At every stage I was kept informed in a friendly and helpful manner. This was my first experience of recovering money I was owed and I felt I was looked after very well with helpful advice. Everything... See more
Company replied
Location
Switch locationBritannia Street, Saint Martins House, LS1 2DZ Leeds, England, GB
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See what reviewers are saying
We were involved in an accident in November 2022 when our car was struck from behind at a road junction. We were assured by LV that this would be a straightforward claim against the third party. The l... See more
Company replied
My road traffic incident was over shadowed by me have a stroke two weeks afterwards. This further added to the complexity of my clai, my claim handler Aneesa from the Leeds office kept me updated on a... See more
Company replied
Absolutely diabolical, no help, no customer service, don't reply to messages on portal. Honestly say one of the worst solicitors I've ever had the miss fortune of dealing with. Do yourself a favour an... See more
Company replied
Company details
Written by the company
We have been providing trusted legal services to our clients since 1972. Our innovative approach, unique mix of expertise and tailor-made technology and our approachable and forward-thinking service leads to practical outcomes for our clients. Our core values of communication, commitment, innovation and accessibility underscore everything we do.
Contact info
Britannia Street, Saint Martins House, LS1 2DZ, Leeds, England, United Kingdom
- 0113 368 6161
3.9
Great
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Dreadful service NEVER returned any…
Dreadful service NEVER returned any calls or emails
May 9, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Wendy
We're very sorry to learn that your experience has not been more positive. We cannot identify any incoming emails on your file and we did try to speak with you on a number of occasions, but you were unavailable. If you would prefer to provide us with further information to enable us to investigate matters under our complaints procedure, then please send an email to customercare@lyonsdavidson.co.uk quoting your reference number.
Best wishes
Lyons Davidson
Excellent communication and updates…
Excellent communication and updates from the team
Resolved the claim much earlier than expected
March 31, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Malarselvi
Thank you for taking the time to write a review; your comments are really pleasing to read.
Kind regards
Lyons Davidson
Terrible service
This was a solicitor that was assigned by my insurance company because the other party hadn’t paid
From start to finish they were terrible, put my wife down as the driver when I was actually driving the car
When I rung them up they were so unhelpful and seemed totally unbothered
Correspondence was dreadful and had to ring and ring to get them to get get all the details correct
Settled the claim without my say so
If these were my solicitors I would have fired them
May 5, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Mr Kelly
We're sorry to note how unhappy you are with the service you have received from us. We would like to address the concerns you have raised, so please send an email with your reference number to customercare@lyonsdavidson.co.uk so we can contact you directly.
Kind regards
Lyons Davidson
My car was repaired & returned…yes
My car was repaired & returned 27.05.2022.
Lyons Davidson/LV approached me on 13.01.2023
Since "the big event" of 1986, Insurance companies lost my respect as an honourable operators.
(above "recent experience" offers no "BLACK MARK" description).
January 13, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Stephen
We're sorry you have felt it necessary to leave us one star. Our records show that we were instructed by your insurer to recover their outlay following your road traffic accident in April 2022. We contacted you in January to find out if you had any losses you wished to recover and you informed us that you did not wish to be involved. We have not contacted you since and have informed your insurer of your position.
Kind regards
Lyons Davidson
Reply from Lyons Davidson Solicitors - Leeds
Dear Philip
We're sorry you have had to write a negative review due to what seems to be an issue regarding communication on our part. Your insurer has confirmed that you were not required to pay an excess as they had waived this, and therefore the repair garage should not have charged you an excess. Your insurer has confirmed that they will contact the garage in question to resolve this with them directly and your insurer should then be in touch with you.
Kind regards
Lyons Davidson
I am a Senior Citizen and was upset to…
I am a Senior Citizen and was upset to think we were being held responsible for an accident that was our fault and information required by you on line that we didn’t understand but having spoken to a lady in your office it was sorted. It is good to know from this text message that it appears it has been successfully completed. It was a worry not knowing.
February 12, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Sheila
Thank you for your feedback on the service you received from us. We're sorry to learn that we could have been clearer in our communications with you, although we're pleased to note that the lady you spoke with was able to sort matters out for you.
Kind regards
Lyons Davidson
Incompetence and laziness
I was asked to give all information 11 months after the incident. All of this information including names and numbers etc was already in their possession including my name and details. They continued to pester despite this cause anger and stress, all due to their incompetence and laziness. Strangely enough the case was dealt with and concluded without my input
March 8, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Gary
We're very sorry to learn of your dissatisfaction with our handling of this claim. We were instructed by your insurer to recover their outlay in March 2023 and we sought your authority to commence court proceedings soon after (as is usual in outlay recovery claims). However, the claim settled without the need for court action and you were informed of this on 28 April.
Best wishes
Lyons Davidson
Woefully poor service
Woefully poor service which failed in a number ways all of which have been reported back in detail to my insurers who instructed them on my behalf. I am a retired solicitor and if this was my firm I would be embarrassed.
May 5, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Stephen
We're very sorry to learn that the service you have received has not met your expectations. We are keen to investigate your concerns and would appreciate it if you could send an email to customercare@lyonsdavidson.co.uk with your reference or respond to Trustpilot's request for further details so we can identify your file and contact you directly.
Kind regards
Lyons Davidson
Kept me informed.
Kept me informed of what was happening. Used secure web site for messages. Did answer the phone quickly if I rang. Was happy to answer my questions.
April 17, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Martin
Thank you for your comments on the service you received, we really appreciate your feedback.
Kind regards
Lyons Davidson
Excellent service
Excellent service and always kept up to date with any new aspects of the case. Questions answered promptly and informatively.
December 24, 2022
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Jo
We're pleased to note that you were kept updated and that your questions were always responded to promptly.
Kind regards
Lyons Davidson
A pretty poor experience
A pretty poor experience. Slow response for communication and they just do not listen to my phone calls or read the emails correctly. Total lack of support and very unprofessional.
January 11, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Robert
Thank you for providing your comments on the service you've received from us. We will look into matters and contact you directly in relation to your concerns.
Kind regards
Lyons Davidson
Kept me informed all the way though the…
Kept me informed all the way though the claims process.
February 13, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Jeff
Thank you for 5 star review.
Kind regards
Lyons Davidson
Great service
Priya Patel (Leeds) was working on my behalf. she was excellent throughout, keeping me informed and up to date with any news/changes. Many thanks again to Priya
April 12, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Stephen
Thank you for your kind comments regarding the service provided by Priya; we're pleased she was able to support you with your legal claim.
Best wishes
Lyons Davidson
Dreadful communication, might have prejudiced claim.
These solicitors were instructed by my insurance company to recover the ‘total loss’ of my car. The court documents that they sent out were incorrect and I sent them details of the hire car details and notified them of a personal injury claim that was ongoing with a different solicitor. They failed to acknowledge this information or advise on the inclusion of the hire car claim. The next correspondence I received was that the claim has been settled, though no mention of anything that they were (allegedly) trying to recover for - as they put it - the inconvenience’ I’d been out through. I’d had that this wasn’t a priority for me at all, though they told me that they would seek this discretionary award.
To date, I have no idea if they have prejudiced either the claim for the hire car costs or my personal injury claim. I wouldn’t trust them to act for me even for the most straight forward of matters. There are plenty of other firms out there with much better client communication / care.
March 1, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear KB
Thank you for providing your detailed comments, albeit we are very sorry to learn how disappointed you are with the service provided. We will ensure that the matter is reviewed by our Customer Services team and you will be contacted directly as soon as possible.
Best wishes
Lyons Davidson
very little contact between them and…
very little contact between them and myself occasional email asking me to use a portal which I could never use for Nico in touch with a person looking after my claim my decision to accept 50-50 left it with him and ask him if he would let me know. Yeah I am if this would be accepted nothing for weeks. Sorry not very good customer relation would like to be kept in the loop better accident happened in July 2002. I started hearing about this months later and finally got a letter of completion in March 23
July 22, 2022
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Mick
We're sorry that your experience has not been more positive. We would like to look into the issues you have raised and to that end would be grateful if you could send an email to customercare@lyonsdavidson.co.uk so we can contact you directly. Please ensure you include your claim reference number in any correspondence.
Kind regards
Lyons Davidson
Good communication
Good communication, I was kept fully informed throughout the process.
November 11, 2022
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Wendy
We're pleased you felt fully informed and we're pleased we were able to assist with your legal claim.
Kind regards
Lyons Davidson
Excellent service kept me updated all…
Excellent service kept me updated all the time and very efficient
March 30, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Jennie
Thank you for your comments on the service you received; we really appreciate it.
Kind regards
Lyons Davidson
My experience was slightly under…
My experience was slightly under adequate.
This incident happened over a year ago ,only now I have just been reimbursed with my excess
I am sure Lyon’s Davidson Solicitors are a very competent company
What happened with my predicament
The case handler had to take leave.
It was quite some time before another handler took the case on Rebbecca was very good
April 1, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Stephen
Thank you for taking the time to provide constructive feedback on the service you received. We're pleased to note that Rebecca was able to turn matters around and bring the case to a positive conclusion.
Best wishes
Lyons Davidson
great service and no problems case…
great service and no problems case complete and received the correct result
March 21, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Clive
Thank you for your review. We're pleased you're happy with the result and with the service provided to you.
Kind regards
Lyons Davidson
I was very impressed with the service I…
I was very impressed with the service I recieved my money was recovered within two weeks. Quick efficient service, would use again.
January 28, 2023
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Amanda
We're delighted that you're happy with the service you received and that you would use us again - we'd be happy to assist if we're ever needed.
Best wishes
Lyons Davidson
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