Lumories Reviews 

582
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 380 reviews, reviewers had a great experience with this company. Customers frequently mention that the items are beautifully made, featuring high quality materials and designs that look even better in person than online. Additionally, consumers note the fast and reliable delivery service along with careful packaging that ensures orders arrive safely at their destinations. Some reviewers were not happy with delayed deliveries, noting that shipments took significantly longer than initially promised by the company. A few other people also felt that certain products arrived with unexpected defects, minor damages, or noticeable discrepancies compared to what was advertised. People mentioned facing challenges when trying to resolve these specific order issues through customer support.

What people talk about most

Product

Clients share positive opinions on product quality, design, and pricing. Consumers report that items match... See more

Delivery service

Customers had ambiguous experiences with the delivery service, reflecting a mix of satisfaction and severe... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Order

Users describe ambiguous interactions with order, highlighting mixed experiences regarding fulfillment and... See more

Service

Consumers find service to be exceptionally positive, praising the fast response times and amazing product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great quality, good prices, solid packaging . +++ What you see on their site is exactly of what you get (color,size,material) no surprises . - Tracking order could be better (Exact Package arrival... See more

Rated 4 out of 5 stars

Goods are delivered from their warehouse in Germany. So for delivery to Greece you need some patience. The lamp arrived finally in good condition 👍

Rated 4 out of 5 stars

It was easy and fast to shop. One of the products had an issue but it was really easy to return it according to there policy. Very organised and fast costumer service. Good quality products. Ove... See more

Rated 4 out of 5 stars

If I am not mistaken, the order was placed 30/11 and my parcel was delivered 12/12. As I was under the impression that delivery was on the slow side or possibly tracking info was not being updated oft... See more


Company details

  1. Lighting Store

Written by the company

Η Lumories είναι ο ψηφιακός σας σύμμαχος για το φως και τον φωτισμό. Με φωτεινές ιδέες φωτισμού, κάνουμε τους χώρους σας όχι μόνο πιο φωτεινούς, αλλά και πιο ευχάριστους! Προσφέρουμε μια ποικιλία από πάνω από 400 μάρκες - λάμπες και φωτιστικά για κάθε γούστο, κάθε ανάγκη και κάθε προϋπολογισμό. Η τέλεια ατμόσφαιρα φωτισμού για κάθε περίσταση, κάνοντας το φως πηγή ευεξίας. Στην Lumories, επωφελείστε από συμβουλές και καθοδήγηση από ειδικούς, όλα με την ηρεμία μιας εξαιρετικής εμπειρίας παράδοσης.

50 ημέρες δωρεάν επιστροφές

Η πολιτική επιστροφών μας χωρίς ταλαιπωρία

Στη Lumories, προσφέρουμε δωρεάν επιστροφές εντός 50 ημερών. Αυτό σας δίνει την ευκολία να επιστρέψετε οποιοδήποτε αντικείμενο έχετε παραγγείλει από εμάς μέσω της ειδικής πύλης επιστροφών μας.

Contact info

4.0

Great

TrustScore 4 out of 5

582 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.0

All reviews

(582)

502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Low-quality and defective products that…

Low-quality and defective products that don’t work properly.

February 10, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you received a faulty item. In that case you can always return the items by filling the return form https://www.lumories.gr/exipiretisi-pelaton/epistrophes-kai-epistrophes/
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 5 out of 5 stars

If you are looking..lights...LUMORIES

It was first time I ordered from lumories and my experience was excellent. Very nice site easy to choose and to shop different lights with fully explanation.
Quick and reliable courier service to Athens Greece. Good prices!!👍

February 9, 2026
Rated 1 out of 5 stars

I haven’t received my order even though…

I haven’t received my order even though it’s marked as delivered on the website. I visited the courier office and they said they have never received a package with this tracking number. I emailed lumories couple of times, I used to get a quick reply that there is a delay. Unfortunately, I haven’t received a response to my latest email from over a week ago where I explaied that the courier said that they’ve never received this package. I now believe that this website is a scam. My order was placed 12/12/2025. Today is 27/02/2026

December 12, 2025
Unprompted review
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you have not received your order so far. Can you please give us your order number so we can check it? As well you can give us a call at +30 800 848 1830.
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 5 out of 5 stars

Great products!

Great products!
I ordered 3 times, i loved all the products and really nice contact for every question i had!
I will buy again for sure.

February 5, 2026
Rated 5 out of 5 stars

Satisfactory purchase

The light that i bought came intact and was exactly as was described in the website. Great look bright as I wanted it! Excellent choice!

January 30, 2026
Rated 5 out of 5 stars

Satisfaction

It is not the first time I buy items from Lumories and I am satisfied from the service, the package and the fast delivery. The quality is always very good and I will recommend your house.

January 16, 2026
Rated 1 out of 5 stars

Still waiting

I still haven’t received my purchase. Your delivery company makes no effort to contact clients.

January 27, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you have not received the parcel yet. I see that carrier had a problem to find your address, and they asked to return the parcel. When will receive it, we will proceed to the refund.
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 1 out of 5 stars

My order was never delivered

My order was never delivered. I didn’t pay for my order to be delivered in a locker

January 22, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you have not received the order. I see that ACS carrier has asked to return the parcel back to our warehouse. This happened because your phone number is not Greek and the carrier had not the chance to contact you. In that case when we will receive the parcel back to our warehouse we will refund you.
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 1 out of 5 stars

one light was broken

January 21, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you received a faulty item. In that case you will need to fill the return form and choose between a refund or replacement. https://www.lumories.gr/exipiretisi-pelaton/epistrophes-kai-epistrophes/
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 1 out of 5 stars

Wrong product delivery and awful client service. Don't buy from them!

They delivered a wrong product and if I want to return it they won't even arrange for a pickup,I have to carry it myself to the courrier. And only when they receive their wrong product will I get my refund or will they send the products I actually ordered, so huge delay for their own fault. Terrible client service, they only answer to calls very few hours a day and not helpful at all. Don't buy from this company.

Replying to your reply, LPGR576561 is the order No and it is confirmed that the delivery was wrong and still you won't send for pick-up but ask me to to carry a large box to the carrier, wasting valuable time and effort for YOUR mistake, which has already cost me a huge delay.

February 5, 2026
Unprompted review
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you received a wrong item. We can offer a pickup return, but the parcel has to have the dimensions that are written in our website. https://www.lumories.gr/exipiretisi-pelaton/epistrophes-kai-epistrophes/In the case the item is wrong we send you the return label to make the return for free and proceed to the refund or replacement depending on your needs. We have a Greek phone number which is available 4 hours every day.
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

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