Lycafly offered a reasonable price for my chosen destination through Skyscanner. I wanted to be sure they are not some bait and switch scammers as I have not used this travel agent before. I spoke to... See more
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Booked my flight on line. Within 2 hours, Ranjit contacted to check I was happy. I had already put the contact phone number of the company on my phone so I knew that it was a genuine call.... See more
Sandeep was extremely helpful, professional and polite. He helped me change my booking and reassured me throughout the phone call. He was patient with me as I asked many questions. A very experienced... See more
Today, Sandeep Bhatia provided excellent assistance with great patience, leaving me as a satisfied customer. He stayed with me until my issue was completely resolved. I am very pleased with his suppor... See more
Company details
Information provided by various external sources
Welcome to LycaFly’s TrustPilot page! We appreciate your time and effort to visit here and review us. Positive or Negative, we consider your feedback an opportunity to improve our services and serve your better next time. Part of the renowned, multinational Lyca Group, LycaFly is committed to offer the best flight, hotel and holiday deals for worldwide destinations.
Contact info
Walbrook Building, 195 Marsh Wall, London, E14 9SG, London, United Kingdom
- 02071323232
- cs@lycafly.com
- www.lycafly.com
4.1
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Got a great flight at a great price
Got a great flight at a great price. The process was easy to follow. Well done. Can't wait to fly! I've even recommended you to my daughter!
May 30, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Brought the flight on Skyscanner,
Brought the flight on Skyscanner,
paid by card ,
Confirmed the purchase,
Got my itinerary e mail,
Within 5 minutes got a phone call call from LycaFly
Asked me if I was happy with the itinerary and asked me if I wanted to change eny dates etc,
I said no all good thanks,
Within 5 minutes i got my E Ticket and terms and conditions e mail !
No nonsense travel agent at a great price !
Thank you LycaFly very pleased a great reviews , I would book with them all the time 👌Edward Bennett
May 30, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
I paid for a ticket and i am still…
I paid for a ticket and i am still waiting for the ticket to be issued.
May 30, 2025
Reply from LycaFly
Dear Customer,
We sincerely apologize for the inconvenience caused.
As per our records, we had spoken with the cardholder, who requested a refund for the booking amount. Accordingly, the booking was cancelled, and the amount has been refunded.
If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards,
Customer Service
Lycafly
Lycafly sorted it! 😃
British Airways unfortunately cancelled our return flight, due to operational duties, and I called Lycafly to discuss. It could have been a major headache as we are going on the British Lions Tour and dictated by already booked internal flights. 😬 I spoke to Sandeep, who was absolutely brilliant and he spent several hours sourcing us other flights that fitted out dates and times. Top service and I would highly recommend. Well done, Sandeep and the team Lycafly! 🤗
May 27, 2025
Unprompted review
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Very quick easy booking!!
May 19, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Issue (1) I booked flights to Cuba on…
Issue (1) I booked flights to Cuba on your website despite a 21 hour connecting flight wait from London to Paris and then onto Cuba...This was because the price was excellent! However, only to find after making initial payment that the cost of luggage was not included...On a short flight... Yes! Certainly luggage maybe not needed ... but this is a long haul flight...Everyone requires luggage! This increased the price by almost
52%...There was no information regarding luggage cost either ...
(2) I requested vegetarian food for the flights... but your assistant told me over the phone I would have to contact Air France for the vegetarian food request
Outrageous ! This is not service ..Ive flown counteless times and the request for special was arranged by the company I purchased the ticket through ....Disappointed
May 11, 2025
You can book flight tickets easily and…
You can book flight tickets easily and confidently.
May 13, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Avoid at all costs
I am writing to formally express my disappointment and concern regarding the unacceptable service I received from your customer service team in relation to my wheelchair assistance request.
During my initial call to your service centre, I informed the agent of my need for wheelchair support. I was told that the request would be added once the e-ticket was issued. At no point was I advised that I needed to contact the airline directly. Had I been informed of this policy, I would have reached out to Qatar Airways immediately.
After receiving my ticket, I called again to confirm the wheelchair assistance. The second agent I spoke with was not only dismissive but extremely rude. When I explained the information I had previously been given, and requested to speak with a supervisor or floor manager due to the agent’s tone, he abruptly hung up on me. This is completely unacceptable behaviour, especially within a service-based industry that should prioritise the needs of passengers requiring special assistance.
As someone with limited mobility, I rely on such services to travel safely and with dignity. The behaviour I experienced was not only a failure in customer service, but potentially a breach of legal obligations under the UK Equality Act 2010, which mandates reasonable adjustments for individuals with disabilities. Moreover, it contradicts the principles in the UN Convention on the Rights of Persons with Disabilities, which emphasises equal access and non-discrimination.
Following this experience, I contacted Qatar Airways directly. Their team was understanding, professional, and resolved my concerns promptly — including issues your staff were unwilling even to listen to.
I have attached screenshots related to this matter with this email for your review. I urge you to investigate the conduct of the staff member in question using your call recording system, and to take appropriate action to ensure this does not happen to anyone else — particularly those who require special care.
I would appreciate a written response outlining the outcome of your investigation and the steps you will take to prevent such occurrences in the future.
Highly Disappointed
May 10, 2025
Reply from LycaFly
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about your experience.
Please note that wheelchair assistance must be confirmed directly by the airline, which is why you were advised to contact them. Travel agents cannot guarantee special service requests.
Regarding the date change, the charges quoted were based on the airline’s fare rules. Airlines may offer concessions at their discretion, which can differ from agency-issued fares.
We apologise for the inconvenience caused and appreciate your understanding.
Regards,
CS - Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Great Experience
We booked a ticket through LycaFly with 40kg luggage up and down, but after booking, the details came with 25kg. We contacted LycaFly and got support from Sandeep Bhatia. He was so polite and explained everything clearly. He told that it might be due to technical error and he sorted it out right away. Thanks to Mr. Sandeep Bhatia for the support and thanks to LycaFly team.
May 8, 2025
Unprompted review
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Extremely Rude staff & Suspect procedures
Extremely Rude staff. Customer service hang up on you, talk over you, and offer no help whatsoever. I was muted, insulted and pretty much mocked with sarcasm by the customer service agents. One being named Sanjeet Jaishwal. He will bring LycaFly reputation to its knees if he is not re-trained in customer service and knows how to speak to customers in the correct manner.
Also, the procedure to book with LycaFly is a joke. Before booking, ensure you are ready for having to provide passport photos and photos of your bank card online as they say "its a security risk" if you do not.
**After their below response**
Firstly, you never state what will be required until AFTER booking and spending your money. Two, they lied about refunding my Money the same day. Now costing me my trip and the flights increased in price far too much.
Thirdly, they never state sensitive details to be covered up.
Fourthly, NO OTHER ONLINE TRAVEL AGENCY REQUIRE YOUR PASSPORT OF BANK CARD DETAILS! - you are not the airline, you have NO reason and NO justification to have a copy of MY passport. No wonder you have so many bad reviews, customer service is awful, dodgy and fraudulent procedures to acquire sensitive information of people. You should be shut down and I've contacted the appropriate governing body to look into such unprofessional and dodgy business you are doing.
May 8, 2025
Reply from LycaFly
Dear Customer,
Thank you for your feedback. We're sorry to hear that our verification process caused frustration.
We understand that sharing personal documents can feel inconvenient, but please know that requesting a copy of your passport and the card used (with sensitive details masked) is a standard security measure. This helps us protect our customers from fraudulent bookings, unauthorized card use, and potential identity theft.
Our goal is to ensure that your booking is safe and that no issues arise during your travel. We take data privacy seriously and handle all documents in line with strict security and data protection policies.
We truly appreciate your understanding, and we're here to address any further concerns you may have.
Regards,
CS - Lycafly
sluggish to use
the online registration is not very easy to use. keeps slipping and reporting errors but no error.
postcode address search not working for me.
user account registration not working for me
good to collect payment
May 7, 2025
Reply from LycaFly
Dear Customer,
Greetings from Lycafly.
Thank you for contacting us. Kindly provide more details regarding the registration issue you are experiencing. Based on our records, it appears you have purchased a flight reservation through our services, which does not require any registration with Lycafly.
To view or reconfirm your booking, you can simply visit the airline’s official website and use the Manage Booking option by entering your booking details.
Should you need any further assistance, please feel free to reach out to me directly at mark.jones@lycafly.com.
Best regards,
Mark Jones
Customer Service – Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
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