Luxaflex UK Reviews 

261
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for quickly supplying replacement parts free of charge, successfully keeping older window blinds working smoothly. Consumers note that the customer service team is truly exceptional, making all interactions very pleasant and remarkably efficient when looking for missing components. However, some reviewers noted recurring issues with the long-term durability of motorized blinds and unreliable battery mechanisms that tend to drain very quickly. A few people also experienced unhelpful technical support and disappointing after-sales service when attempting to resolve complicated product repairs. Some customers mentioned that premium products failed prematurely without adequate assistance from the company.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, reporting a stark contrast between... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their blinds, showing a deep divide in customer... See more

Service

Customers had positive experiences with service, often highlighting prompt assistance and complimentary... See more

Customer service

Users describe positive interactions with customer service, highlighting efficient support and helpful staff.... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and efficient customer service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently a plastic clip (I now know it's called a "bottom bar button") broke on one of our Venetian blinds that we had fitted by John Lewis at least 15 years ago. I contacted Luxaflex via their websit... See more

Company replied

Rated 5 out of 5 stars

All of our very large windows have Luxaflex roller blinds which were installed around 2013. The mechanism on one started to fail and since approaching Luxaflex they've gone out of their way to help me... See more

Company replied

Rated 5 out of 5 stars

I needed a small bottom bar clip for my luxaflex blind. After contacting the company I purchased it from and searching the spare parts website they suggested I look at, I could not find an identical c... See more

Company replied

Rated 5 out of 5 stars

Had occasion to contact Luxaflex to see if they could get a spare part for an older roller blind. Absolutely delighted with the service received, in particular with Kerry Haye. Went above and beyond t... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

Be inspired by Luxaflex®! Luxaflex® Window Blinds, Shutters & Awnings are retailed through a network of INDEPENDENT DEALERS AND JOHN LEWIS Department stores, who are able to offer a comprehensive measuring and Installation service on all products. Our range of window covering products includes innovate Blinds such as Duette, renowned for their energy efficiency, exclusive product ranges such as Pirouette with light filtering floating vanes, Internal Shutters and Awnings – as well as traditional products with a modern twist such as Roller blinds - all with a focus on beauty and durability. Leading the way in motorised control systems is the innovate PowerView range, which can be operated anywhere through your mobile device! For more information on these products or to FIND A LOCAL STOCKIST please see the dealer locator on our website - www.luxaflex.co.uk


Contact info

4.0

Great

TrustScore 4 out of 5

261 reviews

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4.0

All reviews

(261)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Just had 8 Powerview Rollers installed…

Just had 8 Powerview Rollers installed in my new home. Really pleased with the quality and service. The blinds work automatically - going up in the morning and down at sunset - really pleased and surprised how quiet the motors are - you wouldn't know they were moving!

April 14, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for your review, we are delighted to hear you're happy with your new Roller blinds

Rated 1 out of 5 stars

Don’t expect a repair if it goes wrong.

We have 5 small motorised blinds that cost over £3000. One of them has been malfunctioning and needs to be re-corded. Our original supplier is no longer in business. Have tried to get another provider to commit to repairing it via the Luxaflex web site. No chance - they will only deal with their own customers. Given their original cost, this is very poor aftercare. Beware of the ‘tough luck - buy a new one for another £750’ attitude, when what is required is £2 of blind cord and a perhaps an hour(?) of a knowledgeable fitter’s time. Welcome to the throwaway culture of this company.

April 7, 2022
Unprompted review
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Reply from Luxaflex UK

We are really sorry to hear of the issues that you have experienced with your products. We would love to help, so If you could please email info.commercial@luxaflex.co.uk with your order details we will look into this for you.

Rated 5 out of 5 stars

Roller blinds

Recently bought 3 roller blinds for my house and they are perfect

March 28, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for your review, we are delighted to hear you're happy with your Roller blinds

Rated 5 out of 5 stars

I have Luxaflex awnings and shutters in…

I have Luxaflex awnings and shutters in my house and I find them both to be absolutely superb products.
The awnings are as pristine as the day they were installed five years ago by the retailer Inkwood Interiors, this despite us living in a heavily wooded area that turns our decking and house render green every winter!
The shutters are also still in use everyday and still in as new condition. Both products are sturdy AND beautiful and I will be buying more of both as I finish my house renovation.

March 24, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for your review, we are delighted to hear you're still happy with your Awnings and Shutters

Rated 5 out of 5 stars

Old fashion customer service does exist

Good old fashion customer service does live on in this changing world, which has been refreshing to see. Our first new home after 25 years and we were out of touch as to how overwhelming, buying something as simple as a blind can be. After some failed attempts on the internet we went in search of a local blind shop and discovered Littlehampton blinds.

Their showroom is like walking into a car dealership, with everything you can imagine and as we discovered allot that we do not. Until we went there we did not know of Luxaflex blinds, but the showroom and the young chaps knowledge of all the different blinds really impressed us. We left there a little overwhelmed with choice, but armed with some brochures and a fancy little book that has a small television in it which shows you a video about the powered blinds.

A week later we visited them again with a list of questions and we finalised our order, the process from the office was run very efficiently from paying the deposit all the way through to booking in the fitting of the blinds.

The gentleman who fitted our blinds was lovely, a bit of cheeky chap. I do not think he realised we could hear him singing while he was working but he seems to really enjoy his job. When he finished he showed us what had be done and how everything worked, it has been nearly a month now and we are delighted with the blinds and the experience we received from Littlehampton blinds.

March 6, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for your review. We are delighted to hear you're happy with the service provided by Littlehampton Blinds.

Rated 5 out of 5 stars

Luxaflex Duette Top Down Bottom Up Blinds

We had Luxaflex Duette top down bottom up blinds fitted to our bedroom window several years ago supplied by our local agent and we have been so pleased with them that we have just had the same fitted in our sun room and we have now decided to order Trufit blinds for our french doors to complete the look. Would highly recommend.

March 4, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for you review, we are delighted that you're happy with you're still happy with your Duette Shades

Rated 5 out of 5 stars

Duette Tru-Fit Blinds

We needed blinds for our conservatory and our local Luxaflex dealer recommended their Tru-Fit Duette Blinds.
They’re exactly what we needed to protect from the sun in summer and help keep the warmth in the winter!
Highly recommended and a perfect fit!

March 2, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for your review! We are glad to hear you're happy with your new Duette blinds

Rated 5 out of 5 stars

High quality motorised blinds from Inkwood Interiors

We required the supply and installation of made to measure, motorised Luxaflex blinds for our new home. Gemma from Inkwood Interiors (Kendal, Cumbria) visited our property to take detailed measurements and advise on the options available. We had a follow up meeting at the Inkwood showroom to view examples of blind types and fabric options. Excellent product knowledge and advice helped us to make informed choices. The blinds were delivered and installed on the timelines agreed at the outset. The installation of the blinds was carried out very carefully and the new blinds and controllers were fully set up before Gemma left the property.
We had Luxaflex Powerview blinds in our previous home. Our new home has some large windows, and the blinds not only look great and provide privacy, but they have reduced heat loss through the glass. The ability to automate the opening and closing of the blinds is very convenient and a valuable security feature.

March 2, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for your review, we are delighted that you are happy with the blinds and the service you received from Gemma and the team at Inkwood Interiors

Rated 5 out of 5 stars

Gorgeous shutters

I recently had a set of real wood shutters installed in my home. They fitted perfectly and all the details that I requested were spot on. The colour is lovely too in a warm ivory rather than standard white. The quality of product and customer service of Luxaflex is fantastic.

March 1, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for your review. We are delighted to hear you're happy with your new Shutters and the service you received.

Rated 5 out of 5 stars

Fantastic choice, quality and service

We have always had Luxaflex products and our latest purchase of the Luxaflex roller blinds from our local independent Luxaflex Gallery dealer was a pleasure. I was amazed with the choice of fabrics and control options. We opted for the chain control in a cassette which looks super modern and hides the roller at the top of the window. Delighted with the quality and service.

February 28, 2022
Unprompted review
Luxaflex UK logo

Reply from Luxaflex UK

Hi, many thanks for your review, we are so happy that you are delighted with the product and service you received

Rated 5 out of 5 stars

very happy with my Luxaflex blinds with…

very happy with my Luxaflex blinds with London Shades Chingford. Fantastic staff very informative and lovely showroom

February 23, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for your review! We're glad you're happy with your new blinds and with the service received from London Shades

Rated 5 out of 5 stars

Kitchen Blind

We had Gemma from Inkwood Interiors to measure and fit our Luxaflex blind in our kitchen. The fitting of the product was exceptional and the range of colours available complimented our colour scheme wonderfully! The advice and sales support for this product was greatly appriciated and we will be returning for our next project! Thank you

February 13, 2022
Unprompted review
Luxaflex UK logo

Reply from Luxaflex UK

Many thanks for your review, we're glad you're happy with the product and service you received

Rated 5 out of 5 stars

James Martin Blinds

Can’t believe how great my duettes are ! PowerView is simply brilliant as it makes life easy using the app.
Bought mine from James Martin Blinds in Essex
Fantastic guys, fantastic service
Thank you

February 10, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for the feedback, we are delighted that you're happy with your new Duette Shades.

Rated 5 out of 5 stars

Luxaflex power view…

Really pleased with the power view blinds. Works great with my home automation system.

Love the daylight rising option for a gradual wake up.

February 8, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for your feedback, we are delighted to hear you're happy with your new blinds

Rated 5 out of 5 stars

Luxaflex Duette

Second Time I have Bought Luxaflex blinds first time I had literise duettes which worked brilliantly and this time smartcord duettes which are even better especially the blackouts which are great I couldn’t recommend these blinds enough!

February 8, 2022
Unprompted review
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Reply from Luxaflex UK

Many thanks for your feedback, we are delighted to hear you're happy with your Duettes

Rated 4 out of 5 stars

Great service, good product

We recently purchased Luxaflex shutters for two bedrooms and are very pleased that we did.
We received a great service from our local retailer and are delighted with the products.

February 8, 2022
Unprompted review
Luxaflex UK logo

Reply from Luxaflex UK

Thank you for your review, we are delighted to hear you're happy with your new shutters

Rated 5 out of 5 stars

Good Service -Good Products-

We have always purchased Luxaflex products, in fact all the windows in our home are furnished with Luxaflex Shutters and Duette Blinds and they have transformed the interior and look superb. The fitters are always professional and courteous.

February 7, 2022
Unprompted review
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Reply from Luxaflex UK

Hi, we are delighted to hear you're happy with your Shutters and Duette Shades.

Rated 5 out of 5 stars

Great Product!

Getting the plantation shutters from Luxaflex was the best decision ever made. Living in a terrace house our front windows are next to the pavement so the shutters allow us control of privacy and light. Quality of the product is great and the installation team was first rate. Can’t recommend enough

February 6, 2022
Unprompted review
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Reply from Luxaflex UK

Hi David, we are delighted to hear you're happy with your new Shutters

Rated 5 out of 5 stars

Pirouette on Powerview

Just had Harmony Blinds in Rayleigh supply and fit Luxaflex Pirouette blinds for me. They are so unique, as is the Powerview app to control them. Everything has been outstanding, the blind, the app (so easy to use), the sales guy was lovely as was the back up and installation - all seemless. Thanks a milion to everyone. I look forward to adding blinds to my wifi hub as time goes on.

January 20, 2022
Unprompted review
Luxaflex UK logo

Reply from Luxaflex UK

Many thanks for taking the time to leave us a review, we are delighted that you're happy with your new Pirouette Shades and with the service you received from Harmony Blinds

Rated 5 out of 5 stars

Highly Recommended

We've had our bedrooms, and reception rooms kitted out with Luxaflex Automatic Duette blinds, both privacy & room darkening. Our local installer considered not only our home, it's positioning, but also our family dynamics when providing advice on which blinds to use, given the huge plethora of choice we were faced with. We couldn't be happier with not only the aesthetics of the blinds, but their practicalities, their suitability to our individual requirements, and after 12 months of installation, their faultless performance. We were so pleased,
Highly recommended.

January 19, 2022
Unprompted review
Luxaflex UK logo

Reply from Luxaflex UK

Many thanks for your review, we are glad you are pleased with your Duette Shades and with the service you received

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