Macquarie Reviews 

Macquarie bank has no customer service what so ever you cannot speak to anyone on the phone its all done by online chat even if you ask to speak to someone nope they have a 13 number that puts you straight back to there online chat . When they are sending you emails wanting to discuss something but sending you to there app
When your discussing large amounts of money how about some decent customer service and a phone call
No customer service at all
GO ELSEWHERE

Horrible company. Closed my account for no reason whats so ever with their crappy AI system and discriminated against my disabilities then when made a complaint against them with the AFCA they tried to gaslight me

My experience of the Macquarie Bank , Sydney from October to the end of December 2026 was the most horrendous and stressful experience of my life and that of my wife’s life.
The total incompetence of their system is embarrassing , if this is the future of electronic banking we should all give up living now.
We rolled over our Super with the bank to a Self Managed Super Fund Account , I thought it would take 5 days as all could be done electronically within the bank no one else involved . It took 70 days 114 phone calls and 240 hours waiting on the phone to talking to 37 different staff members in total and that is not the worst.
In all that time,effort and stress we didn’t receive one phone call back from the bank to apologise to us like real people .
We both nearly had nerve breakdowns at the end. This new way of banking is a disgrace to the Australian Banking Institution .
Heavens forbid if they all use it and we have a Cashless Society. I would strongly recommend to all Australian’s to flee to Africa and live in a mud hut and be happy.

Customer service gone down hill in past couple of years. Hard to speak to real people and not available during the weekend. Chat support is a joke. Unsure if my credit card replacement is on the way, over one week waiting.

Horrible banking experience!

Locked out 5 times in 5 days. Need to call and speak to a human to unlock, which also takes 30 minutes each time:

(02) 8550-5666

Last time, I needed to send my ID documents to:
idcheck.macquarie.com.au

I have been waiting 2x days for my account to be unlocked, and it's STILL unlocked.

Practically useless as a Bank.

Go to UPBANK or CBA. They never lock your accounts like this!

B𞥐ffen ~Púrlş delivered me when I thought I was Lost my $326k all back The Outcome Exceeded my expectations.

ABSOLUTE WORST customer service. Macquarie has created a model where customer service is extinct. Just pray you don't have a banking issue because if you do, Macquarie bank does not care at all. Their agents are disinterested and lacking in knowledge of banking practices. The ungodly hold times are horrendous, and don't even try having a conversation on their app where you have to reread the entire conversation before responding because it's taken 10 minutes for the agent to respond and you've forgotten what you wrote prior to that. The app chat takes an entire day to get through. ABSOLUTELY THE WORST.

If I could give a rating lower than 1 star - I would do so.
Today has so far been the day from hell!
I've been a customer of Mac Bank for nearly 8 years with numerous Home Loan & Off Set accounts. They have been very easy to deal with, always answered phone calls in a timely manner, even contacted us about changing certains aspects of our loan over to cheaper loans - GREAT SERVICE!
However, today (Tues 27th Jan) has so far been a nightmare....went to the Picton CBA ATM to withdraw cash to pay a bill (like I have done for the last 8 years) - no access to my funds. Tried ringing the bank - no luck - ON HOLD FOR A VERY LONG TIME - In total over 1 hour between 4 different attempts to get a resolution.
Rang 3 different numbers - same story - ON HOLD.

No help via their so called chat which makes you wait forever to get a response,and no one to help via phone , after hunting internet to get a phone number. Service is laughable

Completely unacceptable level of service. They block you from your account randomly for no good reason occasionally, then say you need to call them. No one answers your call. Locked out of account for hours or even days. They also wont do much for you as a business customer. Just no interest. About as bad as it gets really.

Couldn't get past their authenticator app to view my account and needed to transfer some money. Called their 8550 number which is touted to be 24/7 to provide their clients with all round support. Called on Saturday, Sunday and Monday, about five times, longest I could wait was 8minutes, no recording, no list update. Complained on their website 3 times in the last 72 hours. Their website states the fastest way to get help is to go online for their 'chat' line. BUT I can't sign in because I cant get past their authenticator. So no online help, no phone help and I need access to my account. DREADFUL!

On 9/1/26 after trying to transfer $467.50 from my transaction account to a locksmith company my internet banking was locked

In spite of contacting them and being identified 5 times (which included telling them the code sent to my mobile and taking photo of my passport and a selfie) they still did not unlock my internet banking. The unlocking was finally done on 12/1/26 after answering their irrelevant questions

Then I transferred money to the locksmith successfully

Believing the suspension was a security measure, I continue to use that bank.

After that I took steps to open a fixed deposit account. After transferring money, the app said the application was pending. I called and was told the result of the application would be known after 24 to 72 hours. I asked to cancel that application and was confirmed by the complaint manager Comalia that no money would be deducted from my account

However, I was informed by the app that money had been deducted but the application was still pending

Out of money in my account after the said deduction I tried to transfer money to my NAB account. Macquarie bank locked my internet banking again.

I talked to Ben on the phone who after consulting his team leader told me the team leader would give me a phone call that afternoon.

I talked to Ravi around 17:12. He said the team leader was busy and could not give me a call. I asked him after making promise (Ben made that promise on behalf of Macquarie bank), it failed to keep that promise, how can I or other customers trust Macquarie bank. Then he said he would get the team leader to call me.

About 5 minutes later Anastasia called. I asked her;
1. The complaint manager promised to cancel my application to open the fixed deposit account and assured me that no money would be deducted from my account why my account was deducted

2. Why my transfer of money from my account to my account in another bank was declined and my internet banking blocked? She could not answer my questions

I asked her to unlock my internet banking but she said she could not do it. It is still locked.

Avoid them like the plague. If you can manage to get someone on the phone (from ANY department), you deserve a medal.
Request a return call via email, no one will call you.
Lodge a complaint, no one will call you.
Sit on hold for 30 mins, request a call back and the person who calls you isn’t trained so they transfer you (transferred FIVE times today) and you have to wait another lifetime in hope of getting through.

Don’t bother.

The situation is that I STILL do not have access to my account.
Yesterday I tried to transfer money to a legitimate NAB bank account (identity checked by Macquarie Bank) to pay for a legitimate bill I incurred. The bank stopped that payment and blocked access to my account. I spent over an hour waiting and listening to a patronizing individual asking me to explain why I wanted to access MY money. I have a hearing problem which made his inarticulate questions difficult for me to understand but they concerned why I wanted the money (not any of Macquarie Bank's business, its my money) plus did I know about scams and was the bill real and how did I incur it etc ad nauseum. Eventually he conceded that I was entitled to move the money and I asked him to make the payment he had stopped. He refused saying my account would be available in 5 minutes and hung up. The account is still not available.
I have no access to the funds I need for bills etc. I have contacted the Bank many times including this morning. I have had no response
Update 10th January: I have escalated this by lodging a complaint with AFCA (Banking complaints). They have given Macquarie 21 days to conferr with me to see if a compromise can be reached for me to access (or not access?) my money. So according to the banking ombudsman I need to negotiate access to my money? What did the Royal Commission into Banking achieve with this new body when Banks still have all the power? It is no longer my money but belongs to the bank who can give or deny access?

If they could get a minus that is what I would give them. Dreadful delays trying to communicate by phone or chat, poor to no email response,get transfered from one incompetent team member to another with long waits, different team member gives untruthful information each time. Worst is they can hang onto your money transfers and not give it to you whilst not taking any notice to your email responses regarding a transfer. I have closed my account and am still waiting for my money. Thankfully I have a better bank as my main bank. I dont recommend this Bank to anyone . For 1 week they have kept me wondering what they are up to with my money ..they withheld ...

Macquire Bank is a low-quality and genuine hoax. According to the documents, each month they charged me 1300$ and recorded 350. This is a real scam. I do regret to join Macquire Bank for Home loan. Please never waste your time and money with Macquire bank.

I have been a customer for approx 30 years, and just tried to change my phone number, I am an overseas customer. I was spoken over a number of times, treated with contempt and advised that they may (or may not) accept my change. Extraordinary. It sounds like they will make things as difficult as possible.

Waited over an hour after getting a call back and redirected only to be redirected again and told there would be no wait time. Still on hold with the exasperating music driving me to distraction.

I asked for feedback on a job application where I was rejected and they simply did not respond to this reasonable request for information.

Absolutely hopeless. Clunky, unreliable and amature. Support is terrible with ongoing issues. This is the Temu version of a bank.
What a sh*t show........