LUNA PARK K.K. Reviews 

The shop and their support is perfect and there should be more like them. They helped me through problems with the company taking care of the shipping and they're surprisingly responsive, I never had to wait more than an hour to have an answer. 10/10 will order again.

The only negative point that could be made better if it was changed is the shipping company. So I'm not removing a star, the store itself has done nothing wrong and like I said, they're very helpful.

The shipping, was handled by FedEx. It took a full week and fighting with FedEx Customer Service over multiple tickets to finally receive my package.

Apparently FedEx service is pretty mediocre when delivering items to individuals like you and me. So be aware of that possibility

I have ordered multiple times from LUNA PARK K.K. Never have a bad experience, whenever i have question i can email the staff and have fast responses. The items always arrive on time and in perfect condition. I would recommend the shop to any one

Had a great customer experience. No real complaints. Super fast shipping considering the distance. Would recommend to others!

I'm very happy with the customer service department. They answered my questions and helped me with any request I made. They were very kind in providing answers, and I was very happy with the shopping experience.

Pretty bad experience. Expensive, late and damage packages

Superb service! By far the best store in the whole world. I had an issue with customs, and Luna Park did an amazing job in fixing it.
Thanks a lot guys, you rock!!! 🤙🏼

Had a great experience with luna park, communication is definitely the best out of any place I have bought from, everything is packaged safely! Highly recommend. I also seem to find very rare figures for a good price compared to other sites!

What a nightmare experience. I was in japan when i purchased an item from this store. I told them i want to be shipped before i went back to my country. Which they promised. Then they said it cant be done but they dont want to cancel it so it need to be shipped internationally. I told them i dont want because the import tax will be massive. Then they PROMISED its tax free.

Turns out its not. After dragging for 4 months (unbelievable) they said to me to paid for it and solve this afterwards. Then after i paid it they said they cant do anything. Unbelievable nightmare experience.

I have been shopping at Luna Park since May 2023 and I have never had any complaints. I receive my orders promptly and they are well packed.

Excellent experience. I was visiting Japan, and they were able to deliver my figure to my hotel directly. 100% reliable because they communicate well with their customers. Will definitely do business with again!

Forget every other online store you've used. For years, this one has consistently provided the absolute best customer service I've ever experienced. And that's comparing them to online retailers worldwide, including those in Japan. Their dedication is unmatched, and I recommend them without a shadow of a doubt. If you have any questions or specific needs, don't hesitate to reach out. They truly go above and beyond to help. I wouldn't shop anywhere else for figures of all kinds.

It is a trustworthy store. Although it took a bit longer than planned to ship the item (the website says 2 weeks and it took almost 4), once the item was shipped, I received it in 2 days.

The item came as expected Bandai Cloth Myth Ex (New). The box was intact and it arrived in perfect conditions.

This was my second time ordering from Premium Luna Park, and they exceeded expectations again. Shipping was fast as soon as the item was released, and the packaging ensured my collectible arrived in perfect condition. I look forward to doing business with them again!

Very nice shop with lots of items for fans of Japanese manga. Fast shipping and careful package. I recommend this store.

Great store with great items. I recommend

I have been using Luna Park since 2017. Jimmy and the crew offer amazing customer service and super fast shipping to the UK. I do not use any other store for international purchases.
They’ve given me great prices on some very hard items to find.

These guys continue to impress. I do not agree with any of the 1 star reviews. This past year, I have ordered over 20 figures from them. If the poor service insinuated by 1 star reviews was true, based on average - I would have had poor service. I have not had one single bad experience.

They have, on multiple occasions, helped me source rare figures that I simply cannot find in the UK. Most recently was the Hollow Knight Hornet Nendoroid.

Ignore the 1 star reviews. Make sure to message the stuff through their easy to find instant messager. Their communication is excellent. Their staff are lovely and their English is superb. If you need a figure, this is where to go.

Excellent products, great prices and excellent service

Very good service. New products. I was very satisfied.

Kudos to the whole team for being so accommodating with my request. Wasn’t able to receive my figure when I went to Japan for the holidays due to logistics concerns, and they kindly shipped it to my home country, instead. Everything went really smoothly, and I received my figure in great condition. They were also really quick in responding to emails. ♥️ will be buying more soon!