While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the positive impact on their pets' health, such as shinier coats and improved digestion. Many appreciate the convenience of the pre-portioned patties, which simplify feeding and storage. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving well-packaged and frozen. The customer service team is also commended for being helpful, responsive, and providing excellent support. However, some customers experienced issues with delivery, including lost parcels or defrosted products upon arrival. A few reviewers also reported changes in the consistency of the patties, leading to their pets refusing to eat them. Additionally, a small number of people expressed dissatisfaction with customer service regarding refund requests or a lack of communication.

What people talk about most

Product

Clients share positive opinions on product quality and convenience. Many reviewers highlight the ease of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high-quality ingredients and the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the outstanding... See more

Based on these reviews

Rated 5 out of 5 stars

Lily our miniature Goldendoodle has been having Luna and Me for almost seven years.Doodles can be notoriously fussy eaters. Initially we tried various flavours but Beefy beef and Tender beef are her f... See more

Company replied

Rated 5 out of 5 stars

We have had our 2nd repeat delivery of Luna & Me, very easy process, size & shape of patties are spot on for freezer storage, value for money is unbeatable. My daughter owns a small pet supplies and... See more

Company replied

Rated 5 out of 5 stars

This company knows animals! I recently used another raw company brand but they had limited options for my cats. I came across Luna&Me and can quite frankly say I won't be going elsewhere!... See more

Company replied

Rated 5 out of 5 stars

Our rescue dachshund came to us on this food two and a half years ago and we've never changed it. The patties make it so easy to serve and not need to portion control his food and he absolutely LOVES... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

We plan, portion, package & deliver. All you do is thaw and feed. 5/5 All About Dog Food. Most Ethical Pet Food Suppliers 2019. Recyclable Packaging. Individual Portions. No Mess, No Fuss, No Waste. Raw Feeding Made Easy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

I have been ordering food for my Cat from Luna & Me for years and its his absolute favourite food. The quality and care put into the food is excellent. Highly recommended.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very consistent and extremely well run…

Very consistent and extremely well run company with a family, local, part of our community vibe.
Never let me down, easy to contact for feeding advice and respond with kindness and practical help. Very simple to take from freezer night before. No delivery or stock issues.
I trust them with my beloved cat. Recent annual check, ‘beautiful shiny coat, carry on feeding them as you are’ (almost exclusively raw patties. Joey loves the healthy treats and comes galloping along 😊). Note: with soft food I think you have to pay attention to their teeth.

Appreciate all the lovely illustrations on the website and emails. Thanks vm Luna & Me.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

​I can't recommend Luna & Me highly…

​I can't recommend Luna & Me highly enough! From the moment you engage with them, you can feel the passion and dedication they have for animal health and happiness.
​The food itself is absolutely top-notch. Since switching, I've seen a remarkable difference in my dog's coat, energy levels, and overall well-being. It's clear that they use only the best, high-quality ingredients. You can tell this isn't just a business for them; it's a calling.
​What truly sets them apart, though, is the incredible team. The staff are always so friendly, knowledgeable, and genuinely happy to help with any questions. It’s a testament to the wonderful culture that the owner, Sammy, has built. Her deep-rooted expertise, coming from a family of butchers and farmers, and her clear love for animals shine through in every aspect of the company. It's rare to find a business owner so personally invested and passionate about their products and customers.
​Choosing Luna & Me has been one of the best decisions for my dog. It's more than just dog food; it’s peace of mind knowing you're giving your best friend the absolute best, from a team that truly cares. A huge thank you to Sammy and the entire staff!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

My 4 cats love Luna & Me

My 4 cats love Luna & Me. The choice of proteins is excellent, the patties are easy to defrost and share amongst them. The website is easy to negotiate and the prices are very reasonable. The delivery service used is excellent, most of the time the delivery arrives in 2 days in a box with extra packaging to keep them frozen. The delivery service also gives you a 2hour window and can be tracked online.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Balanced, good quality and my pup loves it!

My Barney has been on Luna&Me for a couple of weeks now and he absolutely loves it! It’s by far the best quality dog food he’s tried and puts me at ease knowing it’s already portioned and balanced with nutritious ingredients. It’s also easy to handle and very convenient. We will definitely be buying from here again!! :)

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great company, excellent product

This company is a pleasure to deal with,website is easy to navigate,ordering is straightforward and goods arrive well packaged and on time.Any time I have contacted them by phone they have been courteous and efficient.
Have been feeding this food for 3 years and my spaniel is thriving, wouldn’t feed anything else.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

As a committed BARF (Bones And Raw…

As a committed BARF (Bones And Raw Food) believer, I've tried many different brands of raw cat food for my two Siamese and two Sphynx cats. Since I had to stop working, I've been on a tighter budget, and Luna & Me has become my go-to for affordable, high-quality, and trustworthy raw food.

What I really love about their food is that it comes in separate patties, which allows me to easily control the portions for each of my cats. It also makes feeding them a breeze for anyone else who helps out. The packaging is incredibly convenient, and I appreciate how well-organized it is.

Dealing with the company has always been a positive experience. They’re clear, responsive, and easy to work with. My notoriously fussy cats took to the food right away, which is a huge win, as introducing new foods can sometimes be a challenge. I’ve found that patience and consistency are key when it comes to reintroducing food to my brood, and Luna & Me made this process smoother.

Since my cats have always eaten raw, I’m careful about monitoring them right after meals, especially since one of them occasionally gets a small bone caught in their mouth. It’s rare, but I always stay nearby just in case. They usually manage just fine, though. I also give them raw chicken wings occasionally for tooth cleaning and enrichment, though they used to love baby chicks—unfortunately, I can’t get those anymore.

I can't speak to whether they are healthier on Luna & Me specifically, but I’ve done my research and believe that the ingredients in their food are among the best. Their products seem to offer the most comprehensive nutritional profile for my cats, and it’s honestly the most affordable option I've found.

Finally, I truly admire the ethics and ethos of this company. It's clear they care about the quality of their products and the well-being of pets. I’m happy to support them and highly recommend them to anyone looking for quality raw food for their cats.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products - outstanding customer service

Since I started using Luna & Me, my cats' coats are much healthier and shinier. They enjoy the variety of flavours, and I appreciate the ease of managing my subscription alongside the genuinely lovely customer service. They are by far the best pet food company I have come across!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fab food, great company

Great company to deal with, subscription is easy to set up (and fairly easy to change with fussy cats changing THEIR minds). Well priced, excellent quality. Cats love the food (3 Maine Coons, 2 domestics)

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, kittens love it!

Ordering process was very easy and straight forward. Delivery was fast. Quality of food is great. We have 2 11 week old kittens and this is their first raw food and they love it! And as a bonus their pooh doesn't stink any more compare to supermarket processed food.
Will order again after this lot is finished. Thank you!

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

The company have a personal touch And…

The company have a personal touch And always take care with the delivery and packaging. The cat is interested by the good variety of flavours, and he is looking super healthy and shiny as a result of the quality raw meat food.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Love the patties

Great products, lovely quality food and i love the convenience of the patties. Not overloaded with bone so suits my old girl. Helpful customer service and great delivery times.
I wish they did more exotic flavours so i could get in the variety of raw proteins required.

September 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look