Made With Love & Sparkle Reviews 

381
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

This company has taken my money for a pre order of three wedding boards, discussed exactly what we required and I was sent proofs and had lots of communication back in August. I have contacted t... See more

Rated 5 out of 5 stars

I ordered 2 x train signs with standard dispatch. I emailed on the Thursday saying I needed them sooner. They emailed me the payment link to pay for priority dispatch. Both items arrived Saturday m... See more

Rated 5 out of 5 stars

Absolutely love my Christmas plaque! It looks even better than the pics on the website & is now hung up for all to see! Contacted the company as the item hadn’t arrived (due to postal service) & they... See more

Rated 5 out of 5 stars

Having recently lost one of our beloved dogs I was looking for a memorial for her. I ordered the acrylic paw print that can be personalised with pictures and writing. It came today after only ordering... See more

Company details

  1. Gift Shop

Written by the company

Browse and find personalised gifts for all occasions from Made with Love and Sparkle. Find gift ideas and the perfect presents for your loved ones and pets.


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3.6

Average

TrustScore 3.5 out of 5

381 reviews

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3.6

All reviews

(381)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Family tree wooden slice

I ordered a family tree wooden slice for my other halves grandmas 70th birthday. I am over the moon with it. The delivery service was really quick and the customer service I received via Facebook messenger was great! Will definitely be ordering again!

May 14, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a "Street Sign" as a special…

I ordered a "Street Sign" as a special birthday gift for my Uncle's 80th birthday. To say I am disappointed is an understatement! For the cost of the item, I could have got my granddaughters to do it!! The workmanship is shoddy and, with the amount of rain we have here in Yorkshire, it would last about a week.

The description of the work is extremely misleading and is nothing like the pictures on the website.

Shall definitely not be using them again.

April 28, 2021
Unprompted review
Made With Love & Sparkle logo

Reply from Made With Love & Sparkle

Hi Marion,

Thank you for your feedback, I'm very sorry that you feel this way.

All our street signs are made from high quality acrylic and are all UV printed. This is stated within our product description, we do not advertise these out as metal or wooden. The print itself is then treated & tested to be safe for outdoor use.

In your emails I can see that you refer to the border not being printed properly; this is actually the design of the border and this is shown on the examples on the website when ordering.

I do apologise that you have been left feeling dissatisfied with your order, this is the last thing we can happening. However, you have received the sign you ordered to the specifications on the website when ordering.

I hope we have to opportunity to restore your faith in the not too distant future.

Kindest regards

Rated 5 out of 5 stars

I ordered some personalised bits for my…

I ordered some personalised bits for my boyfriends dad. Very happy with the products, amazing quality.
I was slightly disappointed i didn't get a rough delivery date but the delivery was fast!
Will order again
Thank you x

April 22, 2021
Unprompted review
Rated 5 out of 5 stars

Customer service is faultless

Customer service is faultless - I emailed to enquire about the status of an order and I received a fast and very friendly response that cleared up my query. I also love my personalised order! Thank you so much :)

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company! Their customer service is always swift and accommodating. I've had a few items from them now, everything is top quality and always gets lots of compliments. I always look forward to seeing what new products they have coming in.

April 19, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. We ordered the Easter crates they arrived broken but not from delivery. As the parcel was packed with bubble wrap. When we took them out the sides fell off with nails sticking out. Not safe at all for children. I had to keep phoning to see if delivery would be before Easter. The day before they arrived and I feel that they just rushed them. The workmanship was terrible. It’s a shame as the pictures looked good. I would
say that it was a small company that took too many deliveries.

April 1, 2021
Unprompted review
Made With Love & Sparkle logo

Reply from Made With Love & Sparkle

Really sorry to hear that you feel this way Trace.

We do quality check all items leaving the warehouse so I can assure you that the crate would not have left here in that condition, the damage will have been caused in transit. I will make sure this is raised with Hermes. In terms of rectifying, we will have apologised for this and offered a replacement or refund - whichever worked best for you. Please do let me know if this isn't the case by emailing me at sam@madewithloveandsparkle.co.uk

I cannot apologise enough for the fact your item arrived damaged, I hope we have to opportunity to restore your faith in the not too distant future.

Kindest regards

Rated 5 out of 5 stars

Great gift for my husband

I ordered a personalised sign as a gift for my husband to go in the garden. I received it within 2 weeks as promised. The sign is great quality and looks fantastic. It was also very reasonably priced. My husband is delighted with his new beer garden sign and can’t wait to put it up. The service was great too. Tanya kept me updated with text messages which I found very impressive. I would definitely recommend to family and friends. Thank you Tanya from a very happy customer

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely items!

I ordered 6 Easter crates, all individually personalised and decorated. Very pleased with them, excellent quality and arrived as described.
Would definitely recommend!

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

Sign order x

Absolutely love the sign I ordered for my sister's birthday. So unique and I don't want to give her it!! Great value for money, thanks so much guys xxxx

March 28, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service, very friendly and very helpful, I ordered this sign for a birthday gift for a close family member, I received exactly what I asked for we are really happy with it and will definitely use again

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great Product & Fantastic Service

I ordered an Easter crate for my granddaughter, it arrived today and I am beyond delighted with it. The quality is very good and decorated beautifully. I will certainly recommend them to family and friends, and I will be buying from Made with love and Sparkle again.

March 23, 2021
Unprompted review
Rated 1 out of 5 stars

I purchased the tape cassette gift for…

I purchased the tape cassette gift for my husband and was very Disappointed with it. The writing of the songs is so small you can’t read it. He didn’t even realise it was our songs. Item was 3 weeks late no communication didn’t here from them once unless I contacted them. I tried to help a small business but this back fired as the item is in a draw not been looked at - no point as it can’t be read. And there reply to an email was - well that’s how it’s made !!!
Really disappointed

March 20, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered two of the family blossom trees…

Ordered two of the family blossom trees and half the names were missing. They had been cut off during the order process.
The response I got was that there was nothing that could be done because that’s apparently what I had ordered (why I would order two family trees with half families on is beyond me), and that if I wanted to reorder the items they would generously give me 20% off.

Absolute joke! Am disputing with my bank to ensure they DON’T see a penny of my money which is clearly all they care about. Gobsmacked at how some companies treat customers, beyond me when we are all trying to support the smaller businesses during this time!?

March 18, 2021
Unprompted review
Made With Love & Sparkle logo

Reply from Made With Love & Sparkle

Hi Roxanne,

I'm very sorry that you feel this way.

I have reviewed the conversations with you and have had a look into your order and the items you received were received as requested on the order form that came through to us. As standard, personalised items that are received as requested would not be refunded, however, this was escalated for you and as a gesture of good will we agreed to refund upon return of the items for you.

I apologise again that you feel this way and hopefully we will have the opportunity in the future to regain your faith in us as a business.

Rated 5 out of 5 stars

Great product with great customer service

I recently ordered the family tree for mother's day. Recieved in around a week in great packaging. My mums going to love it, I asked to change a detail after ordering and this was done no problem. Highly recommended

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

Family Blossom Tree

Ordered the Family Blossom tree, I’m absolutely blown away with the detail. I placed my order but then decided to add more names on, Made With Love & Sparkle happily obliged.
Fantastic customer service, fantastic quality too.

March 6, 2021
Unprompted review

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