McDonald’s Reviews 2,685

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 330 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, often finding them to be of poor quality, such as flavorless chicken nuggets, watery hot chocolate, or burgers with very little meat. Customers also frequently reported issues with the service, including rude staff, long wait times, and incorrect orders, with some even receiving cold food or food that raised concerns about its quality. However, some customers also noted positive experiences, praising specific staff members for being polite, helpful, and providing fast service. A few other people also felt that the food, when correct and hot, could be enjoyable, and appreciated the efforts of a good team.

What people talk about most

Product

Reviewers highlight negative aspects of product quality and consistency. Many consumers report issues such as... See more

Service

People report negative experiences with service. Many consumers express dissatisfaction with slow service,... See more

Quality

Users describe negative interactions with quality. Many consumers report issues with food being cold, mushy,... See more

Staff

Clients share negative opinions on staff. Many reviewers report rude and unprofessional behavior from staff,... See more

Order

Reviewers express significant dissatisfaction with their orders. Many customers report issues such as... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been to Cleethorpes seafront Macdonalds and was very disappointed every other time it has been clean and tidy i could nt even say it was full. The floor was absolute tip tables were messy and the mes... See more

Rated 2 out of 5 stars

I don’t eat at McDonald’s that often when I do the food is not gormet but okay… what I hate and find unreasonable is when they take my money promising a vanilla milkshake but deliver a flavour - be it... See more

Rated 1 out of 5 stars

I bought a hot chocolate drink from McDonald’s at Riverside Retail Park, Chelmsford branch. It was made of water rather than with milk and was disgusting. I don’t know if this branch is taking short c... See more

Rated 1 out of 5 stars

You guys should bring back the southwest salads because that was the only good thing on the menu. Your burgers are nasty skinny barely any meat It's more bread than anything. If I wanted a burger that... See more


1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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Rated 1 out of 5 stars

I ordered a delivery this morning

I ordered a delivery this morning. I ordered some pancakes and sausage with syrup. I got 3 pancakes. I ordered a breakfast flat bread which came with several black long hairs sandwiched between the cheese and bacon. I made a complaint to just eat and they basically told me to stick it! I explained that I have blonde hair and gray hair- I don’t have black long hair! And what was I supposed to do with 3 dry pancakes? The response I received was rude and hateful The order was not expensive but the point is that it was not fit for human consumption. They must be very dirty and not using the correct PPE- including head coverings to stop their dirty hair and hands touching the food. I WILL NEVER EVER ORDER FROM JUST EAT AGAIN

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Very Slow Service

Very Slow Service, This is not Expected From MCdonalds @tirupati Branch very disappointed....waiting for a long time.....very disappointed.....

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Dirty toilets all too often

Dartford Kent .. just so manky in the ladies toilet .. always is and the area we sat in had not been cleaned up from previous customer .. so disappointing.. I hate doing this .. lovely staff but management needs to step up with the hygiene … not going back until I know it’s been sorted .. i have complained before .. was always a great place but gone right down hill .. To have to sit in someone else’s mess is not acceptable when it’s not been acknowledged and dealt with ..service great .. food usually good but cleaning is very lapse a few times when we’ve been there ..

May 1, 2026
Unprompted review
Rated 3 out of 5 stars

It tasted like McDonald’s

It tasted like McDonald’s
I got scared because there was a table in my burger
When I took a bite, 4/67 teeth fell out, very sad.
😢😢 My mom is kinda homeless, I live with my dad I wanna help her out too.
The best part was free water!
It tasted salty, and it was thick and murky.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Food poisoning

I ate 10 Big Mac 5 large fry’s out of all the times I’ve been here and I’ve been fine but this time I got food poisoning

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered on the McDonald’s app to save…

I ordered on the McDonald’s app to save time for click and collect when I arrive bed to pick my order up I was told the store was closed this as at around 17.00 I told the staff member I had paid over 10 pound for the order the reply was that they couldn’t do anything
I can’t believe they can take money for an order I haven’t received and no apology orvnfo about a refund
I will not be using McDonald’s again I am very disappointed please aware this could be you next time out of pocket and not knowing my when you are going to get a refund!!!!!
Customer service dreadful too

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

I found a alot of hair in my dim nuggs…

I found a alot of hair in my dim nuggs and it took almost 30minutes to make a mc chicken with coke and the coke was half ice half half coke I think they were mad because I left a one dollar tip and then I took it up to get a new one because the coke was half full but I got yelled at and arrested then had to pay a fine of $2500 and I am not coming back to mc Donalds for this reason

March 3, 2026
Unprompted review
Rated 2 out of 5 stars

Been to Cleethorpes seafront…

Been to Cleethorpes seafront Macdonalds and was very disappointed every other time it has been clean and tidy i could nt even say it was full. The floor was absolute tip tables were messy and the mess on front from paper cups and chip containers and carboard packaging. Usually staff are hot on cleaning Manager sort it out.

April 15, 2026
Unprompted review
Rated 2 out of 5 stars

Terrible morning music!!!

Just thought I'd come into Mac Donald's for some breakfast at Newbury Park, Ilford. I wish I had got take away. The music was horiffic, inane pop music, and very loud. In the mornings why can't they play something gentle? We don't come in for a disco. It was fairly empty. I wonder if more older people would come in if it was a more gentle atmosphere in the morning? Maybe some light classical music, or even elevator music!

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Well. What a disaster. I ordered 1 chicken spicy sandwich and 2 xtra sized big mac ( the ones with 4 patties) one of which was part of a meal. The 12 digit code part had been torn off the receipt so couldn't go in the official site. BOTH burgers had no burgers in them. Just lettuce and mayo. Half the coke had spilled out into the bag. £27 in total for a chicken burger, half a cup of coke which was mainly ice, cold fries and some bread and a bit of salad. Called the store immediately but wouldn't give a refund. I understand this is because it was through just eat but just asked to have my order made properly. Even offered to bring it back and wait myself but was told no. This is diabolical.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic staff at western Favell

Went to McDonald’s Western Favell in Northampton with 2 young grandchildren. Both were given activity sheets as soon as we sat down by the floor walker. I ordered on the app but there was an issue at checkout. The manager and the member of staff he called over to resolve it could not have been more helpful and the floor walker also brought a table marker over without being asked too. A fantastic team and a lovely meal.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

Absolute garbage one i orderd a happy meal and i got a flippin brekfest pancake brekfast burger and i orderda cheeseburger and on to of that it felt like i was eating plado and it looked like ruber and ontop of all that no toy

April 10, 2026
Unprompted review

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