Macbrook Gas LTD Reviews 

254
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers frequently praise the staff for their professionalism, politeness, and efficiency, often going above and beyond to ensure satisfaction. Many highlight excellent service, noting swift, detailed installations that leave properties clean and tidy, with clear explanations provided throughout the process. However, some customers noted challenges with communication, reporting difficulties in reaching the right person or receiving replies to calls and emails. Conversely, a small portion of people felt there were issues with after-sales service, including delays in completing remedial work, installations not functioning as expected, and missed appointments.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, efficiency,... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the helpfulness and... See more

Customer communications

People report ambiguous experiences with contact, with some customers expressing confidence in contacting the... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial conversations were great and the work that was carried out could not be faulted at all. Through the ECO4 scheme we had solar panels, heat pump, radiators and new pipe work fitted. This was a... See more

Company replied

Rated 4 out of 5 stars

Harry & Neil did a great job working tirelessly to get the job done although we were expecting them the day before. Neat and tidy pipework, all mess cleared up, came back the next morning to che... See more

Company replied

Rated 5 out of 5 stars

We had air source pump,solar panels and radiators fitted by the macbrook team. The 2 guys Sam and Tom did a first class job , they were polite, considerate, and professional. Everywhere was left cl... See more

Company replied

Rated 5 out of 5 stars

I am writing this review at 21:05 on a Monday night. The engineer has just left the house, he could have called it a day three hours ago but I asked him to be extra careful when drilling for electrica... See more

Company replied


Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Heating Contractor
  4. Insulation Contractor
  5. Plumber
  6. Solar Energy Company

Written by the company

Macbrook Gas Ltd is a UK-based heating and insulation contractor, delivering domestic energy-efficiency improvements across both traditional and low-carbon technologies. We work on private and funded projects, supporting homeowners to improve comfort, safety, and overall energy performance. All applicable insulation and retrofit works are delivered in line with PAS 2035, with appropriate assessment, design, and quality assurance processes in place. Our heating and gas works are carried out by Gas Safe registered engineers, and where renewable heating systems such as air source heat pumps & Solar PV are installed, these are completed and commissioned in accordance with MCS standards. Our engineers and technical teams are trained to diagnose and resolve issues efficiently, whether through site attendance or remote support where systems allow. While not all matters require a return visit, every concern is assessed and responded to appropriately. Customer feedback is actively monitored by management and plays a key role in driving continuous improvement across our business. We use reviews to identify lessons learned, refine our processes, and raise service standards. Macbrook Gas Ltd remains committed to delivering safe, compliant heating and insulation installations and to continually improving the service we provide to our customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

254 reviews

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No recent history of asking for reviews

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4.3

All reviews

(254)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Great job!

From the initial point of contact with Macbrook there was great communication and no enquiry seemed to be too much trouble.
The installers were personable and easy to have around, working with efficiency and consideration.
Everyone who worked on our installation was polite and conscientious and did a first rate job, thank you.

July 24, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you Jan much appreciated

Rated 5 out of 5 stars

Boiler installation

Cannot praise this company enough. From start to finish the service has been impeccable. Office staff fantastic. All the guys that came to the property were efficient, polite and friendly. Respected my property. Very professional. Very tidy and all rubbish removed.
Highly recommend Macbrook.

September 4, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you very much for taking the time to leave this review I will be sure to pass this on to the team!

Rated 5 out of 5 stars

Great Service

Professional work done to a High Standard, Finished in a Day and a Half, and Cleaned as they went along.
We were pleased with the finished Results.

June 18, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Rated 5 out of 5 stars

Faultless throughout.

Everything from start to finish was faultless.
The work was carried out quickly and efficiently.
All of the workers that came to the house were very friendly and polite and extremely considerate in all areas.
Everything was kept clear and tidy at all times and even all the rubbish was taken away. Excellent

August 5, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you very much for taking the time to leave this review I will be sure to pass this on to the team!

Rated 5 out of 5 stars

Excellent service from Macbrook Gas…

Excellent service from Macbrook Gas from start to finish installing solar panels and air source heating in our home! Particular mention to Simon who went above and beyond to offer advice and spend time explaining everything in detail following the installation.

August 28, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Rated 5 out of 5 stars

Polite, helpful, efficient and thorough service throughout.

From start to finish of the process of fitting solar panels and heat pump to replace our oil fired boiler through the ECO4 Flex scheme I have no complaints about Macbrook Gas.
All staff were polite and helpful throughout and nothing seemed to be too much trouble.
I could raise a couple of minor quibbles and only give 4 stars but in all honesty the same issues would probably have arisen whoever did the work.
I wouldn't hesitate to use Macbrook Gas again and will almost certainly do so for annual servicing of the heat pump and possible additional work with the solar system.

June 14, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Rated 5 out of 5 stars

Very happy customer xx

We have just had EC04 heating fitted in our bungalow all free. The whole process was just amazing from start to finish. Solar panels simply the best free electric and a cheaper rate too. All plumbers electricians scaffolding solar panel team and the guys who came to take all the rubbish away were all excellent polite and tidy. No faults at all. They explained how every thing worked a few times as a lot to take in. All this was done in 3 days amazing. I can’t thank them enough brilliant people. The people in the office were brilliant people too any questions solved straight away. Thank you to all of you. xx

May 28, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Rated 5 out of 5 stars

Teamwork wins the day

Teamwork was the name of the day all teams plumbers electricians solar panel fitters all worked well together.
Place was clean and tidy at the end of the day especially so on the last day.All teams made sure we were happy with what was happening. On the last day everything was explained to us and left numbers to contact if we got in a muddle after they left . Kain and Danny were the last to leave and really went the extra mile to make sure we were happy

May 28, 2024
Unprompted review
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Reply from Macbrook Gas LTD

thank you so much

Rated 5 out of 5 stars

Very professional from start to finish

Very professional from start to finish. The team that fitted the central heating system were polite, professional but also able to have a laugh. Tidied up after themselves. Would recommend to anyone.

May 28, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Rated 5 out of 5 stars

Very professional company

Very professional company, helpful personnel and the workmen performed the works very well, very little mess made and hopefully we will see a reduction in our heating bills next winter, thanks.

April 29, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you very much for taking the time to leave this review we really appreciate it!

Rated 5 out of 5 stars

What a great company

From start to finish they was brilliant From arranging the grant to installation of full centre heating the lads doing the work we're fantastic moving and putting everything back on time both days

May 16, 2024
Unprompted review
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Reply from Macbrook Gas LTD

thank you very much for taking the time to leave this review i will be sure to pass this on!

Rated 5 out of 5 stars

Excellent service

Excellent service, arrived on time worked hard and efficiently, very neat installation of boiler, and all necessary pipe work, no mess at all, everything explained how to work thermostat etc. all waste removed😊

May 8, 2024
Unprompted review
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Reply from Macbrook Gas LTD

thank you very much for taking the time to leave this review i will be sure to pass this on!

Rated 5 out of 5 stars

Five stars well earned..!

Macbrook surveyed my house and told me I was entitled to Loft insulation and solar panels under a government grant scheme (combined with my local council). Once the grant was confirmed a date was booked for each of the two installations, (one day for each), the scaffolders arrived on the day before and the work was completed within the day allocated each time. The tradesmen (installation staff?) were totally respectful and polite, the completed job was neat and tidy, if there were choices to make during the installations I was consulted on each occasion (cable routing and meter positioning etc.). Both installations were completed with little fuss and minimal inconvenience, rubbish and packaging was cleared up and removed by them at the time leaving my house neat and tidy. A Macbrook van turned up the following day to check that everything was ok and that there was nothing to clear up. On the two occasions I needed to speak with the office staff they were nothing but helpful and polite, throughout the whole experience I find nothing on which to fault the company or their tradesmen, some of the tradesmen were contractors from other companies but this report covers them as well. Five stars well earned..!

May 9, 2024
Unprompted review
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Reply from Macbrook Gas LTD

thank you very much for taking the time to leave this review i will be sure to pass this on!

Rated 1 out of 5 stars

Awful company

Awful company. I had to chase them loads. They didn't attend appointments when they said they would. They lied and told us we could get a our loft insulation replaced with them and then said we couldn't. AVOID!!

May 21, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you for taking the time to leave this review, after checking our records I can see that you have been offered a grant but refused only specifying certain elements of the grant which is against the rules of this scheme, we did look at a different scheme to try and accommodate this for you but as per email this wasn’t within the funding available to us.
I hope this has cleared this up for you and our future customers.

Rated 1 out of 5 stars

Macbrook gas Ltd also trade as ABS ECO…

Macbrook gas Ltd also trade as ABS ECO LTD. 6 months and still not completed left with no heating or hot water over the weekends, vandalised my home ripped out any metal they could leaving holes in the walls boiler flue not sealed, cowboys and rude.

May 13, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Good evening
Thank you for taking the time to leave this review I can confirm that Macbrook gas LTD does not trade as ABS ECO LTD. If you could call our office to discuss that would be great

Rated 5 out of 5 stars

Eco 4 Funding Installation MacBrook Gas

Macbrook gas LTD did the Install after I received the Grant for the ECO 4 Flex Route.
The team were professional , friendly , and very helpful.
Their communication was excellent throughout the process.
I had a heat pump installed , solar panels , radiators and wall insulation and plastering done.
They did a great job.
Even after they left the job and I had queries , the friendly receptionists were always on hand to pass the queries on, which were always resolved very quickly.
I highly recommend Mac brook gas.

April 7, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you so much for taking the time to leave this genuine review

Rated 5 out of 5 stars

Had an air source heat pump installed…

Had an air source heat pump installed from Cameron and his team! Great bunch of guys, worked so hard, very professional and a pleasure to have in our home!!!

April 3, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you so much for leaving this review I will be sure to pass on your comments

Rated 5 out of 5 stars

Macbrook Gas are a very professional…

Macbrook Gas are a very professional company I had a boiler and heating controls fitted, the job was everything that I expected, the fitters were polite and extremely efficient.

March 1, 2024
Unprompted review
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Reply from Macbrook Gas LTD

Thank you so much for leaving this review I will be sure to pass on your comments

Rated 5 out of 5 stars

Really happy!!

Just a quick note to say thanks to all the MacBrook Gas staff for the boiler replacement today. All done and set up in one day and everywhere in the house left tidy. Really happy!!!

March 28, 2024
Unprompted review

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