L W GAS Reviews 

834
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Really terrific support and service, attentive to detail, solution focused and customer orientated. Very good price too. It's easy to see why LW Gas is A WHICH? Trusted Trader. Thank you

Rated 5 out of 5 stars

LW Gas stepped in to help us with a boiler problem - the Gas Safe engineer who originally installed it has consistently failed to respond/help. They fitted us in at very short notice in the busy pre-C... See more

Company replied

Rated 5 out of 5 stars

Team from LWGas always so helpful. When given the bad news that our boiler needed replacing, offered options to help pay for this. Very welcome! The work completed promptly and cleanly. Advice given e... See more

Company replied

Rated 5 out of 5 stars

As a family we have been using Lee and his team for a long time now. The engineer Ken has always been most helpful. My dad’s health over the last 5 years has deteriorated significantly and the tea... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Heating Engineers | Worcester Accredited Installers | Boilers & Central Heating We are a Worcester Accredited Installer and are able to offer an 8 year guarantee as standard on new Gas Boilers and up to 10 years dependent upon installation alongside other Worcester products and with extended guarantees on all oil installations. Established in 2003, we have the knowledge and expertise needed to ensure that you receive nothing but the best service. Our reputation has been developed through hard work and reliability which is why we are the area's number one choice for plumbing & gas related work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

834 reviews

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5.0

All reviews

(834)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient, friendly family business

We have used LW Gas for several years very satisfactorily. They provide the sort of friendly, efficient and helpful service which one hopes to get from a family business. This last visit, a three weeks ago, was to do the annual gas boiler service. Done efficiently and to the quoted price. We will continue to use this company.

July 20, 2023
Unprompted review
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Reply from L W GAS

Many thanks for the great 5 star review Mr Boas, we really appreciate you taking the time to complete this. It is always a pleasure working for you and to hear that a customer is happy with the service they have received. Once again, many thanks, Kind Regards L W Gas

Rated 5 out of 5 stars

Friendly,professional

Friendly, quick and professional service. At the end of a phone, which makes everything feel responsive.

July 5, 2023
Unprompted review
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Reply from L W GAS

Thank you for leaving L W Gas a 5* review it is very much appreciated, we look forward to working with you again in the future.
Kind regards
Samantha Ward

Rated 5 out of 5 stars

LWGas - First Class company

LWGas provided me with a truly professional service for my annual gas boiler service.
Friendly and helpful and always considerate.
Would always recommend them. Excellent value for money.

July 7, 2023
Unprompted review
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Reply from L W GAS

Many thanks for the great review David. It is always good to hear that a customer is happy with the service and work they have received from us and thank you for always recommending us. Kind Regards L W Gas

Rated 5 out of 5 stars

Prompt and efficient service for our…

Prompt and efficient service for our boiler. Nice people to deal with as well. See you again for future services. Thank you.

June 29, 2023
Unprompted review
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Reply from L W GAS

Thank you for leaving L W gas a 5* review we are pleased to hear that you received a prompt and efficient service .

Kind regards
Samantha Ward

Rated 5 out of 5 stars

Found them to be reliable and honest overlast 10 years.

I have been using LW Gas for over 10 years. I have never had a bill that I thought was unreasonable. They have never tried to add needless services and I have always been happy with their service.

I have had some repairs over the years (valve and brazed pipe work etc) which has always been well priced and I have never had a fault with their repairs etc.

I would recommend them.

July 10, 2023
Unprompted review
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Reply from L W GAS

Thank you for leaving L W Gas a fantastic 5* review and you loyalty to us for over 10 years is very much appreciated .
Kind regards
Samantha Ward

Rated 5 out of 5 stars

Oil boiler service and maintenance visit

From initial inquiry to fulfillment of the job the service I received was excellent.

June 7, 2023
Unprompted review
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Reply from L W GAS

Thank you Paul for the great review. We are pleased that you found the service you received excellent. We look forward to seeing you when your next service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Excellent service

Used this company for years and recommended to others.
Engineer arrived on time. Did annual service on boiler. All fine.no mess.very friendly guy.

June 8, 2023
Unprompted review
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Reply from L W GAS

Many Thanks Ian for taking the time to complete this great 5 star review. It is always good to hear that a customer has been pleased with the service they have received and are happy to recommend us. We look forward to working with you when your next annual Boiler Service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

L W Gas Boiler Service

L W Gas, are a reliable company. We have used them now for several years. Always remind us when our boiler service is due. Their staff are polite tidy and on time.Would highly recommend this local company.

May 12, 2023
Unprompted review
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Reply from L W GAS

Thank you Janet for the great review and for taking the time to complete this. It is always a pleasure working for you and we are so pleased that you have always found us to be reliable and would highly recommend us. Thank you once again, Kind Regards L W Gas

Rated 5 out of 5 stars

Yearly service of gas boiler

We were able to arrange the visit without any fuss to fit in with our requirements; the job was carried out with efficiency and no disturbance, by an engineer who was very polite. We had used LW Gas to install our new boiler last year and were very pleased with the standard of work and the quality boiler installed.

May 30, 2023
Unprompted review
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Reply from L W GAS

Thank you Stephen for the 5 star review. We are happy that you found our engineer polite and the standard of work. We look forward to working with you when your next service is due. Kind Regards L W Gas Ltd

Rated 5 out of 5 stars

All interactions with L W Gas Ltd was a positive experience - Great job.

LW Gas were wonderfully helpful, re-locating my new boiler to the loft so I now have an extra kitchen cupboard. And relocating new thermostats in airing cupboard so now easy to see. All rubbish removed & everything left very clean & tidy. They turned up on time, well early, & they finished the job in a day. They were courteous & very tidy workmen. All my interactions with LW Gas was a positive experience, office staff were helpful too. I would definitely use them again. I am one very happy customer.

May 15, 2023
Unprompted review
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Reply from L W GAS

Many thanks Jeanne for the amazing review. We are really pleased that you found the whole service you received positive and found all the staff courteous and helpful. We really appreciate you taking the time to post this review. We look forward to working with you when your 1st annual boiler service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

i had a new boiler fitted by LW Gas

i had a new boiler fitted by LW Gas
they were both prompt in coming to estimate the job
and very professional in all the work carried out
nothing was to much trouble for there tradesmen and the site was left clean and tidy
i would thoroughly recommend this company

May 17, 2023
Unprompted review
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Reply from L W GAS

Thank you Andrew for the amazing 5 star review. We really do appreciate you taking the time to complete this. It is always great to have feedback from customers and we are pleased that you were happy with the process from start to finish. We look forward to working with you when you annual service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Recommend

Good value, good product, finished in half the time as I had two fitters. Courteous and friendly service, would definitely consider them for any future work.

May 5, 2023
Unprompted review
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Reply from L W GAS

Thank you Neil for the great review. It is good to receive feedback from our customer and we are pleased that you found the engineers courteous and friendly. Thank you for taking the time to complete this review. Kind Regards L W Gas Ltd

Rated 5 out of 5 stars

Our annual gas boiler was carried out…

Our annual gas boiler was carried out by Lw gas in their normal courteous way - perfect thank you

May 12, 2023
Unprompted review
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Reply from L W GAS

Many thanks Olive for the 5 Star Review. It is always a pleasure to work with you and we really appreciate you taking the time to complete this review. Kind Regards L W Gas Ltd

Rated 5 out of 5 stars

Excellent service very friendly and…

Excellent service very friendly and polite fitters good time keeping

May 2, 2023
Unprompted review
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Reply from L W GAS

Thank you Kelvin for the brilliant 5 star review. It is always good to hear that a customer is happy with the service they have received from us. We really appreciate you taking the time to post a review. Kind Regards L W Gas

Rated 5 out of 5 stars

Annual check

Very efficient, job completed to our satisfaction. On time and Engineer and his apprentice did a very good job. Thank you.

April 26, 2023
Unprompted review
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Reply from L W GAS

Thank you for the great review Carol. We really appreciate it. It is always good to hear that customers are satisfied with works completed and that the engineer's and apprentices have carried out a good job. Kind Regards L W Gas

Rated 5 out of 5 stars

recommended by my partner

recommended by my partner, who has used L W Gas for years, I was delighted to be visited by a presentable, friendly and professional young man who did the boiler service thoroughly and quickly with great respect for care of the surroundings and cleanliness. Strongly recommended.

April 20, 2023
Unprompted review
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Reply from L W GAS

Thank you Richard for the excellent 5 star review and your kind words, I will pass these onto the engineer. We are really happy that you were pleased with the service you received and that you strongly recommend us. Kind Regards L W Gas

Rated 5 out of 5 stars

LW are great

LW are great, I gave up with British Gas & ever rising 3 start cover after a £4k new boiler quote for an inferior boiler to my request.

LW Gas Ltd came & quoted £2k for the better boiler so I,ve never looked back, yes I now pay for my annual service but had one call out in 10 years so have saved well over £1500 as BG have now introduced excess & call out charges.

I recommend LW Gas & have directed family, friends & neighbours to them which I just wouldn't do if not confident.

April 13, 2023
Unprompted review
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Reply from L W GAS

Thank you for the amazing review Mike, we really do appreciate this. It is great to know that you are happy to recommend us to everyone. We look forward to speaking to you when your next service is due. Best Wishes L W Gas

Rated 5 out of 5 stars

Reliable, quality service. What’s not to like?

LW Gas installed my new combo-boiler a few years ago and have serviced it every year. I’ve not had any reason to change as they always provide prompt service, timely reminders, friendly and tidy workers who offer great advice. I would highly recommend them.

March 28, 2023
Unprompted review
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Reply from L W GAS

Many thanks Stephen for the glowing review we really appreciate it. It is always good to hear that a customer is pleased with the service they have received from us and are happy to recommend us. Many thanks Kind Regards L W Gas

Rated 5 out of 5 stars

Great, reliable company

Communication is excellent, both from administration and engineers on site. Polite, friendly and competent. I have used the company for 7 years and have never had an issue.

March 31, 2023
Unprompted review
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Reply from L W GAS

Many thanks Craig for the great review. We are pleased that you have always been happy with the service you have received from all the staff at L W Gas. Look forward to speaking to you when your next service is due. Kind Regards L W Gas

Rated 5 out of 5 stars

Prompt and professional..LPG boiler…

Prompt and professional..LPG boiler service..no quibbles no hassle and very friendly and professional service.

March 23, 2023
Unprompted review
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Reply from L W GAS

Thank you Colin for the brilliant 5 star review. It is always good to hear that customers are happy with our service. Kind Regards L W Gas

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