Maersk Group Reviews 224

Not even a one star. The second try for pick up at my house was a no show again. They promised to be there the same day they called to confirm and there was no truck. This time they are supposed to be here today. They just told be again over the phone that they would be here today. I'll believe it when I see it.

I scheduled a delivery for the 28th of January 2026 and the order still shows out for delivery on the 31st. You can't get a live person and their BS AI just hangs up on me. Worst ever!

As of right now, I have no idea where my piece of furniture is that was supposed to be delivered today during a scheduled 3-hour window. After hearing nothing more than an hour after that window closed, I was on hold and finally got through to someone who sent an email to the local carrier. There was no response and I followed up on the chain with multiple contacts cc'd. The delivery day is now over and I was told they don't deliver on weekends. I had to schedule my day around this and the delivery is a $300+ item. I'm not available to rearrange my entire work day for a package that probably won't arrive, so my only option is a week from today. This item is also sold out and if I ever get it, I wouldn't be surprised if it's damaged and all of this was a waste of time. Unbelievable unprofessional.

Trash company. I would rate below 0 . Container delay over 30 days with no reason

Maersk is the shipper used by Wayfair. The experience was so bad -- cancelling delivery dates, rescheduling them without consulting me, completely ignoring Wayfair's delivery instructions -- I ended up cancelling the Wayfair furniture order amounting to $1700. Maybe if Wayfair loses enough money, they'll find another shipper. These people are a joke.

Absolute clowns.

Problems time and time again. Goods defective, sometimes completely destroyed or soaked.

The drivers deliver the goods to the recipient anyway and are then at a loss as to how to deal with them.

Maersk is a total failure as a transport company.

It’s the worst!!! In order to get my package I need to schedule a delivery date, that you cannot do online or by phone, my package is only 1 hour away and it’s been there for weeks!!! You think you could just go there and pick it up but Noo!!!

I don’t even think they deserve a 1 star rating with the customer experience I encountered.
Delivery guy pretty much left my large package at the bottom of the stairs because it was too heavy to bring up. I’m 110 of woman. When I told the guy if he can help me bring it up, he pretty much said “not his problem, took the package off the dolly and to call Walmart” Walmart was more helpful then the representative that I spoke to from this company. I tried to explain to the rep from this company “as a worker, why didn’t the driver go above and beyond knowing I needed assistance?” The representative pretty much said to also call Walmart to maybe get a refund. I just wanted help bring my package up the stairs,

Lost multiple international parcels OR took insanely long to deliver 5 + weeks. We have airplanes. Nothing takes 5 weeks unless you're purposefully choosing the lowest cost route. Avoid.

I am been doing work with Mearsk line company. I get my container number is SELU4083046. I already paid the fess them for the deliver my container to my final destination. They have to arrange the driver in 48 hours. But they don’t care. Then own mistake they will make you pay ridiculous poor performance. I am giving 1 star I really hope I can go more lower down. But I am unable to go.

EVERYTHING!!!
A real nightmare to get one container that we need for Christmas sales and due to the lack of help and common sense of the "customer service" will be delayer until after Christmas time. Never more with Maersk!! NEVER NEVER NEVER!!!

A diplomatic shipment for the Luxembourg Consulate General (BL 257786463 / UETU2981880) arrived in Oakland on Dec 8, 2025, with freight fully prepaid since Dec 3.
Maersk's internal Master/House Bill mismatch has blocked release despite multiple amendments and follow-ups from us (Africa Move), our US partner Brimar Relocation, and the client directly.
Maersk has acknowledged the error by extending demurrage, yet terminal storage charges now exceed $2,200 and continue to accrue.
We simply ask for a fair and swift resolution, including waiver of charges caused by Maersk's mistake. Disappointed so far.
1 star (for now – happy to update upon resolution)
David Vancayseele, CEO – Africa Move

This is a terrible company. I ordered a TV from California to Pennsylvania. The delivery tracking had little transparency. I would call for updates but the Philadelphia office rarely answers. When they do, they are of little help. They never call back when I leave voicemails. Once the TV arrived, it was the wrong one, so I had to schedule a return. Maersk missed the first scheduled pickup because they lacked authorization to enter my home even with me present, which made 0 sense. Once they got authorization, they missed two scheduled pickups two consecutive days without any notice. Again, my calls often go to voicemail with no call back, or if someone answers, there is always assurance things will get handled, but they do not. I still sit here with the wrong TV, delaying my refund by who knows how long.

Maersk failed to pick up my package two days in a row despite me providing the correct address and phone number.

What went wrong:

Day 1: Maersk claimed they attempted pickup and that no one was home. This is false. I have security cameras—no driver ever came.

Day 2: I was instructed to leave the package on my front doorstep for the entire pickup window. I did. No pickup, no call, no text, despite Maersk having my phone number.

After finally reaching customer service (after an unreasonably long wait), I learned Maersk had internally changed my address by adding an extra letter, creating a nonexistent address, then blamed the failed pickup on that error.

Summary:
Maersk altered my address, went to the wrong place, falsely claimed attempts, never contacted me, and wasted multiple days of my time due entirely to their own incompetence.

I cannot believe Amazon uses Maersk for pickup services. Thankfully Amazon canceled Maersk and arranged another carrier.

If you value your time or expect basic professionalism, avoid Maersk pickups.

Awful timelines. No customer service. They never got back to me. Scheduled a delivery appointment on their own when we were closed and now they won't deliver for another week. This company's incompetency is astonishing. I do not recommend.

Well I’m waiting for them to pick up items and haven’t heard anything all day. I decide to give them a call and well that was clearly a mistake. The man on the phone was rude and even hung up the phone in my face when I addressed the multiple horrible reviews the company has. Like I was calling to confirm they were still coming since they have nothing but negative reviews that are CURRENT. I’m now even more concerned that they won’t arrive to pick up my items :/.

The most useless shipping line i have ever dealt with...so unreliable and inconsistent communication. No professionalism. Not worth using their services. so so delay...

The delivery driver was rude and did not want to deliver the items to my house. He tried every way to get out of delivering it. He said he had been trying to get people to refuse their package because he wants to go home. He told me he couldn't get his truck on the hill where my house is and I told him that's ok he could walk the items (large TV's) up the hill. Miraculously the truck could then go up on my hill. Then he wanted to leave my packages outside after I helped him unload the items because he had no help. I contacted his supervisor and he didn't want to listen he really didn't care if his driver worked or not.