Made With Love & Sparkle Reviews 

381
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

This company has taken my money for a pre order of three wedding boards, discussed exactly what we required and I was sent proofs and had lots of communication back in August. I have contacted t... See more

Rated 5 out of 5 stars

I ordered 2 x train signs with standard dispatch. I emailed on the Thursday saying I needed them sooner. They emailed me the payment link to pay for priority dispatch. Both items arrived Saturday m... See more

Rated 5 out of 5 stars

Absolutely love my Christmas plaque! It looks even better than the pics on the website & is now hung up for all to see! Contacted the company as the item hadn’t arrived (due to postal service) & they... See more

Rated 5 out of 5 stars

Having recently lost one of our beloved dogs I was looking for a memorial for her. I ordered the acrylic paw print that can be personalised with pictures and writing. It came today after only ordering... See more

Company details

  1. Gift Shop

Written by the company

Browse and find personalised gifts for all occasions from Made with Love and Sparkle. Find gift ideas and the perfect presents for your loved ones and pets.


Contact info

3.6

Average

TrustScore 3.5 out of 5

381 reviews

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3.6

All reviews

(381)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered my 1st ever ordered and it…

I ordered my 1st ever ordered and it won't be my last... I ordered a Christmas street sign with our name on for our 1st Christmas as a married couple.. I can't wait to order more personalised things great fast service

August 23, 2021
Unprompted review
Rated 5 out of 5 stars

a new sign for our house…

We ordered a new sign for our house name. The selection offered was great and completing the personalisation on line was easy clear and very quick. The purchase process was smooth and felt solid and secure.
Our order was acknowledged swiftly and progress was notified to us by text
When the sign came in good but not over the top packaging- it was easy to attack to our front gate. It looks splendid.
Very satisfied with the whole process

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent!

Ordered a plaque for our caravan and a family organiser for a Christmas present. Both were just as I expected.... Good quality. Packaged well and delivered within the timescale as per text message and email.
Definitely order again.

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy and I will order from this seller again.

Couldn’t be more happy with our experience and product.
We ordered a customised Christmas countdown.
Great communication. Delivered promptly. Packaged really well and the product itself is amazing.
Very sturdy and well made.
It’ll be a fantastic contribution to our Christmas decorations this year and years to come.

Thank you.

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you for my sign

Thank you for my sign, the process was easy and the delivery time was brilliant.

Excellent customer service..
Made exactly how I had asked it to be…

August 12, 2021
Unprompted review
Rated 5 out of 5 stars

I have been a big fan of the company's…

I have been a big fan of the company's products and finally took the plunge and ordered 3 signs - one free standing Christmas sign and 2 street signs. After I had placed the order I contacted Tanya with a query about the wording I had selected. Tanya responded quickly and courteously.
I received my order quicker than expected and they were all great - thanks so much!

August 11, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid .....

I suspect all is well with this company all the time that all goes to plan - after that, terrible , awful, customer service. Avoid like the plague.

August 10, 2021
Unprompted review
Rated 5 out of 5 stars

A+ all round

Fast, efficient service and delivery.
Product is of tremendous value for money and looks beautiful.
Really lovely people behind the screen/email who were very attentive and would do anything

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Easy site to navigate and personalise items if you wish to do so. Quick delivery. Great quality. Very happy with my items. Will definitely use again. If your looking for something unique, this is the place. Highly recommend 😊

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

Love my bar sign

I realised through my own fault that I had chosen the wrong wording on my sign. 2 emails later and it was all changed. Delivery was on time and product was of great value. My friends and I love it

June 28, 2021
Unprompted review
Rated 1 out of 5 stars

Signs and candles order

I received half my order after 8 days, contacted mwlas and was told the rest would be dispatched next day. 7 days later, nothing!
I'd suggest you look for an alternative supplier.

June 25, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect!

I ordered a lovely house sign for my parents house and it’s perfect! Arrived in good time and is great quality. Thank you, just what we wanted!

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

Fathers Day gift

I ordered a Fathers Day gift for my husband and I was so delighted with it. The delivery was fast and on receipt I was delighted with the quality of the product. I requested an update in relation to the delivery of my item and received a prompt response. Excellent company to buy from and I will definitely make a point of using again, thank you.

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely personalised gift

I absolutely loved my item, it’s a Father’s Day gift. My children’s dad is really difficult to buy for and wanted to get something different. Great communication between us, issuing Facebook which made it easier for me. Item arrived in plenty of time and undamaged. Overall happy with the item and service you have provided. Thank you.

June 11, 2021
Unprompted review
Rated 2 out of 5 stars

Nightmare deliveries!!

Ordered a family planner over a month ago and have still not received it despite payment being made quickly!
5-7 days for delivery - waited 10 days before getting in contact and was told my parcel was sent via Hermes.
Emailed back after waiting the time that was asked by MWLS after they contacted Hermes and originally asked to be refunded but as I was informed that another could be made and sent via Royal Mail I agreed for another one to be sent. I have still to receive the new one! So again I emailed to ask where it was. I had no confirmation to say it had been posted etc. I was told it was posted the day before and I would receive it before the end of the week. The end of the week has arrived and still nothing!!
The reason I haven’t given one star is they do reply to emails quite quickly but I am still annoyed I have paid for something a month ago and still haven’t received anything!!
Oh and emails asking if you’d like to buy other things! No thanks I’m still waiting on the original!!

June 5, 2021
Unprompted review
Rated 5 out of 5 stars

Outdoor sign

Highly recommend I ordered a present for my mum which was the outdoor sign I was extremely impressed I can’t wait to see her face on her birthday and I will certainly be ordering from yourselves again the delivery was also very fast
Thank you !!

May 26, 2021
Unprompted review
Rated 1 out of 5 stars

Not a good experience

I ordered from this website and got an incomplete jigsaw piece. There form must have not been working correctly that day and they did not add two names i put on the form. They claim it was not there. They refuse to rectify it. They have been most unhelpful. The customer service i received left a lot to be desired.

May 14, 2021
Unprompted review
Made With Love & Sparkle logo

Reply from Made With Love & Sparkle

Hi Karen,

Thank you for your feedback, I'm very sorry to hear this.

I have reviewed your order and all the information we have shows that only 1 character was requested on the jigsaw when ordering. We had hundreds of orders on the very same day, none of which I have heard anything from any other customers in regards to personalisation missing from items.

We do have a 'review your order' screen before completing orders on the website, a confirmation email is then also sent with personalisation details stated. These 2 measures are in place to ensure any errors etc are picked up and any order amendments made before items are produced - as we didn't hear anything from you in regards to this your item has been made with the details supplied.

As the item is personalised and has been made to order, with the personalisation as requested on the order, we wouldn't be able to refund/replace under these circumstances unfortunately.

Again, I am very sorry that you have been left feeling dissatisfied with your item, however, this has been made as requested and shown on all systems.

I hope we have to opportunity to restore your faith in the not too distant future.

Kindest regards

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