At every stage I was kept informed in a friendly and helpful manner. This was my first experience of recovering money I was owed and I felt I was looked after very well with helpful advice. Everything... See more
Company replied
Location
Switch locationBritannia Street, Saint Martins House, LS1 2DZ Leeds, England, GB
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See what reviewers are saying
We were involved in an accident in November 2022 when our car was struck from behind at a road junction. We were assured by LV that this would be a straightforward claim against the third party. The l... See more
Company replied
My road traffic incident was over shadowed by me have a stroke two weeks afterwards. This further added to the complexity of my clai, my claim handler Aneesa from the Leeds office kept me updated on a... See more
Company replied
Absolutely diabolical, no help, no customer service, don't reply to messages on portal. Honestly say one of the worst solicitors I've ever had the miss fortune of dealing with. Do yourself a favour an... See more
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Company details
Written by the company
We have been providing trusted legal services to our clients since 1972. Our innovative approach, unique mix of expertise and tailor-made technology and our approachable and forward-thinking service leads to practical outcomes for our clients. Our core values of communication, commitment, innovation and accessibility underscore everything we do.
Contact info
Britannia Street, Saint Martins House, LS1 2DZ, Leeds, England, United Kingdom
- 0113 368 6161
3.9
Great
113 reviews
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Replied to 100% of negative reviews
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Stay away from this lazy team!!!
I sent the document around 12/01/2022. After almost two months, calling them, a lady said that the claim is in progress and soon someone will send me an e-mail with details. NOTHING!!! Two weeks after I called them again but this time was funny. A man spoke with me in a whisper, visibly irritated that my phone call are wake up his kids, told me they need more document. The document I asked to send in January but they said NO. In two months my claim was not sent to the insurer. In 16/03/2022 I sent all documents was requested, to Arshad J. , the whisper man and still nothing. I think they are not working for us, is working for insurers. They do not have any intension to solve our claims. Only to delay and after this to be rejected. I think the insurers pay them good money in a legal way, to save them money. I seen this before in another country. Shame on you, Lyons Davidson!
April 17, 2022
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Hi Cristian,
Thanks for your review.
We are sorry to hear of your frustrations and disappointment with the service you have received. We are keen to look into this further and put things right for you. Could you please email customercare@lyonsdavidson.co.uk with your name and client reference number so we can take a look at this situation.
Look forward to hearing from you.
Kind Regards,
Lyons Davidson
Genevieve was brilliant!
Genevieve was brilliant, calm and professional at all times! Prompt replies, always, and listened to all my concerns. She managed my expectations very well and explained the process. She found the perfect Barrister who believed in me, just as she did and everything worked out exactly as it should. 2 years of wrangling and my case it now closed! I would highly recommend Lyons Davidson Solicitors, based on my excellent experience with Genevieve. THANK YOU, Genevieve, beyond measure.
April 12, 2022
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Jenny,
Thank you so much for your kind words and for taking time to share your experience with us. We are delighted you are satisfied with your outcome and that Genevieve was able to assist you with your case.
Best Wishes,
Lyons Davidson
Aimee's Exemplary Performance
Aimee's performance was exemplary. Prompt responses to all messages and queries. Clear explanation of all issues and reasons for her decisions. Extremely kind and supportive on the phone. I couldn't have asked for better treatment in connection with an extremely distressing matter.
March 25, 2022
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Edith
Thank you for taking the time to provide feedback on the service you received. We’re delighted that Aimee was able to support and assist you throughout what we appreciate would have been a very difficult time.
Best wishes for the future
Lyons Davidson
beware ongoing ,still ongoing ,several…
beware ongoing ,still ongoing ,several case handlers,dont return calls very disappointing
March 23, 2022
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Russ
We're sorry that you have not had a more positive experience with us, such that you have felt the need to write a review in these terms. Your claim has in fact concluded and our records show that you have received your damages in full. A letter clarifying this has been sent to you today.
Regards
Lyons Davidson
Tracey Leathley
Tracey Leathley was very efficient but also kind at a very difficult time for me. The time and effort she put into my case was outstanding. I would recommend her to anyone especially with a sensitive case such as mine. I just want to thank her for everything she has done for me.
March 15, 2022
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Helen
Thank you for leaving a review and for your kind words regarding Tracey (which we will pass on to her). We're pleased that Tracey was able to help you during what we appreciate must have been a very difficult time.
We’re grateful for your recommendation and would like to wish you all the best for the future.
Regards
Lyons Davidson
A good service
I found the service I had to be very good.
Good quick communication.
Good unbiased advice when needed.
Unfortunately due mainly to the covid situation during my case, some of the information I gave to "LV ins" didn't get passed on to my solicitor. (not her fault)
That's the only negative.
But definitely worth 4 stars + .
March 8, 2022
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Stephen
Thank you very much for leaving a review and we're pleased to learn you're happy with the service and advice you received from us.
Best wishes for the future,
Lyons Davidson
Zahira
Zahira, was very helpful and made me feel completely at ease
February 18, 2022
Unprompted review
Reply from Lyons Davidson Solicitors - Leeds
Dear Alan,
Thank you for taking the time to leave a review, we really appreciate your feedback. We're delighted to hear that you're pleased with the service you received and will pass on your comments to those who assisted you.
Best wishes
Lyons Davidson
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