Macbrook Gas LTD Reviews 

254
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers frequently praise the staff for their professionalism, politeness, and efficiency, often going above and beyond to ensure satisfaction. Many highlight excellent service, noting swift, detailed installations that leave properties clean and tidy, with clear explanations provided throughout the process. However, some customers noted challenges with communication, reporting difficulties in reaching the right person or receiving replies to calls and emails. Conversely, a small portion of people felt there were issues with after-sales service, including delays in completing remedial work, installations not functioning as expected, and missed appointments.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, efficiency,... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the helpfulness and... See more

Customer communications

People report ambiguous experiences with contact, with some customers expressing confidence in contacting the... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial conversations were great and the work that was carried out could not be faulted at all. Through the ECO4 scheme we had solar panels, heat pump, radiators and new pipe work fitted. This was a... See more

Company replied

Rated 4 out of 5 stars

Harry & Neil did a great job working tirelessly to get the job done although we were expecting them the day before. Neat and tidy pipework, all mess cleared up, came back the next morning to che... See more

Company replied

Rated 5 out of 5 stars

We had air source pump,solar panels and radiators fitted by the macbrook team. The 2 guys Sam and Tom did a first class job , they were polite, considerate, and professional. Everywhere was left cl... See more

Company replied

Rated 5 out of 5 stars

I am writing this review at 21:05 on a Monday night. The engineer has just left the house, he could have called it a day three hours ago but I asked him to be extra careful when drilling for electrica... See more

Company replied


Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Heating Contractor
  4. Insulation Contractor
  5. Plumber
  6. Solar Energy Company

Written by the company

Macbrook Gas Ltd is a UK-based heating and insulation contractor, delivering domestic energy-efficiency improvements across both traditional and low-carbon technologies. We work on private and funded projects, supporting homeowners to improve comfort, safety, and overall energy performance. All applicable insulation and retrofit works are delivered in line with PAS 2035, with appropriate assessment, design, and quality assurance processes in place. Our heating and gas works are carried out by Gas Safe registered engineers, and where renewable heating systems such as air source heat pumps & Solar PV are installed, these are completed and commissioned in accordance with MCS standards. Our engineers and technical teams are trained to diagnose and resolve issues efficiently, whether through site attendance or remote support where systems allow. While not all matters require a return visit, every concern is assessed and responded to appropriately. Customer feedback is actively monitored by management and plays a key role in driving continuous improvement across our business. We use reviews to identify lessons learned, refine our processes, and raise service standards. Macbrook Gas Ltd remains committed to delivering safe, compliant heating and insulation installations and to continually improving the service we provide to our customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(254)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cameron and his team have just…

Cameron Wilkes and his team have just installed air source at my property. Extremely friendly, clearly competent and very good at what they do. Cannot fault, would definitely recommend them. Thank you.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent help at a crucial time.

I was very sceptical initially that I was eligible for energy upgrades to my house effectively at no charge to myself but I did some research and it looked legitimate so I went ahead with the install.

I am very grateful as the upgraded insulation was installed promptly by the MacBrook installers and I am already seeing the benefits. The house is already warmer and more comfortable and I'm using less energy at a time when the bills were becoming a worry.

I'm really gateful to the MacBrook Gas team who very great to deal with throughout the process.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional throughout

Great company to deal with from the initial survey to finished installation couldn’t have been easier. Great customer service with the office staff keeping me updated throughout the process. Would definitely recommend.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and stress free.

The engineer arrived promptly and quickly diagnosed the issue with my central heating system.
He carried out the work and explained what had gone wrong. He then refilled the system, checked that all radiators were working efficiently, advised on best temperature to set the boiler.
Everything was left spick and span. Overall a stress free
experience.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

I’m very happy with the work that we…

I’m very happy with the work that we have had done last week, I had some old horrible looking storage heaters in my house which have now been replaced with air source heat pump , nice modern radiators, hot water tank and solar panels . I was a bit concerned at the start to what I was getting myself into but now all the work has been done, working well and saving money . To top this off it’s not cost my nothing ! The workers were very efficient , different trades in and out - work was all complete within a week brilliant ! I would highly recommend This company to anyone , but don’t leave the biscuits out when the plumbers are there because u won’t have any left !

March 18, 2024
Unprompted review
Macbrook Gas LTD logo

Reply from Macbrook Gas LTD

thank you for taking the time to leave a review much appreciated

Rated 5 out of 5 stars

Great company

James and matt installed our air source unit. They were both extremely respectful and the job was completed to an outstanding level. The pipe work was exceptional, and during the install rather than leaving us with no heating they went and collected electric heaters and brought them back so we would not be left without heating any evening throughout the install. in my eyes, this is going above and beyond for the customer and we couldn’t be happier with the level of professionalism carried out from the whole company.

January 16, 2024
Unprompted review
Macbrook Gas LTD logo

Reply from Macbrook Gas LTD

thank you for taking the time to leave a review much appreciated

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
We had a gas central heating system installed and the service provide was amazing. Brian and Adam were very well mannered and got the job done to an amazing standard within the time frame given. We had a few technical difficulties with the set up once the system was installed however after my phone call with Caroline in the office I had an engineer with me within the hour and the technical difficulty was corrected and have had no problems since.
Fantastic efficiency and brilliant customer service all round.
Thank you again to the team at Macbrook gas.

March 4, 2024
Unprompted review
Macbrook Gas LTD logo

Reply from Macbrook Gas LTD

thank you for taking the time to leave a review much appreciated

Rated 5 out of 5 stars

Excellent teams, clean install

Recently had a new heating system installed and the team at Macbrook were excellent! The process from start to finish was great and the team really helped to inform me about the new system as I had not heard much about heat pumps previously. The install was completed as planned and the lads were tidy and were really helpful in explaining how to use the system and set up all the timings for me. Couldn’t recommend them enough!

March 4, 2024
Unprompted review
Macbrook Gas LTD logo

Reply from Macbrook Gas LTD

thank you for taking the time to leave a review much appreciated

Rated 5 out of 5 stars

Had Macbrook in to fit our heat pump…

Had Macbrook in to fit our heat pump and solar along with internal wall insulation All I can say is wow job was completed quickly , and to a high standard .Workers were very polite and cleaned up after them . I would recommend them.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Very trustworthy company and we’re excellent from start to finish. Simon the surveyor explained everything thoroughly and put our minds at ease. The installation teams for the air source heat pump and the solar team were super friendly and did a superb job. Couldn’t be happier with a very professional company. Highly recommend

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Cameron and team have been fitting our…

Cameron and team have been fitting our heating system this week and I can not thank them enough! The team work together like a well oiled machine each knowing what the other is doing and in what order. Our home being made from chalk and flint is not the easiest property to work in as I know from previous projects, yet nothing was to much for these guys. Cameron himself walked me around the property to explain where everything would be going making sure we were happy and again after making sure I understood everything and was happy. Went into great detail about the system itself and exactly how to work it to its best potential making sure we get the most out of it. Extremely impressed with Cameron and the teams work!

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Simply Awesome

We have recently had a heat pump fitted by Chris and the team, Danny, Richard and others (sorry, can't remember everyone's names) but they were all fantastic. Polite, professional and extremely hard working. The install took 4 days, it wasn't straight forward owing to our property but the quality of work was outstanding. At the end of every day they ensured their work area was spotless. Upon completion I was shown the system, how it worked and how to operate the necessary controls. I can't praise the team enough. Thank you all.

February 15, 2024
Unprompted review
Macbrook Gas LTD logo

Reply from Macbrook Gas LTD

thank you for taking the time to write this review ill be sure to pass this on to the team!

Rated 5 out of 5 stars

I had a replacement boiler installed to…

I had a replacement boiler installed to an Ideal Logic C30. It’s only been 2 weeks since it was fitted but my home feels a lot warmer than previously.
It was installed within one day and very happy with the service.

January 30, 2024
Unprompted review
Macbrook Gas LTD logo

Reply from Macbrook Gas LTD

thank you for taking the time to write this review ill be sure to pass this on to the team!

Rated 5 out of 5 stars

About 3 months ago we had the heat…

About 3 months ago we had the heat source pump installed, we were on oil, when asked how we have got on I must say, we are very pleased with this company from the fitting which the crew were very good clearing up after them selves, to servicing. It’s not as hot as oil but after you get used to it it is very good takes a little longer to get up to temperature we are both over 78 so use the temperature up to 21/22 off at night, yesterday it cost £5 21p for all our needs, ie heating, cooking, water heating, and that’s February looking fawards to June, just give them a ring and get the facts, there’s money to save? And you’re all green, that’s a green tick to them.

December 5, 2023
Unprompted review
Macbrook Gas LTD logo

Reply from Macbrook Gas LTD

Good Afternoon,
thank you very much for leaving such a detailed and positive review.
from Everyone at MBG!

Rated 5 out of 5 stars

Air Source Heat Pump Installation

I would like to say how pleased I am with Sam, Cameron and Ben who finished installing my new air source heat pump, today. They are all very knowledgeable, efficient, polite and clean up after themselves. Once the job was complete, Sam went through my new heating system with me, answering any questions I had. I have no hesitation in recommending Sam, Cameron or Ben.

February 9, 2024
Unprompted review
Macbrook Gas LTD logo

Reply from Macbrook Gas LTD

good Afternoon
thank you very much for taking the time to write the above review it is very much appreciated

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look