Macs Adventure Reviews 

203
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers consistently praise the well-organized holidays, noting the seamless planning and execution of trips. Many highlight the excellent accommodations, efficient luggage transfers, and helpful, friendly staff who provide valuable local tips. The company's app is frequently commended for its ease of use, clear maps, and comprehensive information, making self-guided tours enjoyable and stress-free. However, some customers also noted specific issues with trip organization, such as misinformation about accommodation types or transport schedules. A few people experienced problems with the app, reporting glitches where it stopped recording progress or failed to work entirely on certain days. Additionally, some reviewers were dissatisfied with particular cycling routes, finding them to be on busy roads rather than scenic off-road paths, or felt that certain trips were poorly organized with a perceived lack of local knowledge.

What people talk about most

Holidays

Users describe positive interactions with holidays, often highlighting them as wonderful and seamless... See more

Location

Customers had positive experiences with location, frequently praising the beautiful scenery and well-chosen... See more

Service

Reviewers mention positive feedback about service, highlighting that everything was well-organized and went... See more

Application

Customers consistently note positive experiences with the app, praising its ease of navigation and... See more

Staff

Reviewers highlight positive aspects of staff, often describing hosts and local people as friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Accommodation excellent with friendly welcome. Food at the two Michelin hotels, included in the holiday, also excellent. Taxis to the start of the walks very efficient, with the drivers giving good ti... See more

Company replied

Rated 4 out of 5 stars

The Macs staff were great. Our original walk had to be cancelled due to flooding but we were offered a perfect alternative in the Sierra Aracena and were also able to amend that to suit us better.... See more

Company replied

Rated 4 out of 5 stars

We completed the Hadrian’s Wall Path from Wallsend to Bowness-on-Solway to Wallsend over 9 nights. The route was well organised, and our daily stages between 15–26 km were manageable with... See more

Rated 5 out of 5 stars

Easy to book including the add ons we wanted. Each pick up arrived on time, our luggage was in the hotel room on arrival and all hotel bookings were managed for us. The route app was excellent and all... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Macs Adventure arrange active holidays for independently minded people interested in the world around them. We aim to transform people's travel through transformative active experiences. We want to change the way people travel, and to enable our travellers to enjoy rich and adventurous experiences. We listen obsessively to our customers to focus on developing walking, cycling, and active adventures which offer the freedom to travel at your own pace, confident that your holiday has been meticulously planned by a company with years of experience.


Contact info

4.1

Great

TrustScore 4 out of 5

203 reviews

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Replied to 85% of negative reviews

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4.1

All reviews

(203)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Walking the Cotswolds Way

Well, we had too much rain, but that is nature not Macs. The accommodations were great, comfortable with wonderful hosts. We did 10 days of walking and very appropriate for us in our 70's. The distances between the overnight stays was quite perfect, the longest being 24km.
We found in a few places signage could have been better or added to verifying we were on the right path. But overall it was very well done. The booklet and mapping online was very helpful as was the instructions for the walk and accommodations. We enjoyed the spectacular views, but would have enjoyed more if the weather was drier. We would like to thank Macs for the work putting our trip together. It will be a trip we will never forget.

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use downloadable maps

The downloadable maps showing my route on the Fife Coastal Path were super easy to use. I’m not very techy so if I’m saying that then they really must be user friendly!
The places I stayed at were all unique and very good with wonderful breakfasts.

August 17, 2023
Unprompted review
Rated 2 out of 5 stars

Three days of great cycling - rest of trip was below average

Macs adventure are a booking agent for this trip, which they reminded me was the case when I phoned for assistance. App was good, the trip is very good, lots of very polluted country side on two days, the other three days were amazing; bike hire company in Italy were okay, only after I said if they didn't fix the bike i would discontinue the trip did they send someone - and they were there within the hour; this is after several follows up and two days of riding a broken bike. Hotel accommodation was basic and quite depressing, often with limited wifi, not centrally located which created additional expense e.g., one so remote it cost an additional 50 EUR in taxis.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Spectacular walking, great organisation

This is a spectacular region of Germany, with wonderful (if sometimes demandingly undulating) walking trails, dramatic landscapes and excellent public transport linking centres. Macs' organisation was as always faultless.

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Salve Viatores

Had a great few days walking the best parts of Hadrian's wall path. Everything was well organized. Accommodations were excellent. Distances were easy to cover, the app worked great. Also, taxi services for transfers that were used were prompt. Everything ran smoothly. All in all very enjoyable.

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

Walking the West Highland Way

We only decided to walk the West Highland Way at short notice in September 2023, a popular time, and so were delighted to be offered a cancellation by Macs Adventure for a self-guided 8-day trip. Although you never actually get to see any of Macs Adventure staff, their communication was so good that you never felt out of touch. The whole trip went off well, particularly as it corresponded with a spell of fine weather, with excellent accommodation, guide book and an app which gave you all the information you needed about the trip. They also offer back-up in the event of a problem which, happily, we didn't need. I can't honestly say I'd heard of this company before but their name resonated with other travellers we met and I'd have no reservation in recommending them.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Memorable Experience

This was our first experience with Mac's Adventure, and it will likely not be our last. We had very smooth hotel checkins, quality of hotels, and baggage handling. The Mac's app is a must-have for when signs are difficult to discern. We did the fastest walk - and it's doable but challenging. I agree with others that the hikes might be longer than reported, but that does not subtract from experience.

Highly recommend taking the Pilgrim's Way barefoot rather than the Causeway to Holy Island. Also recommend a side trip to Dryburgh Abbey on the first day. I have no doubt that the lack of rain made this a much more pleasant experience.

I'd be particularly mindful of finding the right paths coming out of Melrose and Wooler, as that's where I went astray.

Mac's made it easy. Thanks so much!

September 4, 2023
Unprompted review
Rated 3 out of 5 stars

Ok but mistakes made

First of all I have to say our Macadventure holiday was brilliant. But that’s mainly due to where we were in Italy, not because of Macadventures.

We found the first night our hotel wasn’t booked, although a room was found in a nearby hotel.

Out of four hotels we used, one was great, one ok but two very poor. And we always got the worst rooms in the hotel.

Our prearranged taxi service was ok but a few mistakes made.

The holiday cost over twice the price you would pay in arranging yourself.

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Verona to Lake Garda cycle tour

This was our second adventure with Macs, our first being the Danube boat/bike tour last year. We enjoyed it so much, we booked a self-guided bike trip from Verona and finishing at Lake Garda.
The three hotels which we used were very nice and we could not fault them. There was a small issue, in that the Verona hotel did not have adequate bike storage space, after they made alterations to the hotel earlier this year. We ended up storing them overnight in a downstairs storeroom, accessed by a tiny lift. I had to take the bikes down one at a time, stood vertically. The hotel staff were oblivious of any arrangements, so I had to get in touch with Macs to resolve the situation. That said, it was a fantastic hotel and worth the bit of hassle. It looks like they've stopped using this particular hotel, which is situated in the courtyard of Juliet's balcony, but I'd strongly recommend that they continue to use it and find a solution to the bike storage. (Store them at another nearby location perhaps?)
Delivery and collection of the bikes went smoothly, as were the luggage transfers.
You could probably find cheaper alternatives if you fish around, but I know that the accommodations which they arrange will be of a very good standard. Maybe book early, so you get their usual hotels? If you book later, you may end up being put into their second-choice hotels.

August 1, 2023
Unprompted review
Rated 1 out of 5 stars

The “adventure” is you’re on your own

What a terrible experience on the Camino de Santiago. Our room was not available on our first night. Our transfer never arrived on our day to get to the cathedral. The map distances were completely wrong. We were stranded and reached out to macs and they never responded. They are awful

September 11, 2023
Unprompted review
Rated 2 out of 5 stars

Poor value for money

Third time with Macs but we won't be going again. We feel we were charged a fairly steep price, and got virtually nothing for it. We literally got a £10 book telling us the route. They organised the luggage transfer - but that's not particularly difficult. And the accommodation was not up to the standard we expected given we paid so much. I mean, sometimes it was a small annex room with barely enough space for a bed. Or a pokey room at the very top of a hotel. And it was too often so far from the route that - after a long days walking - we then were faced with another couple of miles to get the accommodation PLUS then a walk back to town to eat etc. So... not very impressed this time and will go elsewhere next time sadly.

June 19, 2023
Unprompted review
Rated 2 out of 5 stars

Does Not Inspire Confidence

Cumbersome antiquated online registration programs, which failed repeatedly. Customer service rep began conversation with how I could make it easier for him in the future if I knew a certain acct number, after reporting that for the nth time I could not log in, nor did each new registration work. Unacceptable in the day and age of easy launchpad, dashboard, etc digital platforms. If their digital systems don't work, how helpful can they be when you have a problem on a trek? Spend some money on an up-to-date smooth functioning onboarding system. I will gladly update this when they prove they are able on the ground. Yikes.

February 28, 2023
Unprompted review
Macs Adventure logo

Reply from Macs Adventure

Hi Lisa, sorry to hear yu've had any bother in getting your account set up. I can see that there has been some confusion over which of your email addresses you prefer to use for your login and your waiver form and we're sorry for any confusion or undue concern this has caused. I've asked our team to get in touch with you and your sister ahead of your departure to ensure you have everything you need to hand for the adventure ahead! I'm sure it's going to be one to remember!

Rated 2 out of 5 stars

Very disappointed with Macs adventure

Very disappointed with Macs adventure. From experience (Catalan Pyrenees), they seem to just be a front for local companies. There is minimal support given to getting to the holiday itself, eg local transport from airport to hotel (in the end I had to book a taxi through Macs just as a precaution - which I cancelled as I didn't need and, despite no cost to Macs, they have refused to refund me) and there is clearly no relationship, and minimal communication, with the local company. On reflection I should have done a bit more homework and booked directly with a local company, and this is what I will do next time.

June 4, 2023
Unprompted review
Macs Adventure logo

Reply from Macs Adventure

I'm really sorry to hear this Mark. Steve and the team in Catalonia are really more like an extension of our own team. We have a long-standing and very close relationship with them, with our full leadership team having visited them in person this Spring! We work with them on the ground to ensure that while you are in a foreign country, you have contact in the correct time zone should you need any assistance in the local language that can assist in any situation. I will look into your refund request and will contact you directly to hopefully resolve for you! I hope that you had an amazing time in the Pyrenees regardless!

Rated 5 out of 5 stars

We are currently at the end of our 6…

We are currently at the end of our 6 day Scotland castle tour and it has absolutely been incredible. The accommodations have been very comfortable and accommodating save the stay in Dornie. Even there the scenery was magnificent and the owners were extremely pleasant and accommodating. We added 3 days in Edinburgh at the front of our trip. An amazing city. We also added an extra day in St. Andrews at the end of our trip. This has been a very memorable 40 year anniversary for my wife and I. Certainly when we look to plan another trip we will look to Mac Adventures. Mac Adventures WELL DONE AND THANK YOU!

July 23, 2023
Unprompted review
Rated 3 out of 5 stars

Very cookie cutter

Very cookie cutter - no specific trail info and agent knew nothing about trail (e.g., how to get to inn from trail or parts to skip to avoid excessive road walking). Never received info pack/luggage tag. Inns were nice. Transfer on time but had to share even after I paid solo supplement. Bag only delayed once. Would use another service next time.

May 4, 2023
Unprompted review
Macs Adventure logo

Reply from Macs Adventure

Thank you for sending in your review. I'm really surprised to read your account as it is far from the experience we are proud to provide here at Macs. I would love the opportunity to look into this more for you and ensure it is resolved (both for yourself and for future walkers on your route!) We'd be happy to look into these points for you. Please get in touch at hello@macsadventure.com, and we'll look into the specifics on your booking and how we can make this better. Thanks again

Rated 1 out of 5 stars

We went with Macs Adventure to walk a…

We went with Macs Adventure to walk a section of the Wicklow Way. We’ve walked in the UK with other similar companies. We were disappointed with our trip with Macs.
1. We were a late booker, but they did not send the info pack to arrive before we left. We lacked critical information on the trip. On return home we found the pack and posted it back. After some emailing, they finally refunded the cost of the maps, guide etc.
2. We wanted to have a shorter first day. Macs were inflexible and said we needed to stick to the set itinerary. They could have suggested cutting the first two miles along a road and the taxi dropping us slightly further along the road.
3. One of our accommodations was a room only. No fresh milk to make tea on arrival. No breakfast. Macs agreed to a reduction, initially £8 each but this would not cover a full cooked breakfast. Finally they increased the amount refunded.
4. Another night we learnt we’d originally been booked to stay in the inn with a nice bar area etc, but the booking was moved by Macs to the cheaper B&B over the road with a tiny bedroom, no other common room, the shower had damp problems, not as fun as being in the inn. I presume Macs did this to save money.
5. Their map on the app didn’t show the obvious walkers’ route to take near Glendalough.
6. Overall, there was a lack of care to what makes a great walking trip. Fantastic scenery but I can’t recommend Macs Adventures.

March 27, 2023
Unprompted review
Macs Adventure logo

Reply from Macs Adventure

Thank you Rosalind for taking the time to leave your review and for letting us know about your experience. We love the Wicklow Way and my colleague Mathilda has just recently returned from walking it with beautiful pictures and wonderful stories of her Irish adventure! I'm just so sorry to hear that your experience was so different. I can see that our team have been in touch to arrange the refunds for the information pack which arrived late and also for the breakfast that was not provided. I'm sorry that these aspects took the shine off of your adventure. We have operated along this famous route for nearly 10 years so we know it well and it sounds as so things went wrong on your trip when they simply should not have. I know our team have looked into this for you and have since updated our procedures on sending out documentation to those who book at short notice. All of the trip documentation is available on our app too as we would never have anyone walking a route without what they need to get from A to B safely. I hope you continue to find more adventures and if you would consider booking with us again I know you will experience the real "Macs Way" of travelling - we'd love the opportunity to welcome you back again in the future! Either way, thank you for booking with us this time and for taking the time to let us know about your trip.

Rated 5 out of 5 stars

Fantastic first experience with Macs

Fantastic first experience with Macs! Our accommodations were great. Transport of our luggage was without incident. We were a bit leery about booking with Macs, but could not be happier with how our travels worked out!

April 27, 2023
Unprompted review
Rated 2 out of 5 stars

Awful

Erin I have emailed you again on the email address sent
So far totally appalling .. booked a trip to do the Santiago walk , paid the deposit and have heard nothing more despite numerous emails, flights are booked but it seems Mac’s adventures is more life Mac’s nightmares .. would re consider before using this company seems to operate purely online and quite frankly like most things it doesn’t operate at all .. customer service is Zero

March 23, 2023
Unprompted review
Macs Adventure logo

Reply from Macs Adventure

Hello and thank you for taking the time to let us know about your experience. This is absolutely not in line with the service we are proud to provide and we will have this rectified for you. Can I please ask you to contact me at hello@macsadventure.com and I will look into this for you and get this resolved as soon as possible for you. The Camino is one of our most popular routes that we have operated for well over a decade and I have been lucky enough to experience it first-hand so can assure you that once this issue has been resolved that you will have a wonderful adventure! Speak to you soon, Erin (Customer Experience Manager)

Thank you for subsequently contacting me about this - I understand that your fully confirmed adventure details are now safely with you and I hope that you are both looking forward to this wonderful adventure! Please don't hesitate to get in touch if you need anything further before, during or after your trip! - Erin

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