Afternoon tea for 3. There was a lovely selection of sandwiches 2 scones each with plenty jam and clotted cream deserts were lovely only down side was the bread which was starting to go very dry round... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Being a relic of old the castle is what you would politely describe as rustic with everything aged and past its best but has character and quality feel to it. The rooms are well appointed with eve... See more
Arrived for an afternoon tea today with my elderly relative. Cost was £25 per person and was very disappointed. Tea was earl grey or breakfast or coffee. Sandwiches were ok usual fillings. Scones w... See more
Fabulous 2 night stay. Staff extremely friendly & attentive. Lovely food we enjoyed evening meal & breakfast. Tour of the castle extremely informative. Our little dog ‘indie’ Revelled in the att... See more
Company details
Information provided by various external sources
Experience Lumley Castle Hotel, County Durham, England. A unique and inspirational luxury venue; perfect for weddings, conferences, celebrations, luxury dining and leisure breaks. Join our facebook page for our latest offers & events.
Contact info
Ropery Lane, DH3 4NX, Chester le Street, United Kingdom
- www.lumleycastle.com
We had our new year eve here on the…
We had our new year eve here on the special package. It was absolutely faultless! The food was incredible, service impeccable and the entertainment was top notch. Couldn't recommend it more! Thanks for an amazing few nights xx
January 5, 2022
Unprompted review
Poor customer service
Booked and confirmed this hotel through a third party provider for a 2 night stay in November. 2 days later I received an automated reply through the 3rd party provider stating that the hotel would not be able to honour the booking due to unforeseen circumstances. Assuming understandably this would be due to the current Covid situation rechecked the site to note that other dates still available.
Very poor customer service to treat customers in this way. An automated email with no reasonable explanation totally unacceptable in regards to courteous customer relations
November 4, 2021
Unprompted review
the best hotel ever
the best hotel ever. Highly recommend it. The location, the rooms, and the staff are amazing. I stayed there 3 times and I will go back.
May 31, 2021
Unprompted review
The most beautiful hotel I have ever…
The most beautiful hotel I have ever stayed, and I travelled around the world. Everything is exquisite.
Location, rooms, dinner.
Absolutely amazing
We will go back again and again
November 4, 2020
Unprompted review
Had my wedding here
Had my wedding here. They were fantastic and the surroundings are beautiful
December 13, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.