LycaFly Reviews 

Terrible company. My wife was due to fly home from Dubai on the 2nd of March. Obviously her flight was cancelled. Lycafly re scheduled the return flight for Friday the 6th of March. They are now saying that all Emirates flights are cancelled until the 15th of March. They are liars as Emirates flight EK019 is still leaving Dubai on the 6th of March. No empathy at all, most of the customer service team also lack comprehension of the English language!! Avoid at all costs.

Genuinely one of the worst companies I’ve ever booked through. I booked return tickets to Dubai with no way of anticipating that a war would break out. When the situation changed, I had to contact them to arrange a new flight because Emirates couldn’t assist since the booking wasn’t made directly with the airline.

I reached out through their online customer service form and via WhatsApp as my calls weren’t going through, but received no response. In the end, I had to ask my sister in the UK to call on my behalf. The only alternative flight they could offer was five days later, while everyone I was travelling with was rebooked onto a flight two days later.

Because of this, I requested a refund and had to book an entirely new flight directly with Emirates myself. I have since asked for a breakdown of the return flight cost so I can understand the refund I’m entitled to, but they will only tell me the amount via email and refuse to provide a detailed cost breakdown or request it from Emirates.

To make matters worse, the customer service representatives frequently talk over you, are very rude, and show little sympathy for the situation. Situations like this are already extremely distressing for customers, and the lack of understanding and professionalism only makes it worse.

This experience has been extremely frustrating. I will never book through a third party again and will only book directly with airlines in the future.

It was a straightforward booking. It only takes a few minutes to book it.

My experience with Lycafly has been absolutely unacceptable.

They cancelled my flights without any prior notice — no email, no phone call, no explanation. I only discovered the cancellation myself, which left me scrambling and caused significant stress and inconvenience.

Their customer service was equally appalling. It was nearly impossible to get clear answers, and when I finally did speak to someone, they were unhelpful and dismissive. There was no accountability and no effort to resolve the issue properly.

This company is unreliable and unprofessional. I would strongly advise anyone considering booking through them to avoid it at all costs.

Lycafly offered a reasonable price for my chosen destination through Skyscanner. I wanted to be sure they are not some bait and switch scammers as I have not used this travel agent before. I spoke to Rangit who answered all my questions. I felt reassured and booked flight online. I spoke to Rangit afterwards and e-ticket was sent within one hour of booking. Thanks to Rangit and Lycafly team. Fully recommended.

Just book direct
They think Mrs is male and enter wrong onto tickets accepting no responsibility

genuinley a scam,

book a flight, stared emailing me for passport details , card numbers and giving me extra flights just to get my details

complete scam and actually seems fraudulent

Booked my flight on line. Within 2 hours, Ranjit contacted to check I was happy. I had already put the contact phone number of the company on my phone so I knew that it was a genuine call.

Ranjit helped me book a seat for my return flight and added a preference for the outbound flight.

He patiently waited until one of my credit cards was accepted to pay.

He was amazing. Profesional, friendly, thoughtful, considerate- yoi could ask for nothing more.

Also. He said any questions that I had. To email him and he’ll reply within 24 hours.

Brilliant. How reassuring. Thank you Ranjit

Today, Sandeep Bhatia provided excellent assistance with great patience, leaving me as a satisfied customer. He stayed with me until my issue was completely resolved. I am very pleased with his support.

Thanks to hemant who offered us good rates and also was very friendly and helpful.your a star ⭐.

Sandeep Bhatia was very helpful for me today with lots of patience, satisfied the customer! He was there till the end to sort out my query. Very pleased

So at first everything was fine, I booked business class for my flight from Manchester to Phuket through website.

Following the original booking I reached out to try pay to move my flight back.

A lady called sarika sangwan reached out and I was told I could do this for 481 to move to the 5th of Feb, I instantly replied and said let’s go for it to then be told it’s now 572.40 but I could move it to the 4th for 481 so I did that.

Things then got worse when Sarika sangwan offered me 3 selected seats for 155 telling me that I have no seats included and no complementary lounge access, she said for this I would of needed to pay 900 or she could get me 3 seats for 155.

I have since found out this was complete lies and she has charged me for seats that are included in the ticket fare as well as the lounge access which she was trying to get 900 out of me for, I have reached out and they are denying all Knowledge but I would stay clear of this company as there con artists

I was charged twice for my flight and no refund has been given. Company also had to contact me straight after booking to verify my details. All seemed very odd.

This is a big scam team ma parents needed to fly booked ticket paid and they not sent me my ticket till 2 day to go and promised me to refund and asked my bank details with cvc number so I have them account that I don’t use it and again asked me this much have at least 1000£ to qualify for refund. I call them every day and the just cut my line .i have all proof pls do not fall for them still eating for refund

Easy to follow, 3 attempts to input details as it kept starting back to the beginning but once it started playing on my side it was straight forward

Easy to navigate
Prompt responses
Helpful communication
Good value

Great service

Easy to book. Take a couple of minutes.

Very appreciative to Sanjeev as he called me to confirm and emailed me to make sure it was a legitimate booking.