Lumosity Reviews 

I have had this a year now and my new subscription a few days away, not one new game so far. I emailed them months ago and they said they are always working on new games. If this is how slow they are then they need more staff. Will give it one more year and if no new games out then cancelling subscription

I subscribed to this last year using my phone alas they do not recognise my tablet or indeed a change of device. I messaged them this problem but they failed/refused ? to respond and of course if you forget to cancel your annual subscription they sneakily...well I'm sure you know!!!!

Absolutely rubbish! The same games all the time and no replies from Customer Service.

I used to use Lumosity all the time, nearly every day. I pretty much stopped using it when they took away a feature that I used often. I always use laptops that have touch screen functionality and for some reason Lumosity did upgrade to their games that do not allow the use of the touch screen. I am not sure what their reasoning is for this because I would assume that this site would be attractive to many older people who are probably using i-pads etc.

I am over 80 years old and find the Lumosity site one where I am challenged to use my brain and try new activities. Along with the New York Time online games It certainly keeps my with the New York Times online games they both help strengthen my memory and cognitive skills. As aside, I am an lifetime member signing up when I first heard about it a few years ago.

It was horrible ,the worse brain training web I ever tried

I had to give one star, asked a simple question, why did lumosity stop working on chrome, they are wanting me to download firefox which wont let you expand the games. What does that mean they say, it on their page,

Never sign up with this site. I signed up because the geriatric doctors at the veterans administration hospital said it would help my father who was slipping into dementia. i canceled my account after he passed away but still get charged. i contacted support and basically they have run me in circles and want more and different information as they cannot find my account. managed to charge my credit card but are clueless when i want them to stop. stay away are they will charge you forever…………

Numerous games in the product will not work on any of our 5 PCs. Company refuses to give pro-rated refund (or any kind of refund). RECOMMENDATION: DO NOT DO BUSINESS WITH THIS COMPANY

Very bad customer service experience, do not recommend.

For people checking it out, Auto Renewal is clearly explained. READ the entire text before subscribing. Proven fact, most people do not do this.

After going on this site i didnt really like it. So stopped using it. I was unaware that i was on an automatic yearly payment of £39.99.
I have been paying for 4 years. I should have noticed it i know but just warning other people. PLEASE BE AWARE

Some games feel as though they are improving your skills. Repeatedly doing some of the memory and speed ones, for example, has been useful. However, the word-based games are scattershot. For example, the bubbles game, while enjoyable, has an odd scoring system and a number of reasonably well known words seem to have been unknown to the compilers. There is also one game with synonyms that is irritating because it is in a number of respects sloppy and inaccurate, as another reviewer has pointed out. Perhaps Luminosity could pay some grad students to check their word games?

Some games are ok and there are a wide enough range to appeal to different users BUT, this site should not to be taken too seriously.
The scoring makes no sense and is inconsistent. I assume this is to make you feel you need to try harder. Only a fool would fall for that. There are many games that require you to focus, unblinking to be able to play the game, not good for eyes.
In "word bubbles', the letters they give you to play are boring, predictable, some easy, others a joke, no sense in the scoring, play too often and you'll suffer disturbed sleep with those letters playing on your mind. There are too many English words they don't recognise so all very annoying.
They are inconsistent (some games have no option to send feedback) and patronising in their 'automated' feedback - same e-mailed response but nothing changes.
"Train of thought' - great - except, get 3 wrong and you're auto bumped down a level so how are you supposed to develop when you're punished this way. Players should be allowed to choose the level they wish to play at so your brain can develop, not be controlled by their developers.
'Disillusion' Aptly named game - they control what you can score by on occasion, allowing more bonus moves and other times very few. Sometimes you'll get a bonus if you complete the game, others not. No consistency or reasoning.
A newer game 'Robot Factory' belongs on a kids only site. They control speed and level of the game, the player is very restricted in what they can score. No 'Feedback' option - likely because they know it's a joke.
"Eagle Eye' Unless you can control when you blink or can keep your eye's open for the duration of the game, it's not worth playing.
'Raindrops' - great in that repetition improves math skills but annoying in that as in most games, they 'control' how high you can score by giving occasional bonus 'yellow' questions that either boost by a little or a lot but with no consistency in what you really deserve to score. These are just a few examples.
Overall, I'd say the developers of this site are lazy, making users want to believe they haven't done well enough to score higher and must keep trying to achieve when in reality, the games are just controlled and restricted by the developer.
They allow users to select a set of daily games, Opt for a selection of your 'Favourite games' and you'll get a selection of the games they want you to play, rarely any of your 'favourite' choices. When I complained, I was told this is because they want you to try different games....so, why offer the choice!! They are controlling.
I'm sure there are far better sites out there and doubt these games do much other than frustrate and irritate the user.
I play because I took out a paid subscription.
I no longer recommend this site.

Customer service at Lumosity - great!

I also had two consecutive years where payment was drawn down by Lumosity. After a great deal of hassle I was able to get a refund, but boy do they annoy you by making you wait.
Just recently, because I do like some of their 'games' I did sign up for a two year term. (I will have to remember to cancel before the end of two years...)
I then decided to check my bank account and discovered that in addition to my subscription they had accessed a further £174 (sterling) from my bank account listed under POS. ( listed as a separate transaction) I am having trouble now trying to get the additional money refunded, whilst retaining the legimate contract.
Something is very wrong here - this company needs to be investigated.

In reply to the review stating that they could not contact the company re a refund on a renewed subscription - I totally disagree. Having just received a refund within 8 hours of emailing Lumosity, I think it is an extremely efficient and ethical organisation. …And I enjoy the games!

Lumosity, I have always enjoyed Organic order but for a few months now there is no submit button when you have completed placing all the veggies and fruit to proper placement. Please fix so we can enjoy this again. Thank you

Their learning games are great and help keep me sharp. Recommend.

They should improve their tracking tools, though, to correlate things you do during the day to your scores, so you can learn about yourself and what makes you perform better.

Depending on what game you choose to play, Lumosity can be fun. I like word games (Word Bubbles, Word Snatchers, for instance). I have used the variants for American and English spellings in Word Bubbles for words such as "anesthesia/anaesthesia"and have been able to get away with it! I have never paid anything for this game and have been playing it since about 2017. So it is difficult to understand complaints from folks who said they started to play around the same time as I, and who were upset about the cost. WHAT cost?