Made With Love & Sparkle Reviews 

I ordered the flower vases for Mother’s Day gifts and they came very promptly and they look beautiful! The quality is great they are a nice heavy vase I am very impressed by them and can’t wait to give them to our mother’s
Thank you

I ordered a frame for my mums 60th Birthday. The service was excellent and the delivery was quick. The end product was lovely and my mum loved it. Such a personal and memorable frame to celebrate and remember a special birthday xx

I purchased a personalised present for Mother’s Day. I couldn’t wait to give it to mum so I’ve already given it to her. It was beautiful 😘

Ordered one of the family trees with a slight tweak and it was made as requested and just beautiful. It will certainly be enjoyed by the recipient.

I bought 2 of the Family Trees. 1 for us and one for a present. Absolutely beautiful, very professionally done. Lovely gift box and securely packaged. Delivery was very quick. I would definitely shop here again.

Totally amazing product with outstanding customer care and service. Communication is top priority also. Even down to the little things like amendments, I sent a drawing diagram and my product was amended free of charge and perfect. Can’t recommend this company enough. Excellent all round. 💕

AMAZING PRODUCTS!!!! It arrived in good services and it was perfect! Will order again in MWLS. Thank you so much. xx

Personalised puzzle pieces, very well made. Would definitely recommend. Excellent service.

Great service, have ordered a few bits from here and everything has gone smoothly. Delivery times are efficient, products are high quality and prices are reasonable. Website is really easy to use to customise products

Ordered the personalised notice board as a gift. Made my choices for personalisation which was great and suited my son‘s wishes. Added the family name to it and selected 6 rows for individual family members’ events etc ...ordered before Christmas aware product would not arrive on time. Hadn’t heard a week or so after so made contact with company. Quick response with updated delivery advice which was reassuring. Product is expensive but good quality. It was wrapped well for delivery. The personalised touches make it unique and son and family appreciate the personal additions. Would consider the company again for gifts. Thank you

Beautifully made sign that was delivered in the time frame, excellent communication from MWLS. Would definitely recommend.

My retro cassette arrived today. So happy it got here as was worried i might not have it for Sunday.
Made contact with Made with Love and Sparkle to check whether i would get my order and spoke to really lovely helpful young lady on the phone who assured me i should get it on time.
I was kept update on order receipt and order dispatched and then regular deliver updates.
Very happy customer.

AMAZING PRODUCTS!!!! It arrived in good time and it was perfect! Thank you so much xx

I ordered one of the Spotify blocks for my husband for Valentines Day. The communication was brilliant from start to finish and the product itself is amazing. So pleased and will definitely be buying from them again. Would recommend to anyone looking for a unique, personalised gift and brilliant customer service!

Fabulous sign for my sister. She loves it. Good quality, great service and great price. I will be using this company again when I move for signage to my new property. Very happy with the service provided.

Recently purchased the family tree frame as a gift for my mum. It was absolutely beautiful. Even better than I envisaged. My mum loved it. Would definitely buy this product and from you again.

Thank u so so much for my order love it so much will be back for more

Absolutely in love!!

Fantastic quality!

Ordered lots of things!
Planner, sign, and also two money boxes/photo frames.

Everything is in amazing quality and much more. So happy with my order. Thankyou so much will definitely recommend:)

Well, where I do begin.....I guess at the start of this exhausting journey.

I had come across this organisation on Facebook. With the start of the year, the planners they offered looked enticing.

Having done some due diligence, as one may be sceptical buying from random sponsored Facebook ads, I checked out the reviews they offered along with visiting Trustpilot.

I felt convinced they were the real stuff and my order would be ok.

Jan 5th, the nightmare was only starting.

I placed an order on their site. It assured me it would be with me in 7 days or I could opt for the 48 hours delivery, with extra. Well, I'm glad I didn't opt for the 2 days because it took my planner 22 days to arrive.

Upon ordering the calendar, I was never sent a confirmation email on purchase. This was slightly concerning and thought it was odd. A couple of days later, I phoned up the organisation and asked why I didn't receive an email confirmation on my order.

I was told there were glitches with their system, yet assured my order was on its way.

10 days in and no planner.

I called up the organisation to find out where my order was to be told they had run out of the cardboard boxes to ship items out. Bad planning of a business especially when this sort of planner was going to be a big winner in the New Year. They should have had backup suppliers or ordered in October a bigger bulk of boxes to cater to Jan.

Now, why did I have to chase up my order?

An update email would have given me an understanding after the 7 days where my calendar was. I don't think it was fair as a customer that I have to chase. In addition, they had no problems with taking my money within a day of the order.

Now, look we are only human, I get it.

After my conversation, they apologise and said the calendar would be out shortly. I did make mentioned, it is important to keep your customer updated with any changes or delays.

I think my feedback simply fell on deaf ears.

15 days in and no planner.

Again, no updated email. So I contact the company again asking them where my order was. I was told the machinery broke down this time. Furious at point WHY no update AGAIN after clearly stating this in my last phone call.

Keep your customers updated and everything will be cheery. We just want to be kept in the loop!

I requested an email to have proof when this planner would come now as my trust with this organisation was well gone. I received the email telling me my planner would be with by Wednesday however by Friday nothing again. On Friday, a screenshot from Hermes came with no link to track.

On Monday, the planner finally arrived.

Excited as I had been waiting so long, only to open the box and be presented with the incorrect coloured planner. The joy I had when I saw this.

I proceed to call up the organisation, speak to the owner and vent my frustration.

This organisation has no method of structure to it. It is completely unorganised and if you order from them be prepared to get the brunt of it.

Over the phone, the owner did apologize and offered to send the new planner without cost. Strangely enough, the new planner appeared on my doorstep the very next day. Why didn't I receive this upon my first order is beyond me.

Well, it was missing the pens to write on the planner, so again I had to pick up the phone and request the pen.

Its seem like there is a lack of quality control of this organisation as well.

While I give the credit they have tried to amend this situation and not hide away from it, the journey itself is not one I would take again.

And they have unfortunately lost a customer for life and word of mouth spreads like a forest fire.

With the economy, we are in, and the variety of online shops out there, you have up to your customer experience because with a click they can go someone else and without customers you have no business.

Brilliant service and brilliant product. Kept up to date at all times, and any questions I had was answers quickly. Highly recommend :)