Lycafly offered a reasonable price for my chosen destination through Skyscanner. I wanted to be sure they are not some bait and switch scammers as I have not used this travel agent before. I spoke to... See more
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Welcome to LycaFly’s TrustPilot page! We appreciate your time and effort to visit here and review us. Positive or Negative, we consider your feedback an opportunity to improve our services and serve your better next time. Part of the renowned, multinational Lyca Group, LycaFly is committed to offer the best flight, hotel and holiday deals for worldwide destinations.
Contact info
Walbrook Building, 195 Marsh Wall, London, E14 9SG, London, United Kingdom
- 02071323232
- cs@lycafly.com
- www.lycafly.com
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Hasn’t replied to negative reviews
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Sandeep Bhatia in Lyca Fly is…
Sandeep Bhatia in Lyca Fly is absolutely an extraordinary asset for them who helped me swiftly,cost effectively & with great passion my flight booking.
Quick and reliable service
I called LycaFly and Sharika picked up the phone.
Inquired about Airfares to Colombo from London. All the options given to us on the phone and sent me an email with all the relavant details. It took only couple of hours to book/buy tickets.
Service is very good, quick and handled in a professional way. No hesitation showed to explain things we need to clarify.
Helpful
I had issues with booking online. I called Lycafly, and they helped me to get things sorted out. Really helpful. Much appreciated
Very positive experience
I had a very positive experience with LycaFly. Kim was extremely helpful when I booked and also when some amendments needed to be made to the booking. All in all it was a very smooth process at very reasonable price.
Great experience booking through…
Great experience booking through Lycafly - assisted by Kim Gupta. Thank you.
I’ve been using LycaFly for over 10…
I’ve been using LycaFly for over 10 years, and my experience has generally been very good. Recently, I had an especially positive experience with a staff member named Sarika.
She was extremely patient, helpful, and guided me through everything in a very clear and easy way. The whole process felt smooth and stress-free because of her support.
In terms of pricing and overall service, LycaFly is very competitive compared to other travel agencies. Sarika assisted me throughout my international trip booking, especially for travel between Sri Lanka and London, and her customer service was excellent from start to finish.
Overall, I’m very happy with the service, and I would honestly recommend LycaFly to anyone looking for reliable and helpful airline booking support.
It has been a pleasure working with…
It has been a pleasure working with Lycafly over the past 2.5 years. I would like to take this opportunity to share my feedback on your services and our overall experience.
Lycafly has consistently proven to be a reliable and professional consolidator. The team has demonstrated strong industry knowledge, prompt support, and a genuine commitment to delivering quality service. Booking processes have generally been smooth, and the responsiveness from your team has helped us manage our operations more efficiently.
I would also like to highlight the efforts of your Team Head, Bhagwaan, whose leadership and support have been commendable. His proactive approach, problem-solving mindset, and dedication to maintaining strong partner relationships have made a significant positive impact on our collaboration.
While there are always areas for improvement in any partnership, our overall experience with Lycafly has been positive, and we value the relationship we have built together. We look forward to continuing this association and achieving greater success together in the future.
Thank you for your continued support and cooperation.
Warm regards,
Tickets House Limited
Roland Amartey
Reliable Consolidator to work with .
Reliable Consolidator to work with .
Thank you so much Bhagwan and the Team.
Won't give me my flight cancellation refund
Cheap price but won't pay me back my refund after my flight was cancelled due to the war. My friend (same flight, different travel agent) received her refund 48 hours after it got cancelled. I am still waiting 6 weeks later after they advise it would take no longer than 28 days. Last week I was advise 8 days. Now it should be with me in 48 hours. Awful customer service, wouldn't book with them again. Not worth the cheaper price if anything goes wrong!
After confirmation contact us to increase the amount
Once they finished all the confirmation after payment ,then they called us to tell about non refund and if we pay more than the quoate amount, we will get refund, They quote the amount low to become lowest then talking about increment
URGENT: Paid for ticket, flight not issued for Sunday
STAY AWAY
I paid for a ticket and now they are trying to get me to pay an additional 50% for the ticket and threatening to cancel the ticket if I don't, after falsely claiming that they tried to urgently email and call me (both of which I have proof that they didn't). That's illegal and causing a huge hassle.
Girish rescued us !
Girish rescued us !! What a great guy , our flight got cancelled last minute meaning all holiday arrangements were about to be ruined, but working with my son, they rapidly got us a new booking same day!! Girish and Hemant, true superstars and heroes, thank you for saving our holiday and plans, wonderful!!
Hemant Tanwar went out of his way to…
Hemant Tanwar went out of his way to provide an extraordinarily good service in uncertain conditions. I could not recommend him more highly.
Terrible Customer Service -- 100 pound refund fee for cancelled flight
Called about my cancelled flight -- claimed they could only rebook with me with Qatar airways -- despite UK legislation entitling me to rebooking with ANY airline -- then informed there would be a 100 pound refund fee??? for administration despite the fact they hadn't done anything at all. Do not book with them
SANDEEP BHATIA BAD CUSTOMER SERVICE
Do you guys really charge customers reimbursement fee in case of a refund? One of your agents SANDEEP BHATIA said the bank charge them the 2.85% fee if they refund amount back to a credit card. It’s really strange coz it does not say the same on google. I have double checked it but you agent still charged me the amount. I paid £619 and £18 were charged as reimbursement fee. Upon confronting him with this, he refused to do anything for me and asked me to call back in the morning and speak to customer service. His tone went rude and he hanged up. That shit customer service.
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