Great experience with the family, old and young. Loads of different attractions, fun and not too long - great day out, though some of the extras are pricey but still worth the day out
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Totally enjoyed our visit to Madame Tussudes. Went with my grown up children and grandkids for a family day out. Hadn't been there in years there was something for everyone. Totally enjoyed... See more
Company replied
When we were planning our trip to London I was very excited to be able to go to Tussauds. I was so disappointed. Very loud, lots of flashing lights and so crowded you could barely move, let alone see... See more
Don't waste your money. You'll queue for ages, get ripped off on the price of a ticket and be hustled through a one way system and out on the streets within 30 minutes. Easily one of the worst tourist... See more
Company replied
Company details
Written by the company
Step into the spotlight at Madame Tussauds™ London and get up close and personal with more than 250 lifelike wax figures.
Contact info
Marylebone Road, NW1 5LR, London, United Kingdom
- www.madametussauds.com
3.2
Average
110 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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Disappointing and over priced
We recently visited Madame Tussaud on Saturday 11.02.23 and we were rather disappointed.
We got some fast track tickets but our slot was at 10:15 am and there was hardly anyone there. It would have been nice to have been notified that spending extra at that time wasn’t necessary.
When booking online, it felt like we had to book the 4D Marvel experience as an extra experience which wasn’t included in the standard ticket option. This was not the case, as everyone could go in and no tickets were checked. So don’t be fooled! They are after every extra they can get!
The 4D Marvel experience is bad. It has a poor storyline, 3D effects that are hardly exciting and some annoying regular kicks into the back of the seats.
Both me and my husband left a review on the Madame Tussauds feedback machine and it seems that the responses we got were produced by a support bot tool!
In short the museum and experience need a rethink and be more in line with new technologies. It feels overpriced and dated.
February 11, 2023
Unprompted review
Reply from Madame Tussauds London
Hi there Coralie,
Thanks for taking the time to leave a review of your visit. I'm sorry we fell below your expectations on some aspects.
Our Marvel 4D experience did recently go inclusive in the main ticket price. Tickets booked after this happened are a slightly higher price to include the price of this experience rather than being an add-on, and so you will not have paid more than other ticket-holders who booked at a later date. We're sorry if this was not communicated well.
I'm sorry you didn't like some aspects of the 4D show. This is one of the most popular parts of our attraction and the 4D chair effects are pre-warned at the beginning of the show by a voice-over.
We're also really grateful you left some feedback on our machines at the end as this information is extremely useful in us making improvements to the attraction and driving it to always be better. I'd like to assure you that our Guest Experience Team absolutely respond in person to every single comment left with an email address and these are not auto-generated responses.
If you would like to, please contact us on guest.experience@madame-tussauds.com to tell us a little more about your trip.
Kind regards
Zac
Guest Experience Team
Madame Tussauds London
Was expecting alot more for the money.
Was expecting alot more for the money.. To many people in at once. No room to breath, pushed left right and centre. I have to use a walking stick and it really was a nightmare.. Maybe limit the amount of people going in at once..really not a great experience
January 28, 2023
Unprompted review
Reply from Madame Tussauds London
Hi Jane,
I’m sorry to hear your experience wasn’t quite what you’d expected. Every bit of feedback and any further comments helps us to improve things for your next visit. If you would like to discuss your visit further, please reach out to us at guest.experience@madame-tussauds.com.
Thanks for taking the time to share your review.
Kind Regards,
Lucy
Guest Experience Team
Madame Tussauds London
Not enough value for the money
I liked the figures, but I was very disappointed that there were not more! No presidents, very few royals, so many music stars missing (where was Elton John, the Beatles, Adele…?
The horror area could have been with a warning and a possibility to skip it (we were in the middle of a lot of people, so no possibility to go back). My 11 year old was scared to death by blood, screams and graphic murder details:-(
I expected more since the price is so high.
January 14, 2023
Unprompted review
Reply from Madame Tussauds London
Hi Helga,
We appreciate you taking the time to write this review. We’ll take your feedback on board so that next time you visit the red carpet your experience will be even more amazing.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Very disappointing and overpriced…
Very disappointing and overpriced experience. They seem to have sacrificed the number of waxworks for cramming in more people to make more money. Incredibly crowded, and a very small amount of waxworks overall.
For the price paid for entry, and the additional charge for the Marvel experience, not to mention £5 for a few strawberries, it was not good value for money.
Disappointing to see so few waxworks, not the experience I remember from some years ago.
December 31, 2022
Unprompted review
Reply from Madame Tussauds London
Hi there,
I’m sorry to hear your experience wasn’t quite what you’d expected. Every bit of feedback and any further comments helps us to improve things for your next visit. If you would like to discuss your visit further, please reach out to us at guest.experience@madame-tussauds.com.
Thanks for taking the time to share your review.
Kind Regards,
Lucy
Guest Experience Team
Madame Tussauds London
Was a Great experience and a much…
Was a Great experience and a much enjoyed time with friends and family at this attraction.
Toilets on Site
Food & Beverages easily accessibly
Disable access
July 9, 2022
Unprompted review
Reply from Madame Tussauds London
Hello,
Thanks for spending time with us and taking time to write a review.
We offer loads of exciting ways to experience Madame Tussauds on our official website so keep your eyes peeled for when you come to visit us again.
Kind Regards,
Lucy
Guest Experience Team
Madame Tussauds London
Lacks organisation. Not enough to see.
Lacks organisation. Had to stand for 35 minutes in small room packed full of people (covid) we didn't know what was wrong or why everyone had stopped moving. A ride had broken down but it should have been explained to us.
Regarding the waxworks celebrities - very lifelike but not many there. Was far more to see there last time I went some 20 years ago.
The one at Blackpool was far better and cheaper.
October 8, 2022
Unprompted review
Reply from Madame Tussauds London
Hi,
I’m sorry to hear your experience wasn’t quite what you’d expected. Every bit of feedback and any further comments helps us to improve things for your next visit. If you would like to discuss your visit further, please reach out to us at guest.experience@madame-tussauds.com.
Thanks for taking the time to share your review.
Kind Regards,
Lucy
Guest Experience Team
Madame Tussauds London
Fantastic likeness and a great day out…
Fantastic likeness and a great day out for the family. Only criticism is it is a little bit expensive.
May 28, 2022
Unprompted review
Reply from Madame Tussauds London
Hello Edward,
Thank you so much for taking the time to leave a review, we are really pleased to hear you had a great time mingling with the stars on our red carpet!
Thank you as well for leaving some feedback for us, we'll take it onboard so we can continue to improve! If you can plan your next visit in advance, you’ll find the best offers and discounts on our website. We also offer great value for money packages when you visit more than one of Merlin’s wonderful London attractions.
We hope to welcome you back for more famous fun soon!
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Massive Rip Off
Just avoid this place:-
*The waxworks look nothing like who they’re meant to, Tom Cruise looks like Dale Winton - Harrison Ford looks like the man from our Tescos and he doesn’t look like Harrison Ford
*The queues are really ridiculous, it says 3/4 hours duration, this can’t be done as your swept along on a sea of people pushing and rudely shoving you along, they greedily let too many people I so you can’t see anything or enjoy yourself
*Alien invasion??? What was that, a short tunnel in pitch black with a load of plastic doors and one Alien, highly scary well worth the £250 entrance.
*Marvel Experience, 4 figures spread out leading to the cinema and a place to buy popcorn, £250 to get in and you still have to pay to see the cinema????
Just avoid the place the staff are just ignorant and rude, the security guard is just rude and what actually is the security, asking to put your bag on a table then looking at it blankly and then telling you to take it???
Massive rip off
August 9, 2022
Unprompted review
Reply from Madame Tussauds London
Hi Dan,
We never want our guests to feel disappointed when they visit us on the red carpet, so I’m sorry to hear your visit wasn’t perfect. We’ll take all your comments on board to ensure we can continue to improve. If you would like to discuss your visit further, please reach out to us at guest.experience@madame-tussauds.com.
We’d love a second chance to impress you, so I hope you’ll visit us again soon.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
I was so disappointed
I was so disappointed, I thought you'd go through various areas that had different categories. The horror place was down some stairs with Alfred Hitchcock and the theme tune from Psycho, the Hollywood greats were Audrey Hepburn, there was an LGBQT area, where they had Kylie Minogue, Beyonce, Justin Bieber, Arianna Grande, these are all straight! The President was Barack Obama, the Prime ministers, Boris and Churchill. The theme was Marvel for the 4D experience, but they only had about 5 Marvel characters on display, not even Dr Strange. I paid nearly £200 for an incredibly, busy, hot and disappointing experience.
August 8, 2022
Unprompted review
Reply from Madame Tussauds London
Hello Tracey,
Thank you for taking the time to leave a review after your visit. We are very sorry to hear that you were left disappointed, we never like to hear about our guests having a less than perfect visit, but all feedback is vital to us so we can continue to improve. I am especially sorry to hear you didn't get to see some figures you wanted to see, our line-up of celebrities is constantly changing and we welcome all feedback on these changes as we seek to reflect the interests of our guests and the wider public. I am also sorry that the crowds affected your experience. We'll be sure to take your feedback onboard and we hope you will choose to visit us again in the future so we have a second chance to impress you.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Took family from abroad here last week
Took family from abroad here last week, was better than I remembered. Friendly staff que wasnt long and had been updated a lot. Would actually recommend
August 8, 2022
Unprompted review
Reply from Madame Tussauds London
Hi Claud,
Thank you so much for your comments and positive review of Madame Tussauds London. As the original Madame Tussauds, we do have a rich history in amongst the glamour and are delighted you had a great time when you visited us! We are also really delighted to hear our team made your visit even better. Making sure you have the best experience possible is what matters most to our amazing team!
We hope you'll choose to visit us again soon!
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Staff in the red carpet section
Just writing the review to say the guy at the start of the red carpet section with the microphone was brilliant, he made a great joke about my partners many bags (which I laughed about the whole way home). 10/10 customer service, hope he is there when we visit again :)
May 11, 2022
Unprompted review
Reply from Madame Tussauds London
Hi,
Thank you so much for taking the time to leave a review. Our team member will be so pleased to hear that they made your trip even more memorable. We are exceptionally proud of our team so hearing these kinds of stories really make our day.
We hope to welcome you back again soon!
Kind Regards,
Matt
Guest Experience Team
Madame Tussauds London
Amazing day out
Amazing day out - not just for tourists! We live in london and have visited 3 times with a fourth visit planned. It’s so much more than wax works, and great for all ages. They are really good when our visit was impacted by Covid closures. The team were fantastic at rebooking my daughters birthday.
March 29, 2022
Unprompted review
Reply from Madame Tussauds London
Hi,
Wow, thanks for the 5* review! We’re so glad you loved your time sharing the red carpet with the stars!
Has that glimpse of stardom got you wanting more? We’ve got some great deals over on our official website.
Kind Regards,
Lucy
Guest Experience Team
Madame Tussauds London
Reply from Madame Tussauds London
Hi Don,
Thank you so much for taking the time to leave us a 5-star review!
We're so glad that you enjoyed your visit, and we hope you managed to take lots of great photos with our stars!
Best wishes,
Katie
Guest Experience Team
Madame Tussauds London
Awesome customer service by the entire team!
I was so blown away by the excellent customer service by the First Aid team, particularly Ross. I had a slight exhaustion and felt light headed after standing in queue for a while…plus I had my elderly aunt with me. The lady checking the tickets swiftly attended to us and coordinated on call with her first aid team, who helped us feel refreshed by providing some supplies and freebies! I didn’t expect this kind of customised attention due to the long queue of visitors and busy holiday mid-term. No complaints just smiles and warmth from Ross and the ladies. Thanks to all! Will return with my hubby soonest!!
October 30, 2021
Unprompted review
Reply from Madame Tussauds London
Hello Onyi, thank you so much for your lovely feedback. We take a great deal of pride in the high class customer service we provide, so we are so happy to hear you experienced this when Ross came to assist you. We are also pleased to read that you would love to visit us again; we are always updating our attraction, so it is certain that there will be something new to experience and new memories to be made.
Best wishes
Evie
Guest Experience Team, Madame Tussauds London
Had a brilliant time always so good.
October 8, 2021
Unprompted review
Reply from Madame Tussauds London
Hello Tilly, thank you so much for such a lovely review! We add several new figures every year and we are constantly updating our attraction and adding new features. We look forward to you seeing our new additions when you return!
Evie, Guest Experience Team, Madame Tussauds London
I'm just lost for words
I'm just lost for words, the experience at Madam tussade London, has been amazing. From the time, I walked through the entrance, the statues look so life like. I really didn't want to leave, every area you go to is perfect. I would recommend everyone should visit, at least once in a life time. The staff are friendly and very informative. It was just the best, and will definitely go again🙂
September 28, 2021
Unprompted review
Reply from Madame Tussauds London
Hi,
Wow, thanks for the 5* review! We’re so glad you loved your time sharing the red carpet with the stars!
Has that glimpse of stardom got you wanting more? We’ve got some great deals over on our official website.
Kind Regards,
Lucy
Guest Experience Team
Madame Tussauds London
Combi ticket rip off
Combi ticket rip off. Even thought i checked both attractions were available for the day i was travelling to london, they were not available to combo tickets. Is this the reason they dont let you check the dates for the second attraction.
August 29, 2021
Unprompted review
Reply from Madame Tussauds London
Hi Greg,
Thank you for taking the time to leave us your feedback – here at Madame Tussauds London, we appreciate all feedback, as it is vital to our efforts to continuously improve our guest experience.
We're sorry to hear that you have been unable to book a convenient date and time for your visit to your chosen attraction. Our London attractions are currently operating at a reduced capacity with increased demand, so certain popular dates are becoming fully booked. We apologise for any disappointment caused. Combination tickets are separately allocated spaces from standard tickets, which is why you may have seen availability for standard tickets on the attraction’s website.
Combination tickets are valid for 90 days from your visit to Madame Tussauds London, but if you would like to discuss your ticket options, please do not hesitate to contact us at guest.experience@madame-tussauds.com.
Kind regards,
Katie
Guest Experience Team
Madame Tussauds London
Had a great time here
Had a great time here, me and the kids loved it.
August 23, 2021
Unprompted review
Reply from Madame Tussauds London
Hello Nicola, wow thank you for the 5 stars! We hope to welcome you back to the next A-list party sometime soon!
Evie
Guest Experience Team, Madame Tussauds London
Thank you for a lovely day out on…
Thank you for a lovely day out on Monday this week. My last visit being over thirty years ago, so lots to see. Many thanks for all the staff that enabled me to access the different floors due to mobility issues. All so kind and helpful going that extra mile, and a special mention to Millie. Well done to everyone.
August 11, 2021
Unprompted review
Reply from Madame Tussauds London
Hi Margaret,
Thank you so much for taking the time to leave us your lovely feedback from your recent visit!
We're so pleased to hear that our team helped to make your visit go smoothly! Accessibility is a top priority for us, so we're glad we're getting this right. We'll be sure to pass on your feedback to Millie - it'll make her day!
We hope you'll visit us again some day for even more famous fun with all our stars! Please don't leave it another thirty years!
Best wishes,
Katie
Guest Experience Team
Madame Tussauds London
Nice place to spend time
It was really fun seeing all the famous and known people in wax!
August 10, 2021
Unprompted review
Reply from Madame Tussauds London
Hello Jesscia,
It is always a pleasure to receive such a glowing review of our attraction, thank you for taking the time to share your experience with us.
We are delighted to read that you had a truly fabulous experience at our world famous attraction!
We look forward to you walking down the red carpet into our next A-list party for another star-studded experience!
Kind regards,
Hattie
Guest Experience Team
Madame Tussauds London
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