best friend.

March 28, 2026
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Reply from Lulu

Hi Janis,

Thank you so much for your kind words and for being a valued Lulu creator for over 12 years! We’re thrilled to hear the process has been easy for you and that you’re consistently happy with the quality of your books. Your recommendation means a lot, and we’re honored to be considered an author’s best friend!

Warm Regards,
Stephanie P.
Lulu

Rated 4 out of 5 stars

I like that I received my order in a…

I like that I received my order in a timely manner. My only complaint is that at least one book cover had a 1-inch slit in it. This is the second order that I received that had this flaw.
The slit is in the same spot on both books. I ordered 138 books but I haven't opened all the cartons. There may be other books with the same flaw.

April 1, 2026
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Reply from Lulu

Hi Ron,

Thank you for your feedback, and we’re glad your order arrived on time. We’re very sorry to hear about the issue with the book covers.

We’re happy to provide replacement copies for the defective books. Please contact our support team with your order number, and including photos of the damaged books will help us resolve this quickly. We appreciate your patience and the opportunity to make this right.

Warm Regards,
Stephanie P.
Lulu

Rated 5 out of 5 stars

Books have a great quality

Books have a great quality. Not the cheapest, but not expensive. Best choice in EU.

March 31, 2026
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Reply from Lulu

Hi Laszio,

Thank you for your feedback! We’re glad to hear you’re happy with the quality of your books and that you find Lulu a good value. We appreciate your support and are happy to be your choice in the EU!

Best Wishes,
Stephanie P.
Lulu

Rated 5 out of 5 stars

Lulu is great

Lulu is great, easy to navigate, it has been a pleasure and fun learning how to put my book together. Will definitely continue to print more books with Lulu and hopefully publish in the Lulu bookstore soon.

February 6, 2026
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Reply from Lulu

Hi Sheila,

We’re so happy to hear you’ve enjoyed creating your book and exploring Lulu! It’s great to know the process has been fun and easy to navigate. When you’re ready to publish in the Lulu Bookstore, we’re here to help every step of the way.

Best Wishes,
Stephanie P.
Lulu

Rated 5 out of 5 stars

As always

As always, my books look great and the value is there for the price.

March 26, 2026
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Reply from Lulu

Hi Robert,

We're happy to hear that you are pleased with the appearance and value of your books. Thank you for your positive feedback; we really appreciate your continued support!

Warm Regards,
Stephanie P.
Lulu

Rated 5 out of 5 stars

Such a gorgeous product

Such a gorgeous product. Lulu is my “go to” for my “luxury” hardcovers!

March 30, 2026
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Reply from Lulu

Hi,

Thank you for your kind words! We’re glad to hear you’re happy with your hardcover book and that Lulu is your go-to! We really appreciate you sharing your experience.

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Fantastic company that offers low…

Fantastic company that offers low prices for great quality. They are fast and professional. I have used lulu multiple times now and never had an issue.

March 25, 2026
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Reply from Lulu

Hello,

We're happy to hear that you consistently receive great quality at a low price. It's wonderful that our speed and professionalism meet your expectations.

Thank you for your continued support!

Regis
Lulu Press

Rated 5 out of 5 stars

Impressive product…

High quality look and feel of the books produced.

March 9, 2026
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Reply from Lulu

Greetings,

We're happy to hear that you appreciate the high-quality look and feel of our books. Thank you for your positive feedback; it means a lot to us.

Kind regards,

Regis
Lulu Press

Rated 5 out of 5 stars

LOVE LULU

LOVE LULU, FIVE STARS FOR LULU I THINK ITS A EASY PLATFORM AND HOPE TO PUBLISH MORE BOOKS

*****

March 28, 2026
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Reply from Lulu

Hello Brian,

Thank you for the 5-stars!

Wishing you the absolute best,

Regis
Lulu Press

Rated 5 out of 5 stars

Amazing

The delivery was early!! And it was amazing how well it was printed and I was really excited to see me book in print!

March 24, 2026
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Reply from Lulu

Hi Ruth,

We're so happy to hear that your delivery arrived early and that you're excited about the print quality of your book.

Thank you for your positive feedback!

Regis
Lulu Press

Rated 5 out of 5 stars

Publishing for the self-starter on a budget

I really like Lulu. The formatting can be overly particular, and some of the requirements are a little tedious, but cost wise, stellar. Product quality: very high. The caveat is that they require the user to make all the decisions. There can be a learning curve, and it's your sole responsibility to ensure the final product is what you want. Skip that step, and you get what you get.

November 9, 2025
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Reply from Lulu

Hi Daniel,

Thank you for your thoughtful feedback! We’re glad to hear you’re happy with the cost and product quality. Our formatting requirements are particular because each book is printed exactly as submitted. The system analyzes each file to ensure it meets print requirements so your final product comes out as expected.

Lulu gives creators full control over their projects, which offers flexibility but also means that reviewing your files carefully is important. If you ever need help or have questions along the way, our team is always happy to assist.

Warm Regards,
Stephanie P.
Lulu

Rated 5 out of 5 stars

I have tried a great many…

I have tried a great many self-publishing sites and the only one I like is Lulu. Ease of layout, and design options are excellent, as is the payment style. I'm so glad I found this site.

March 21, 2026
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Reply from Lulu

Hi,

Thank you for your kind review! We’re thrilled to hear that Lulu stands out for you among self-publishing sites. It’s great to know our layout, design options, and payment features are making your publishing experience easier and more enjoyable.

We’re so glad you found us, too!

Best,
Stephanie

Rated 5 out of 5 stars

Perfect. No notes.

Perfect for those who have a hard time giving up control, not that I would know anything about that. Print exactly what you want, as many as you want, with options for help or to go solo. Absolutely recommend.

March 20, 2026
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Reply from Lulu

Hi Lacey,

Thank you for your review! We’re glad you appreciate the flexibility and control Lulu provides. It’s great to hear our creator-controlled platform works well for printing exactly what you want, in the quantity you need.
We really appreciate your recommendation!

Best,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

I love LuLu

I love LuLu, a bit of a learning curve but overall I will use them for all projects for wiccitllc. Thanks

March 21, 2026
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Reply from Lulu

Hi,

Thank you for your kind feedback! We’re glad to hear that you’re enjoying using Lulu and that you plan to use us for your future projects.

We understand there can be a bit of a learning curve, and we’re always here to help if you need support along the way. We appreciate your support and look forward to working with you again!

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Ever page is valued and people too

I am glad both people and the environment are thought about and ofc also their own business is also not forgot. A kind of triple win.

I wish I would have been able to also be a part of auch a project and company. Sadly I was not able to and supposed to do something opposite in a way of what I would have felt good with.

So that is why I am thankful that some people try what they can. Having contracts with devils and ghosts felt not that great. But what people do (me) to also do something for this earth. Trying to give a devil something to do. As.even they have feelings or had some many years ago.

Thank you for the efforts.
And I am sorry for all the trouble in your life.

Hopefully it was worth it all. Also telling myself this. Making myself similar to the worst monster there could be, it made me insane in ways I did not even understand.

Aren't we all a little?

As Python's authors in a way once said in a way. Its like building and using a computer in a jungle, with a snake behind your back. And you wonder, where it all came from. And how a snake would see it all.

Maybe the snake would just look at the computer and ask itself, how humans eat that thing. Because it would wonder, how a human can sit so so long in front of a computer when there is no food in it and it's also not alive. As a snake would usually just spend this much time with it's prey, to obviously eat it at some point. And at best maybe spend the time with another snake, so there would be more snakes at some point. So maybe even a snake has feelings?

The snake in the jungle was not able to understand the complexity, that a human had to use devices, like typewriters, computers or other tools and things to be allowed to eat or love and live. It would have probably laughed about it all.
But as soon as a hunter, specialized on snakes, would have found the snake, tool it by its tail and kept moving it's whole body made out of muscles mainly, it would know why the others were scared, as it would be unable to move.

Would try to bite or otherwise hit the hunter. Strangle it maybe. But if the hunter is strong enough, the snake has no chance and ends up in some box. Like most of us in a way as well were. Even when the box had no walls directly.

Even the hunter might have just done it because of some kind of box. For money, or at best to safe a friend. Who was bitten or maybe even already worse in a way by a snake.

Not to kill the snake, if possible, but to work something out.
Maybe the snake never had laid eggs or made something like that happen. And maybe the hunter also did not know what to live for and what love actually is or was in a world like this.

It always felt like, be the killer or be killed. And earth also had a problem. She did not know how to tell all her children how to find peace as peace, felt always like a lie.

And still she tried to find it with us. When maybe snakes don't bite us anymore. And hunters don't hunt us.
Or we even find a way to live with them and they with us.

Giving the snake something to eat, an egg of a chicken. The hunter as well and then we dance with the chicken around the houses and feel like idiots. But still happy in a way. As there was something possible no one actually thought could be.

Like an apple tree in the desert. Or water in a land full of sand.
To make something green and colorful again out there, and still give them Skorpion and the spider a place to be.

Would a good God not try to find a way and place for all their children. Even when it hurts to see them fight each other over nothing maybe even. As there could have been enough for all of them. Even those who felt abandoned and those who sadly lost their lives. Is not ever being like a miracle, how it came to be, how it is even possible to move, to think and be. Whether it's a little insect, a small cell that barely is a being on its own or big giant animals in the ocean.

Surely some of them eat others maybe even have to, to survive. At least in a way. The fish might not ask. Because they can't scream. Neither could I usually do that. So I wanted to attract a shark or worse. He would not wait long. Take his opportunity and eat me alive. So I hoped.

How wonderful this earth could be and also is. Without our wish to make it completely our own.

Earth saw many wars and other suffering. And if just a family fighting each other. Or other families fight them.

A forest showed me that surely it still can be dangerous and deadly at times. But it knows its limits and can make connections in interesting ways. All kinds of beings working together in it. Some live, some die and some sadly suffer. But still. A tree gives. Fresh air and at times even fruits. What a miracle how it can find water and make air out of things others threw away or used up.

The most wonderful recycling managers I have ever seen. Insects have a home in them at times. Animals, even people at times.
The tree gives, while it feels hurt ofc.
Still, how much a choice does it have by nature?

March 23, 2026
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Reply from Lulu

Hi,

We appreciate your thoughtful review and are glad to hear that our commitment to people, the environment, and our business resonates with you. It means a lot to us that you recognize our efforts. We value your insights and thank you for sharing your perspective.

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Thank you for everything

Thank you for everything, you are wonderful!

March 24, 2026
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Reply from Lulu

Hi Ionut,

Thank you so much for your kind words! We’re really glad we could support you, and we truly appreciate your feedback. It means a lot to us, and we’re always here if you need anything in the future!

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

you guys are great

you guys are great. Thanks

March 23, 2026
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Reply from Lulu

Hi,

Thank you so much for your kind words! We really appreciate your support and are glad to hear you’ve had a great experience with us. If you ever need anything, we’re always here to help!

Warm Regards,
Stephanie P.
Lulu Press

Rated 5 out of 5 stars

Dream come true

I struggle with mental illness and I used to think I could never publish my book but thanks to Lulu and Limelight my dream became a reality

March 19, 2026
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Reply from Lulu

Hello Madalynn,

This is truly inspiring. We thank you so much for leaving this review.

Wishing you much success,

Regis
Lulu Press

Rated 5 out of 5 stars

Straight forward

Straight forward. However, I would have liked to make all three orders together, but this was not possible.

March 19, 2026
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Reply from Lulu

Hello,

We're glad you found our service straightforward. If you ever have any questions regarding placing an order, please submit a support ticket and we would be happy to assist you.

You may use this link to do so: https://help.lulu.com/en/support/tickets/new

Kind regards,

Regis
Lulu Press

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