Made With Love & Sparkle Reviews 

381
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

This company has taken my money for a pre order of three wedding boards, discussed exactly what we required and I was sent proofs and had lots of communication back in August. I have contacted t... See more

Rated 5 out of 5 stars

I ordered 2 x train signs with standard dispatch. I emailed on the Thursday saying I needed them sooner. They emailed me the payment link to pay for priority dispatch. Both items arrived Saturday m... See more

Rated 5 out of 5 stars

Absolutely love my Christmas plaque! It looks even better than the pics on the website & is now hung up for all to see! Contacted the company as the item hadn’t arrived (due to postal service) & they... See more

Rated 5 out of 5 stars

Having recently lost one of our beloved dogs I was looking for a memorial for her. I ordered the acrylic paw print that can be personalised with pictures and writing. It came today after only ordering... See more

Company details

  1. Gift Shop

Written by the company

Browse and find personalised gifts for all occasions from Made with Love and Sparkle. Find gift ideas and the perfect presents for your loved ones and pets.


Contact info

3.6

Average

TrustScore 3.5 out of 5

381 reviews

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3.6

All reviews

(381)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend

We absolutely love our wall planner, it is perfect!

Great detail and care was applied to our order. We would highly recommend.

January 26, 2021
Unprompted review
Made With Love & Sparkle logo

Reply from Made With Love & Sparkle

Excellent news! Thank you so much for leaving a review. We do take great pride in the items we make so the guys will be delighted to hear that their hard work isn't going to waste!

Rated 5 out of 5 stars

Love my order

Just received my personalised weight loss chart , absolutely love it x great communication will defo order from you again

January 26, 2021
Unprompted review
Made With Love & Sparkle logo

Reply from Made With Love & Sparkle

Thank you for your lovely feedback Karen! I'm so glad you love the item, I hope this helps you on your weight loss journey!

Rated 5 out of 5 stars

I have just received my personalised…

I have just received my personalised family planner and I love it, much better quality than I thought it would be and didn't take long to arrive. Will definitely order again and would recommend to other people ♥️

January 25, 2021
Unprompted review
Made With Love & Sparkle logo

Reply from Made With Love & Sparkle

That's great to hear Susan! Thank you so much for sharing. We look forward to hopefully making you something lovely in the not too distant future!

Rated 5 out of 5 stars

Brilliant products and excellent…

Brilliant products and excellent customer service when my first order went missing. Would recommend company whole-heartedly....

January 25, 2021
Unprompted review
Made With Love & Sparkle logo

Reply from Made With Love & Sparkle

Thank you for sharing this Julie, I'm so glad you're happy with the item received! Apologies for the first order going missing - I'm very glad we managed to resolve for you :)

Rated 5 out of 5 stars

I ordered a family tree frame for my…

I ordered a family tree frame for my mother in laws 80th birthday, communication was great, delivery was quick and the frame is absolutely amazing, the quality is excellent. Will definitely order again. Thank you

January 23, 2021
Unprompted review
Made With Love & Sparkle logo

Reply from Made With Love & Sparkle

Thank you so much for your lovely feedback! I'm so glad you love your item and hopefully you mother in law loves it too! Looking forward to making you something else in the not too distant future!

Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. Please avoid this company and avoid disappointment...

January 21, 2021
Unprompted review
Made With Love & Sparkle logo

Reply from Made With Love & Sparkle

Hi there,

I'm very sorry to hear that you feel this way.

The last order I can see under this name was from last year. I can see that we did apologise for the delay with the order and we did offer to refund the items for you once returned but I cannot see any confirmation that these were sent back to us?

If this was the case and we have missed the return etc then please do get in touch via the email address below and I will be more than happy to look into this for you.

Kindest regards

Sam
sam@madewithloveandsparkle.co.uk

Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!! Customer service was great when asking any questions about my order and when my order arrived it was PERFECT!! I ordered a street sign and the quality is so much more than I imagined it would be. Would 100% recommend to anyone

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

5 stars!

Such a lovely range of products, completely unique and personal. Great service. I will definitely order from here again and will definitely recommend to others.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service, beautiful products

I ordered my weight loss board from this company, it is absolutely beautiful and will be a great incentive for me to lose weight and be able to see my achievement pound by pound! Excellent, friendly service I highly recommend!

January 16, 2021
Unprompted review
Rated 5 out of 5 stars

Received our family name sign today

Received our family name sign today, and its fabulous!! A cant wait to get it up on the wall for all to see!! The service was amazing,any worries and their straight on the case giving you step by step of what is happening, i shall be ordering again to as the quality is spot on. So happy with my purchase.

January 16, 2021
Unprompted review
Rated 5 out of 5 stars

Weight Loss Board

My order arrived today - a little later than hoped for BUT I had messages explaining why and when it was hoped to be delivered. I then received tracking number for the delivery. My weight loss board is really good quality and just what I need to help with motivation. The board is personalised and has my own choice of quote at the bottom. Really pleased with my order - thank you so much!

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing product

Absolutely amazing product! Product looks exactly as advertised and is great quality. Little long in the delivery but when I messaged asking, they were very helpful and product was received in a couple of days!
Lovely Christmas present for my mum!

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

Very impressed and a happy customer

Hi, I have received my 2 orders for myself and my mum, the weight loss journey stands and i just want to say thank you so much. They are lovely. Beautifully made and really pretty too. Very very impressed. Here’s to now loosing 3 stone with the help of the weight loss journey stand. We both absolutely love it. Will certainly recommend you and buy from you again. Many thanks, Emma x

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

I saw this company on Facebook and placed my order for my sign. I didn’t hear anything from the company but admittedly it was over the Christmas period, I emailed them in the new year and had a prompt response putting my mind at ease. My order was almost ready for dispatch and I was updated on delivery and when it was going to arrive. My order arrived today and I’m absolutely thrilled with it, it was well worth the wait and packaged well it is going to look great in our summerhouse. Definitely recommend this company.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Exactly what I was looking for

Over the moon with my item, an outdoor street sign, this is exactly what I was looking for & loved it. This was purchased as present which was greatfully received. Keep up the great work, will order in future too. Keep safe!

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Met expectations and great product

When ordering it was made clear not guaranteed before Christmas.

Product arrived within expected timeframe given the Christmas period and was just as described and ordered. Very tempted now by the family organisers.

January 13, 2021
Unprompted review
Rated 2 out of 5 stars

Poor Value For Money

This was my first experience with this company & will be my last. My initial impression from the various photos was that a games controller was included with the personalised gaming station which it was not as it turned out. The order said was not guaranteed for Christmas but would have been better saying it wouldn’t arrive for Christmas. I messaged on 23rd December for an update but didn’t receive a response. The item actually arrived on 8th January following my order on 4th December. I am very disappointed with this item as simply not worth the price of nearly £40. To add insult to injury this item has now been reduced by £10 which is more reflective of its value. Although I have messaged the company this has not resulted in a favourable response & from my experience would not recommend

January 11, 2021
Unprompted review
Made With Love & Sparkle logo

Reply from Made With Love & Sparkle

Hi Pam,

Very sorry to hear that you feel this way.

I completely understand the frustration in terms of not knowing when an order is going to arrive, we are going to be reviewing processes regarding this to ensure that we can communicate this to customers better when our next peak period comes around. We did have to stop guaranteeing Christmas orders much earlier than normal in 2020 due to increased demand with the COVID restrictions facing brick & mortar shops online stores have been much busier. This was advertised on all items as soon as we reached maximum order capacity so that customers knew that orders may not arrive in time for Christmas, we did everything we could to get all guaranteed and some non guaranteed orders sent out in time.

In terms of the item itself, this was never advertised as including the games controller it was actually stated in the description that this wasn't the case. Without the controller & headphones on the item it would be very hard to give a true reflection of what the item itself is.

Prices do fluctuate on the website, we will at times have offers on various items. This is particularly common in the period after Christmas with all retailers.

I hope we have the opportunity to regain your faith in the not too distant future.

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