Macquarie Reviews 

Macquarie Bank's treatment has been utterly unacceptable. They have withheld my funds without justification and closed my account with no clear explanation. This has caused significant financial disruption, and their customer service has been completely unhelpful in resolving the matter.

Macquarie bank (& its lawyers) treats its customers as fools

1. On 12/1/2026 Macquarie bank locked my internet banking after I tried to transfer money from my account to my account of another bank .

2. Macquarie bank has no physical branch. After locking my internet banking, I can't use my money in the accounts with it.

3. After locking my internet banking, without informing me it did not act on my autopay instructions causing me stress to explain to the payees the reason they could not receive payment.

4. After complaining through several staff of the bank, the complaint manager Cornelia asked me to talk to their fraud team.

5. I did not act on her instructions because there was no fraud in this case and if I did I might be fooled around.

6. After unsuccessful attempts to get my internet banking unlocked, on 16 April 2026 I issued an originating application in the Supreme Court seeking reliefs. I served the documents on Macquarie bank by post. According to the tracking record of the Post Office, the documents were delivered to Macquarie bank in the morning of 17 April 2026.

7. At the hearing on 24 April 2026, Macquarie bank's lawyers from HWLE Lawyers told McLeod J that they got the papers on 23 April 2026.

8. McLeod J ordered:
(i) By 4:00pm on 15 May 2026, the Respondent is to file and serve on the Applicant any affidavit material, any application for strike out and an outline of submissions which the Respondent intends to rely on in relation to the Originating Application filed on 16 April 2026.

(ii) By 4:00pm on 22 May 2026, the Applicant is to file and serve on the Respondent any affidavit material and an outline of submissions which the Applicant intends to rely on in relation to the Originating Application.

(iii) The matter be listed for a directions hearing on Monday 25 May 2026 at 10:00 am for 45 minutes.

(iv) Costs reserved

9. When McLeod J made the order, at my request he asked the lady Counsel acting for the bank whether she could send the documents to me by email as well as by post. The lady Counsel promised to do that

10. On 15 May 2026 (the last day for the bank to act on the order (i) of McLead J's order) the lawyer of HWLE Lawyers sent me an email after 5:00pm informing me that they had taken out an application to strike out my Originating Application.

11. The email sent to me on 15 May 2026 did not contain all the documents filed in Court. Instead of sending the whole affidavits they sent only the front page (covering sheets which show the number of pages of its contents). The whole bundle consists of more than 270 pages.

12. In view of the time of sending the email was after 5:00pm on that day (Friday), HWLE Lawyers might not have sent those documents by post to me on that day. The time for me to respond is by 4:00pm on 22 May 2026.

13. Any reasonable person can see what games HWLE Lawyers are playing. They played their game paying no attention to the order made by McLeod J's order in that they failed to serve the documents on me by 4:00pm on 15 May 2026.

14. I shall continue to post the development of this case.

Terrible experience. Macquarie locked my account when I tried to send $500 to my wife overseas
After 8 days still not letting me access my funds.
Totally unjustified.
They say Security to silence you as if that’s reason to do anything to you that they want
Bad people , bad company , good to avoid.

Have tried to phone my case manager for my late father’s estate but no one has bothered to call me back.
We even travelled into the city branch to try & speak to someone only to find that the office in Adelaide is locked up.
Very frustrating when you’re trying to finalise estate and no one at MacQuarie wants to speak to you.
My advice is don’t go near them.

Nothing specific went wrong but I do find getting to speak to some a human being is a real (but surmountable) challenge. To be fair, this is endemic across Australian business. Useless apps and even more useless Chat functions that mindlessly repeat the same questions and strenuously avoid answering the 'client's' queries. This would not drive me away but the time has come. After decades of using Macquarie Bank for a small commercial business, I note the executives' stellar salaries in today's press and find it simply grotesque. $102,000 for the CEO every working day. Really, how can one accept this as a decent and moral reward for one working person.

Macquarie Bank is the worst bank my family has ever dealt with, no customer service, don't get back to you via email or phone calls, staff have no idea, online only, which make it so hard for verifying identification, we all will use Westpac from now on, the app is much better and easier to then Macquarie Bank, Macquarie Bank is a joke.

Without doubt the worst bank in 57 years I have had a mortgage with , foreign call centres when you eventually get off their AI answering service .
As allways broken bad English
I have been passed between 5 different “ people “ over a period of 3 days to enquire about a message they sent saying I owed them money which I did not .
3 days has passed and still they are passing me to more “ advisors “ it’s obviously a game they play .
As soon as this dispute is settled I’m dropping Macquarie Bank , without doubt the most average bank in Australia .
Do not trust them with anything ,

Absolute scumbags! Tip toeing around any general enquiries. Only when you drain your accounts will they respond.

Putrid! Report to be submitted to relevant ombudsman.

Macquarie used to be a good bank. Now they have zero customer support. I'm going back to one of the major banks as bad as they are..l

I tried to open a business account with Macquarie Bank where my husband & I already have a mortgage account with. I finally connected to them after two internal transfers and 35 minutes wait. I called them when my application stated that I could not be verified. I pointed out I was already an existing customer, surely I am already known to them. They did not care.

I have decided to withdraw my application.

My advice is that it is not worth the hassle trying to open an internet banking account with Macquarie Bank when you can walk into any high street bank to do the same thing.

Considering how bad the customer service is I feel it might be by design.

Debit Cards dont provide expected functionality.
Macquarie block legitimate internal transactions, then refuses to do anything about it when asked to fix the situation.

They also refuse to pass on rate decreases on home loans.

Said to be writing this review as to date I have been really happy with Macquarie, although I have needed an issue that needed resolving. However, I have just had a really customer service experience via their helpline. I am unable to access my online banking or app across multiple devices and customer service is unable to help. The person I spoke to was happy to say good-bye to me on the phone with no advise or resolution or suggestion of next steps to ever access my banking again. I'm in shock.

I received some goods from a company in China. The goods were faulty. I used to debit card from Macquarie. I disputed the amount and Macquarie decided to refund me the amount as a gesture of Goodwill it was over $700. I consider that outstanding customer service they trusted me.

Locked out of my account and they refused to reopen my account accusing me of section 4 fraud or some other pathetic excuse, stupid paranoid bank. Hope they go bankrupt. I Will never recommend thier bs business to anyone. This fake bank are most definitely not Australian.

They closed my account stole $1000 wouldn't give me a reason as to why it was closed and won't give my money back

Not sure how these guys have a license in this country. No customer service. You cannot speak with anyone at all! They wouldnt care if you left the bank. Just awful. Please avoid this lender at all costs

Customer service is non existent. Worst financial services company I think I've ever had the displeasure of working with.

After everything I went through the pressure, the lies, the constant calls I can’t believe that company is still running. They thrive by targeting people. I had to walk away and found something better. #ECHOMINES is in a different class entirely. They truly are the best.

Don't bank with them. I open the saving account yesterday, no problem transferring the money in, but after I transfer $10 to my ubank account, they lock my account. Calling them won't unlock your account, they send me a link to do id verification. After the verification done, still won't unlock your account. Good luck getting to customer service, still waiting for them to call back

Just been notified my account will be closed. Another Bank de-banking crypto investors.