Happy with the gift ordered for my sister-in-law! Very elegant. Would recommend.
Company replied
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Created with AI, based on recent reviews
Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.
2724 kipling St , 77098, Houston, Texas, United States
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Replied to 73% of negative reviews
Typically replies within 24 hours
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The product itself is absolutely perfect! Delivery only took a few days. Definitely worth the hype I read about! 10/10 would order from them again.
Got my order today and it’s exactly what I’ve been looking for! Got the 6.5 inch bracelet and wish it had one more hole to put the clasp on, as right in the between the two holes provided would be a perfect fit for my wrist. But overall very dainty pretty custom piece just in time for Mother’s Day.
Super easy process and great value for the price! Cannot wait to give this piece to my wife, she is going to love it!
Love my custom bracelet
Great quality & exactly what I wanted
I got two pairs of Magal earrings. I love them!!! I will no doubt buy more from Magal in the future. Well made and the stones are so pretty!!!
I love my necklace it was delivered in a timely manner packaging was great hoping to purchase more products from you 💜
I bought a rose gold watch band on January 15th, 2025. The plating came off completely. I do not wear this jewelry in any water or liquid. Despite having a "90 day try at home" and "2 year warranty", the company states that these policies did not start until January 17th, 2025, so my purchase did not qualify (I also received this jewelry after the 17th). Nowhere on their website does it say that these policies do not apply to all purchases or that these warranties started after a certain date. Customer service is terrible and refuses to reimburse me for this poor quality jewelry.

Reply from Magaljewelry
Good quality, good customer service,nice products. Also I enjoy the promotions you offer.
I love my bracelet! It’s beautiful! I haven’t taken it off since I received it!
This is the second time I've purchased from Magal. I love how quick they are with shipping but also how well they communicate shipping updates. The first product I purchased was a bracelet (half gold, half string with a diamond) bought over a year ago - I have never taken it off (not for showers, the pool, workouts, sleeping) and it still looks brand new! LOVE these products!
The jewelry never disappoints. This was my second purchase from this brand. Love love love.
Ordered February 23rd. Received an email the 27th saying it was ready to ship. Tracking number was created February 28th and I still haven't received it. It hasn't shipped at all and it's March 17th. I've sent several emails and I get the same "logistics" response. I even screenshot the tracking info from their website and USPS website showing its still in Fairfield NJ as a pre-shipment, meaning they created the label but USPS never received it. So at this moment nearly a month later Im out $168. The number listed on trustpilot is to a psychic place FYI.

Reply from Magaljewelry
I purchased a necklace that was to be delivered to my home in MN; however, per their customer service representative, and a screenshot provided by them, the item was delivered to CA.
They will not refund my money, stating because I did not purchase the extra fee to be sure I receive the item; therefore they will do nothing. So I am out $213.
A representative replied stating the necklace was delivered to the correct address, however; they will not confirm what address they think is the correct.
According to their customer service representative they are still sending me a delivery receipt from California. Again, I live in Minnesota.
What they are posting on this platform is very different than what the are confirming in an email. They had no problem taking my money, but will not help locate the item, they are claiming they sent to my house.
Sounds pretty fishy to me.

Reply from Magaljewelry
Easy to order and loved the quality of item.
My fiancé absolutely loves her new Magal necklace I bought for her. We have a 3yr old son & are expecting a daughter in May. She got the boy & girl charm in 18k gold vermeil. She absolutely loves it. Perfect details in the charm & it was quick shipping too !! Great company. Will definitely buy from them soon again !
My bracelets are beautiful! I had one birthstone bar and one chain of love made for myself and one birthstone bar made as a gift for my sister and they all turned out perfect!
High quality. Very pleased with bracelets received. Given as gifts to loved ones. They were thrilled. Will order again!
I placed my order on February 11 March 7. I still have not received my order upon tracking it through the USPS. My order cannot be located and appears to be lost.  I reached out via email asking for a refund. They denied to refund my money. This is horrible customer service and bad business practice. Do not purchase from them! I will be disputing this charge and contacting the better business bureau. AGAIN I WOULD NOT PURCHASE FEOM THIS BUSINESS. I would give negative stars if it was possible. Purchase at your own risk!!!!!

Reply from Magaljewelry
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