L W GAS Reviews 

834
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Really terrific support and service, attentive to detail, solution focused and customer orientated. Very good price too. It's easy to see why LW Gas is A WHICH? Trusted Trader. Thank you

Rated 5 out of 5 stars

LW Gas stepped in to help us with a boiler problem - the Gas Safe engineer who originally installed it has consistently failed to respond/help. They fitted us in at very short notice in the busy pre-C... See more

Company replied

Rated 5 out of 5 stars

Team from LWGas always so helpful. When given the bad news that our boiler needed replacing, offered options to help pay for this. Very welcome! The work completed promptly and cleanly. Advice given e... See more

Company replied

Rated 5 out of 5 stars

As a family we have been using Lee and his team for a long time now. The engineer Ken has always been most helpful. My dad’s health over the last 5 years has deteriorated significantly and the tea... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Heating Engineers | Worcester Accredited Installers | Boilers & Central Heating We are a Worcester Accredited Installer and are able to offer an 8 year guarantee as standard on new Gas Boilers and up to 10 years dependent upon installation alongside other Worcester products and with extended guarantees on all oil installations. Established in 2003, we have the knowledge and expertise needed to ensure that you receive nothing but the best service. Our reputation has been developed through hard work and reliability which is why we are the area's number one choice for plumbing & gas related work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

834 reviews

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5.0

All reviews

(834)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, highly recommended

L W Gas came and installed my boiler last year (great price, 0% interest on finance, and friendly service), and then carried out the first annual service this month (good price, trustworthy & efficient). I’ve been very impressed with them so far, and I’ll continue to use them for annual services going forward.

July 5, 2024
Unprompted review
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Reply from L W GAS

Thank you George for the great review, we really appreciate you taking the time to complete this. We are pleased that you are happy with the service you have received from L W Gas and we look forward to speaking to you when your next annual boiler service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Perfect organization

Perfect organization.
Boiler replacement done on schedule with the right team and in a very short timeline. Just Perfect

July 2, 2024
Unprompted review
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Reply from L W GAS

Thank you for the brilliant 5 star review Luis. We really appreciate you taking the time to complete this and are pleased that you are happy with the work and service that we provided. Kind Regards L W Gas

Rated 5 out of 5 stars

They email a reminder and booking is…

They email a reminder and booking is simple. always on time, Tidy and friendly knowledgable staff. would not use anyone else.

June 12, 2024
Unprompted review
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Reply from L W GAS

Many thanks for the great review Shirley. We are pleased that you have always been happy with the service you have received and look forward to working with you when your next annual service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

No hot water - boiler issue

Efficient and always accommodating and friendly. Had no hot water due to an ignition lockout fault.

May 31, 2024
Unprompted review
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Reply from L W GAS

Many thanks for the great 5 star review, we are pleased that you were happy with the service you received from us. Kind Regards L W Gas

Rated 5 out of 5 stars

Customer care is amazing

Had a new boiler fitted this morning couldn’t fault the two guys that did it, they were on time professional, friendly explained everything and very tidy. Customer care is brilliant! Thank you ☺️

June 13, 2024
Unprompted review
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Reply from L W GAS

Many thanks Francesca for the great review, we really appreciate you taking the time to complete this. It is good to hear that you are happy with the works and the engineers. We look forward to hearing from you when you annual service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Very professional service from booking…

Very professional service from booking to work done.
Friendly engineer who left the job clean & tidy.

May 21, 2024
Unprompted review
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Reply from L W GAS

Thank you for the great 5 star review Steve. We are really pleased that you have always found the service you have received from L W Gas 1st Class. It is always good to hear that a customer is happy with the service they have received. Kind Regards L W Gas

Rated 5 out of 5 stars

Boiler service

Boiler service, always on time, do a great job, been using them at least 12 years, they installed this boiler 8 or 9 years ago.

May 14, 2024
Unprompted review
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Reply from L W GAS

Thank you for the great 5 star review Steve. It is always a pleasure to work with you. We really appreciate you taking the time to complete this review. Looking forward to seeing you on your next annual boiler service. Kind Regards L W Gas

Rated 5 out of 5 stars

Brilliant service from the whole team

Brilliant service from the whole team. Completely professional at every stage, and the quality of the work was fantastic. Would recommend to everyone! We won’t be going to anyone else in future.

May 11, 2024
Unprompted review
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Reply from L W GAS

Many thanks Matt for the amazing review. We really do appreciate you taking the time to complete this. It is always great to hear that a customer has been happy with the service they have received from us and that they would recommend us to everyone. We look forward to working with you when your annual boiler service is due. Once again, many thanks. Kind Regards Liz Moody

Rated 5 out of 5 stars

LW Gas have been servicing my boiler…

LW Gas have been servicing my boiler for years. Always very professional with reminders sent when the service is due. A lovely team of people, friendly, helpful and always on time. Bradley the engineer was very polite and courteous. Recommend highly.

April 24, 2024
Unprompted review
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Reply from L W GAS

Thank you Patricia for the great review. It is always good to hear that a customer is pleased with the service they have received and that you would recommend us. We really appreciate you taking the time to complete this. Kind Regards Liz Moody

Rated 5 out of 5 stars

As always with L W Gas

As always with L W Gas, the gent who came to do my boiler service was friendly, professional and sorted out a small question I had - all okay. I
A lovely lady arranged the appointments (I've been with them some time) on the other end of the phone, I do like to talk to someone.16042024

April 16, 2024
Unprompted review
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Reply from L W GAS

Many thanks for the amazing 5 star review. We are glad that you have always been happy with the service you received from the staff at L W Gas. It is always a pleasure to speak to customers. We look forward to a speaking again when your next annual service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Professional, knowledgeable & courteous company you can trust.We have used LW Gas for annual services…

We have used LW Gas for annual services since they installed our Worcester Bosch boiler in 2015 & have always found them to be professional, courteous and friendly. Would thoroughly recommend.

March 26, 2024
Unprompted review
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Reply from L W GAS

Thank you Fiona for the great 5 star review. We really appreciate you taking the time to leave this. It is always great to hear that a customer has been pleased with the service they have received and would recommend us. We look forward to speaking to you when your next service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Annual service on a boiler fitted by LW…

Annual service on a boiler fitted by LW Gas 2 years ago. Booking was easy and it was an efficient, courteous and quick service. No issues report.

April 3, 2024
Unprompted review
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Reply from L W GAS

Thank you Greg for the great review. It is always good to hear that a customer has been satisfied with the service they have received from us. We look forward to seeing you when your next annual service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Had a boiler service

Had a boiler service, after a new boiler a year ago, nice that they reminded me that it needed servicing, and done promptly by great plumber Bradley.

March 22, 2024
Unprompted review
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Reply from L W GAS

Thank you Kevin for the great 5 star review. It is good to hear that a customer has been happy with the works carried out. I will pass your kind words onto Bradley. Kind Regards L W Gas

Rated 5 out of 5 stars

Annual Boiler & Fire Service

We have been using this company since the installation of our boiler in 2013. Always provide a very professional and friendly service, highly recommended

March 25, 2024
Unprompted review
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Reply from L W GAS

Many Thanks Sally for the excellent 5 star review. It is always great to hear that a customer is pleased with the service they have received and would recommend us. We really appreciate you taking the time to complete this review. Kind Regards L W Gas

Rated 5 out of 5 stars

Great firm

Great firm , always punctual, they have been looking after my boiler for years. I won't go anywhere else.

March 7, 2024
Unprompted review
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Reply from L W GAS

Thank you Mark for the great review. We really appreciate this and look forward to working with you when your annual boiler service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Brilliant

Didn’t have to wait long for appointment, On time, very friendly left, everything clean and tidy .

March 14, 2024
Unprompted review
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Reply from L W GAS

Many thanks for the great 5 star review Pauline. It is always great to hear that a customer is happy with the service they have received. Kind Regards L W Gas

Rated 5 out of 5 stars

great communication from the start

great communication from the start, efficient, tidy (sorry the reviews taken so long)

January 22, 2024
Unprompted review
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Reply from L W GAS

We would like to thank you for the great review, we really appreciate the time you have taken to complete this and we are pleased that you were happy with the service you received. Kind Regards L W Gas

Rated 5 out of 5 stars

Gas boiler service

As always, easy to arrange a suitable day and time, professional and friendly. All documentation by email. Have used LWG for 7+ years since original gas boiler installation. Recommended.

February 23, 2024
Unprompted review
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Reply from L W GAS

Many thanks for the great 5 star review David. It is always good to hear that a customer is pleased with the service they have received. Thank you once again and we look forward to working with you for may years to come. Kind Regards L W Gas

Rated 5 out of 5 stars

Very efficient

Very efficient, punctual, tidy and friendly

March 4, 2024
Unprompted review
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Reply from L W GAS

Many thanks for the 5 star review Mr Sheath. We are happy that you were pleased with the service you received. Kind Regards L W Gas

Rated 5 out of 5 stars

Always helpful

Always helpful. Experienced.

March 1, 2024
Unprompted review
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Reply from L W GAS

Many thanks for the 5 star review Mrs Full. We really appreciate you leaving this. We look forward to working with you when your next annual service is due. Kind Regards Liz Moody

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