LycaFly Reviews 

8,519
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and polite demeanor, often feeling reassured and valued. Many people highlight the excellent and efficient service, noting quick handling and staff's willingness to clarify details during booking. However, some customers experienced significant booking issues, including unconfirmed reservations, unexpected cancellations, and money taken without tickets. A few other people also reported unprofessional customer service, citing rudeness, poor communication, and unresponsiveness. There were also mentions of price discrepancies, with some reviewers asked for additional money or feeling misled about ticket inclusions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising individual agents for being helpful,... See more

Booking process

People report ambiguous experiences with the booking process, with many finding it easy and efficient, often... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting dissatisfaction... See more

Service

Customers had positive experiences with service, often highlighting excellent communication, efficiency, and... See more

Price

Users describe ambiguous interactions with price, with many reporting hidden charges and unexpected fees for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lycafly offered a reasonable price for my chosen destination through Skyscanner. I wanted to be sure they are not some bait and switch scammers as I have not used this travel agent before. I spoke to... See more

Rated 5 out of 5 stars

Booked my flight on line. Within 2 hours, Ranjit contacted to check I was happy. I had already put the contact phone number of the company on my phone so I knew that it was a genuine call.... See more

Rated 5 out of 5 stars

Sandeep was extremely helpful, professional and polite. He helped me change my booking and reassured me throughout the phone call. He was patient with me as I asked many questions. A very experienced... See more

Rated 5 out of 5 stars

Today, Sandeep Bhatia provided excellent assistance with great patience, leaving me as a satisfied customer. He stayed with me until my issue was completely resolved. I am very pleased with his suppor... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site

Information provided by various external sources

Welcome to LycaFly’s TrustPilot page! We appreciate your time and effort to visit here and review us. Positive or Negative, we consider your feedback an opportunity to improve our services and serve your better next time. Part of the renowned, multinational Lyca Group, LycaFly is committed to offer the best flight, hotel and holiday deals for worldwide destinations.


Contact info

4.1

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(8,519)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and reliable service

I called LycaFly and Sharika picked up the phone.
Inquired about Airfares to Colombo from London. All the options given to us on the phone and sent me an email with all the relavant details. It took only couple of hours to book/buy tickets.
Service is very good, quick and handled in a professional way. No hesitation showed to explain things we need to clarify.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

I had issues with booking online. I called Lycafly, and they helped me to get things sorted out. Really helpful. Much appreciated

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience

I had a very positive experience with LycaFly. Kim was extremely helpful when I booked and also when some amendments needed to be made to the booking. All in all it was a very smooth process at very reasonable price.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using LycaFly for over 10…

I’ve been using LycaFly for over 10 years, and my experience has generally been very good. Recently, I had an especially positive experience with a staff member named Sarika.

She was extremely patient, helpful, and guided me through everything in a very clear and easy way. The whole process felt smooth and stress-free because of her support.

In terms of pricing and overall service, LycaFly is very competitive compared to other travel agencies. Sarika assisted me throughout my international trip booking, especially for travel between Sri Lanka and London, and her customer service was excellent from start to finish.

Overall, I’m very happy with the service, and I would honestly recommend LycaFly to anyone looking for reliable and helpful airline booking support.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

It has been a pleasure working with…

It has been a pleasure working with Lycafly over the past 2.5 years. I would like to take this opportunity to share my feedback on your services and our overall experience.

Lycafly has consistently proven to be a reliable and professional consolidator. The team has demonstrated strong industry knowledge, prompt support, and a genuine commitment to delivering quality service. Booking processes have generally been smooth, and the responsiveness from your team has helped us manage our operations more efficiently.

I would also like to highlight the efforts of your Team Head, Bhagwaan, whose leadership and support have been commendable. His proactive approach, problem-solving mindset, and dedication to maintaining strong partner relationships have made a significant positive impact on our collaboration.

While there are always areas for improvement in any partnership, our overall experience with Lycafly has been positive, and we value the relationship we have built together. We look forward to continuing this association and achieving greater success together in the future.

Thank you for your continued support and cooperation.

Warm regards,
Tickets House Limited
Roland Amartey

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Won't give me my flight cancellation refund

Cheap price but won't pay me back my refund after my flight was cancelled due to the war. My friend (same flight, different travel agent) received her refund 48 hours after it got cancelled. I am still waiting 6 weeks later after they advise it would take no longer than 28 days. Last week I was advise 8 days. Now it should be with me in 48 hours. Awful customer service, wouldn't book with them again. Not worth the cheaper price if anything goes wrong!

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

URGENT: Paid for ticket, flight not issued for Sunday

STAY AWAY

I paid for a ticket and now they are trying to get me to pay an additional 50% for the ticket and threatening to cancel the ticket if I don't, after falsely claiming that they tried to urgently email and call me (both of which I have proof that they didn't). That's illegal and causing a huge hassle.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Girish rescued us !

Girish rescued us !! What a great guy , our flight got cancelled last minute meaning all holiday arrangements were about to be ruined, but working with my son, they rapidly got us a new booking same day!! Girish and Hemant, true superstars and heroes, thank you for saving our holiday and plans, wonderful!!

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service -- 100 pound refund fee for cancelled flight

Called about my cancelled flight -- claimed they could only rebook with me with Qatar airways -- despite UK legislation entitling me to rebooking with ANY airline -- then informed there would be a 100 pound refund fee??? for administration despite the fact they hadn't done anything at all. Do not book with them

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

SANDEEP BHATIA BAD CUSTOMER SERVICE

Do you guys really charge customers reimbursement fee in case of a refund? One of your agents SANDEEP BHATIA said the bank charge them the 2.85% fee if they refund amount back to a credit card. It’s really strange coz it does not say the same on google. I have double checked it but you agent still charged me the amount. I paid £619 and £18 were charged as reimbursement fee. Upon confronting him with this, he refused to do anything for me and asked me to call back in the morning and speak to customer service. His tone went rude and he hanged up. That shit customer service.

March 10, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look