Lycafly offered a reasonable price for my chosen destination through Skyscanner. I wanted to be sure they are not some bait and switch scammers as I have not used this travel agent before. I spoke to... See more
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Review summary
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Booked my flight on line. Within 2 hours, Ranjit contacted to check I was happy. I had already put the contact phone number of the company on my phone so I knew that it was a genuine call.... See more
Sandeep was extremely helpful, professional and polite. He helped me change my booking and reassured me throughout the phone call. He was patient with me as I asked many questions. A very experienced... See more
Today, Sandeep Bhatia provided excellent assistance with great patience, leaving me as a satisfied customer. He stayed with me until my issue was completely resolved. I am very pleased with his suppor... See more
Company details
Information provided by various external sources
Welcome to LycaFly’s TrustPilot page! We appreciate your time and effort to visit here and review us. Positive or Negative, we consider your feedback an opportunity to improve our services and serve your better next time. Part of the renowned, multinational Lyca Group, LycaFly is committed to offer the best flight, hotel and holiday deals for worldwide destinations.
Contact info
Walbrook Building, 195 Marsh Wall, London, E14 9SG, London, United Kingdom
- 02071323232
- cs@lycafly.com
- www.lycafly.com
4.1
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Very good service.
April 15, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Coustomer services …
My counting 2nd year buying air tickets from you. I hope this company helps customers in case of they need them.
As a srilankan I trust this company.
April 12, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Very efficient and quick
Very efficient and quick on sending e tickets on booking through their portal.
April 14, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Quick efficient service
March 18, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Very poor
Booked a flight through Lycafly, got a confirmation email. Based on this I booked further connecting flights.
Around an hour later I received a rather unprofessional-looking email asking me to provide a copy of my card and passport within 30 minutes or the booking would be cancelled. This was late evening so I was already asleep.
The following day I wrote back asking for clarification, but as of writing this review three days later have received no response. The only positive is that the money has been credited to my account so I know the booking has been cancelled, but in the meantime the flight cost has increased by some £400. I cannot understand why the necessary details are not taken at the time of booking. I will not be booking with LycaFly again.
April 8, 2025
Reply from LycaFly
Dear Customer,
Thank you for your feedback. We're sorry to hear that our verification process caused frustration.
We understand that sharing personal documents can feel inconvenient, but please know that requesting a copy of your passport and the card used (with sensitive details masked) is a standard security measure. This helps us protect our customers from fraudulent bookings, unauthorized card use, and potential identity theft.
Our goal is to ensure that your booking is safe and that no issues arise during your travel. We take data privacy seriously and handle all documents in line with strict security and data protection policies.
We truly appreciate your understanding, and we're here to address any further concerns you may have.
Regards,
CS - Lycafly
It’s been great experience booking my…
It’s been great experience booking my ticket for Dubai it was nice and simple 👍
April 10, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Easy to book
April 8, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Quite simple to access.
April 6, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Perfect choice
4* only because I tried messaging concerning a wheelchair. Tried for 30mins no reply. Everything else was straightforward. Great price!
April 6, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
I got to know this app from my friend and it’s amazing. Really good 👍 🙏
I got to know this app from my friend and this is so amazing. Now for last two days I’ve been telling to all my friends about this app. So grateful 🙏.
April 3, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Sanjeet Kumar was great a helping me…
Sanjeet Kumar was great a helping me with me flight booking
April 4, 2025
Unprompted review
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
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