For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service today from the Lyle and Scott team with emails resolving my inquiry over a parcel I had problems sending it back because I think I’d messed up doing the return details. They... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
This is not my first time of writing a review for Lyle and Scott. And my views haven't changed since. Love the brand and love getting a bargain whilst they have sales. Items wear well and don't disc... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service was exceptional
The customer service was exceptional. My gilet was out of warranty but they still went over and beyond and provided me with a brand new gilet even though I was happy to pay for my garment to be repaired. Micheal was happy to help from start to finish.
Restored my belief in Customer Service companies.
Big thanks to Lyle & Scott.
February 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for taking the time to leave your wonderful 5-star review. We are absolutely delighted to hear that you found our customer service to be exceptional.
Although your gilet was out of warranty, we are so pleased that we were able to provide a positive resolution for you, and that Micheal supported you every step of the way. Going above and beyond for our customers is something we truly strive for, so it is fantastic to know this helped restore your belief in customer service.
We will be sure to pass your kind words on to Micheal and the wider team.
Thank you again for your generous feedback and for your continued support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
So helpful
So helpful
Solved all my problems and then followed up to make sure I was happy
February 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello Stephen,
Thank you very much for taking the time to leave your 5-star review. We are delighted to hear that our team was so helpful, resolved all of your concerns, and followed up to ensure you were completely satisfied.
Providing attentive, thorough, and personable customer service is extremely important to us, so it is wonderful to know that this was reflected in your experience. Your feedback truly means a lot to our team.
Thank you again for your kind words and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Superb service from Lyle & Scot
Superb service from Lyle & Scot, the clothing is second to none!
February 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello Stephen,
Thank you very much for taking the time to leave your 5-star review. We are thrilled to hear that you received superb service and that you feel our clothing is second to none.
Providing high-quality products alongside excellent customer service is extremely important to us, so it is fantastic to know that your experience reflected this. Your kind feedback truly means a lot to our entire team.
Thank you again for your comments and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
fantastic fast and helpful response
fantastic fast and helpful response. order arrived quickly and the clothes were perfect
February 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello Magnus,
Thank you very much for taking the time to leave such a great review. We are delighted to hear that you received a fast and helpful response, and that your order arrived quickly.
It is wonderful to know that the clothes were perfect for you. We always aim to provide a smooth and enjoyable experience from start to finish, so your feedback is truly appreciated.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Reply from Lyle & Scott
Hello!
Thank you very much for taking the time to leave your review. We are delighted to hear that you found our service excellent, quick and reliable.
Providing prompt and dependable support is extremely important to us, so your kind feedback is greatly appreciated by the whole team.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Great customer service
Great customer service, fast response and no problems with my return after an initial failed return.
February 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello Tobias,
Thank you very much for taking the time to leave your review. We are delighted to hear that you received a fast response and that your return was resolved smoothly after the initial issue.
While we are sorry there was a hiccup with the first return attempt, we are pleased that our team was able to put things right for you without any further problems. Providing straightforward and reliable support is very important to us.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Excellent customer service
Parcel was lost in transit at Royal Mail Chester depot. Was issued replacement immediately. Excellent customer service from start to finish. Very impressed especially as companies with good customer service seem to be few and far between these days. Clothes ordered good quality and a good fit. Will be ordering again and recommending to friends/family.
February 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello Gwyn,
Thank you very much for taking the time to leave such a detailed and thoughtful review. We are sorry that your original parcel was lost in transit, but we are pleased that we were able to arrange a replacement for you quickly.
It is fantastic to hear that you found our customer service excellent from start to finish. We truly believe that supportive and responsive service should be the standard, so your comments mean a great deal to us.
We are also delighted that you are happy with the quality and fit of your items. Knowing that you plan to order again and recommend us to your friends and family is the highest compliment we could receive.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Top tier in terms of customer service
Top tier in terms of customer service. No quibble returns and refunds. Always fantastic offers for members exclusive. Definitely recommend
February 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello Mic,
Thank you very much for taking the time to leave such a fantastic review. We are delighted to hear that you consider our customer service to be top tier and that you have had a positive experience with our returns and refund process.
We are also pleased that you are enjoying our exclusive offers. We always aim to provide real value alongside a smooth and straightforward shopping experience.
Thank you again for your recommendation and for your continued support of Lyle and Scott. If you ever need any assistance, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Great quality sweatshirt
Great quality sweatshirt, even better service. Thanks Tracey
February 10, 2026
Unprompted review
Reply from Lyle & Scott
Hello Nick,
Thank you very much for taking the time to leave such a great review. We are delighted to hear that you are pleased with the quality of your sweatshirt and that you received excellent service to match.
Tracey will be especially happy to read your kind words. We will be sure to pass your feedback on to her and the wider team.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Excellent proactive and caring customer service team
Excellent pros
February 10, 2026
Unprompted review
Reply from Lyle & Scott
Hello Brain,
Thank you very much for taking the time to leave such a fantastic review. We are absolutely delighted to hear that you found our customer service team to be proactive and caring.
Providing attentive and supportive service is extremely important to us, so it is wonderful to know that this stood out in your experience. Your kind comments mean a great deal to the whole team.
Thank you again for your support of Lyle and Scott. We truly appreciate it. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Excellent service
Had some initial difficulty with the order but this was handled and resolved quickly by Marcus in a very professional and respectful manner. Thank you.
January 22, 2026
Unprompted review
Reply from Lyle & Scott
Hello Geoff,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and are concerned by what you’ve described. This is certainly not the standard of service we aim to provide, and we understand how upsetting this situation must have been.
We take feedback like this extremely seriously and would like the opportunity to look into what happened and address your concerns properly. We have taken a look into the ticket we have on the system where we can see you have not responded for 6 days, I can see Micheal was asking for images of the Cap you received to get a replacement sent out to you. Our Customer service manager will be in touch today to restore your faith in the brand.
Thank you for bringing this to our attention. We appreciate your honesty and regret that your experience has left you feeling this way.
Kind regards,
Customer Support, Lyle and Scott
Issue with order, promptly resolved.
I had an issue with an order I had placed and so contacted customer services.
Tracey was no end of help in getting matters resolved.
In a modern world where most things are automated, it was most helpful to be dealing with a human being at the other end .
Well done on your fab customer service Lyle and Scott
January 22, 2026
Unprompted review
Reply from Lyle & Scott
Hello Wayne,
Thank you very much for taking the time to leave your review. We are sorry to hear that you experienced an issue with your order, but we are delighted that Tracey was able to help get everything resolved for you.
Providing personal and approachable customer service is extremely important to us, so it is great to hear that speaking with a real person made a positive difference to your experience. We will be sure to pass your kind feedback on to Tracey and the wider team.
Thank you again for your comments and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
I have bought a whole range of Lyle and…
I have bought a whole range of Lyle and Scott’s products and I find them excellent - both in terms of styling and quality.
But what has been outstanding is there customer care.
I misjudged my sizing (my legs aren’t as long as I thought!) and the exchange and reordering was really easy and quick.
I needed to speak to someone in their team a few times (i had bought a few items!) they were easy to reach by phone and charming and super helpful every time.
Brilliant company.
Thanks.
PS I’m just a normal bloke - not an Influencer.😀
February 3, 2026
Unprompted review
Reply from Lyle & Scott
Hello Lewis,
Thank you so much for taking the time to share such a detailed and thoughtful review. We are really pleased to hear that you have been enjoying the style and quality of our products and even more so that our customer care stood out to you.
It is great to know that the exchange process was quick and easy, and that our team were easy to reach, friendly, and helpful when you needed support. We will be sure to pass on your kind words to the team. They will really appreciate it.
Thank you again for your trust in Lyle & Scott. If there is ever anything you need in the future, we are always happy to help.
Kind regards,
Customer Support, Lyle & Scott
I have had considerable difficulty…
I have had considerable difficulty unsubscribing from this site. I hope that it has worked this time.
February 6, 2026
Unprompted review
Reply from Lyle & Scott
Hello David,
Thank you for taking the time to leave your review. We are sorry to hear about the difficulty you have experienced when trying to unsubscribe, and we understand how frustrating this can be.
This is certainly not the experience we want for our customers. If you are still having any issues, we would be more than happy to look into this for you and ensure everything is resolved correctly. Please feel free to contact our customer support team directly so we can assist you further.
Thank you for bringing this to our attention.
Kind regards,
Customer Support, Lyle and Scott
Hurrah!
À superb customer service agent named Micheal went above and beyond to try and help but alas it was not to be and the item was not in stock - still, it was exemplary service - well done!
February 4, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for taking the time to leave such a positive review. While we’re sorry that the item you were looking for was unfortunately not available, we’re delighted to hear that Micheal went above and beyond to try and help you.
Providing exemplary, customer-focused service is extremely important to us, so it’s wonderful to receive your kind feedback and recognition of Micheal’s efforts.
Thank you again for your understanding and for sharing your experience. If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Kind regards,
Customer Support, Lyle & Scott
Very nice attention to the costumer!
Very nice attention to the costumer!
You were very helpfull with the issues and the process was very fast and professional. Thank you very much!
February 3, 2026
Unprompted review
Reply from Lyle & Scott
Hello Marc,
Thank you very much for your 5-star review and for your kind feedback. We’re delighted to hear that you found the service helpful, fast, and professional.
Providing attentive, customer-focused support is extremely important to us, so it’s great to know you were happy with how the issue was handled.
Thank you again for taking the time to share your experience. If you need any further assistance in the future, please do not hesitate to get back in touch.
Kind regards,
Customer Support, Lyle & Scott
Absolutely blown away by the quality of service
I initially ordered a jumper, which was on sale. Paid for it and an email arrived to say it was on its way. However, an email the following day arrived, stating the jumper was out of stock.
I was disappointed, but these things happen.
Them Tracey from L&S contacted me via email, explaining that their IT team were looking into how this could have possibly happened.
To my surprise, Tracey contacted me further to explain the error was theirs, and although the jumper I wanted wasn't in the sale, they'd honour the sale price AND pay for shipping.
A absolute gem of an example of world-class customer service.
February 2, 2026
Unprompted review
Reply from Lyle & Scott
Hello Simon,
Thank you very much for your 5-star review and for taking the time to share your experience. While we’re sorry for the initial disappointment caused by the stock error, we’re delighted to hear that Tracey was able to explain the situation clearly, take ownership of the issue, and ensure it was resolved fairly for you.
Providing transparent, customer-focused support is extremely important to us, so it’s wonderful to know our team was able to turn this around and leave you feeling valued.
Thank you again for your understanding and kind feedback. We’re really pleased you were happy with the outcome, and if you need anything in the future, please do not hesitate to get back in touch.
Kind regards,
Customer Support, Lyle & Scott
The customer service advisor Marcus was…
The customer service advisor Marcus was excellent, he was very prompt replying to messages and very informative.
February 5, 2026
Unprompted review
Reply from Lyle & Scott
Hello Joanne,
Thank you very much for your 5-star review and for sharing your experience. We’re delighted to hear that Marcus was excellent, responding promptly and providing clear, informative support.
Providing fair, transparent, and customer-focused service is extremely important to us, so it’s wonderful to know Marcus delivered this for you.
Thank you again for your kind feedback. We’re really pleased you were happy with the service, and if you need anything in the future, please do not hesitate to get back in touch.
Kind regards,
Customer Support, Lyle & Scott
I'm sorry to post a bad review
I'm sorry to post a bad review, they respond promptly and they're nice.
But they weren't able to solve my issues. They kept insisting my orders were rejected due to my payment provider, but I registered again with a new e-mail and placed an order with the same payment provider and it went well. Luckily for them I like their clothes. 😀
February 1, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave us a review. We’re very sorry for the inconvenience you experienced, this is certainly not the level of service we aim to provide to our customers.
We have raised this issue with our wider team and relevant third parties to better understand how this occurred and to help prevent it from happening again.
We truly appreciate your kind words regarding the team member who handled your ticket. They did everything possible to assist you; however, the cancellation was triggered automatically and unfortunately was outside of our direct control.
We will be reaching out to you again shortly as we would love the opportunity to make things right.
Thank you again for sharing your feedback.
Kind regards,
Customer Support, Lyle & Scott
I ordered a jumper (2sizes) in the…
I ordered a jumper (2sizes) in the sale. There was an error in the coding and they were not actually available at that price. I received a note from Tracey to apologise and when the coding was corrected sent me a code to purchase at the sale price. Fabulous customer service !
February 3, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for your 5-star review and for sharing your experience. We’re delighted to hear that Tracey was able to explain the issue clearly, apologise for the error, and ensure you could still purchase the jumper at the correct sale price.
Providing fair, transparent, and customer-focused support is extremely important to us, so it’s wonderful to know our team was able to turn the situation around for you.
Thank you again for your understanding and kind feedback. We’re really pleased you were happy with the outcome, if you need anything in the future please do not hesitate to get back in touch.
Kind regards,
Customer Support, Lyle & Scott
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.