Magaljewelry Reviews 

4,682
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers had a great experience with this company. Customers frequently mention that the jewelry is beautifully designed, delicate, and comfortable for everyday wear. People also appreciate the fast shipping times and lovely packaging that make unboxing feel special. Consumers note how easy the ordering process is when selecting custom pieces for gifts. However, some reviewers noted issues with customer support response times and significantly delayed orders. Some people were dissatisfied with product durability, reporting that items began to unravel or break after short periods of use. A few consumers also experienced difficulties when trying to get timely help or modifications for their purchases.

What people talk about most

Product

Users describe ambiguous interactions with product quality and delivery times. While many reviewers expressed... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers express deep frustration over... See more

Quality

People report ambiguous experiences with quality, as opinions on the jewelry are deeply divided. While many... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration over delayed... See more

Delivery service

Customers consistently note ambiguous experiences with the delivery service, with many reviewers reporting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased several pieces over the last year from this company and they are all beautiful and high quality. This last order I chose the wrong color for the bracelet, when I realized it I sent th... See more

Company replied

Rated 5 out of 5 stars

Not only is the bracelet adorable as I expected, but I’m also pleased with the shipping material/packaging. It’s a nice little pouch that looks nice and can also be used as storage or for travel.... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(4,682)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Exactly what I wanted!

Got my order today and it’s exactly what I’ve been looking for! Got the 6.5 inch bracelet and wish it had one more hole to put the clasp on, as right in the between the two holes provided would be a perfect fit for my wrist. But overall very dainty pretty custom piece just in time for Mother’s Day.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

Super easy process and great value for the price! Cannot wait to give this piece to my wife, she is going to love it!

April 21, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Quality Jewelry and Terrible Customer Service

I bought a rose gold watch band on January 15th, 2025. The plating came off completely. I do not wear this jewelry in any water or liquid. Despite having a "90 day try at home" and "2 year warranty", the company states that these policies did not start until January 17th, 2025, so my purchase did not qualify (I also received this jewelry after the 17th). Nowhere on their website does it say that these policies do not apply to all purchases or that these warranties started after a certain date. Customer service is terrible and refuses to reimburse me for this poor quality jewelry.

March 28, 2025
Unprompted review
Magaljewelry logo

Reply from Magaljewelry

Dear Kayla,
We’re truly sorry to hear about your experience with your watch band. We strive to provide high-quality jewelry and excellent customer service, and we regret that we didn’t meet your expectations this time.
Regarding our warranty and return policies, we apologize for any confusion. While our "90-day try at home" and "2-year warranty" officially began on January 17th, 2025, we understand how frustrating this situation must be. Transparency is important to us, and we will review how we communicate policy updates to ensure clarity for all customers.
We’d love the opportunity to make this right. Please reach out to our customer support team at [customer support email] with your order details, and we’ll do our best to find a solution for you.
Thank you for your feedback—we value every customer and appreciate the chance to improve.
Sincerely,
Magal Team.

Rated 5 out of 5 stars

2-time customer and will purchase again

This is the second time I've purchased from Magal. I love how quick they are with shipping but also how well they communicate shipping updates. The first product I purchased was a bracelet (half gold, half string with a diamond) bought over a year ago - I have never taken it off (not for showers, the pool, workouts, sleeping) and it still looks brand new! LOVE these products!

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered February 23rd

Ordered February 23rd. Received an email the 27th saying it was ready to ship. Tracking number was created February 28th and I still haven't received it. It hasn't shipped at all and it's March 17th. I've sent several emails and I get the same "logistics" response. I even screenshot the tracking info from their website and USPS website showing its still in Fairfield NJ as a pre-shipment, meaning they created the label but USPS never received it. So at this moment nearly a month later Im out $168. The number listed on trustpilot is to a psychic place FYI.

February 23, 2025
Unprompted review
Magaljewelry logo

Reply from Magaljewelry

Dear Brittany, We’re deeply sorry to hear that you haven’t yet received your order! Magal always endeavors to fulfill each order within our time frame. It’s impossible that we might have skipped or not shipped out your order. We’re curious to know your order details, so we can look at this case closely. Could you please share your order details with us at info@magaljewelry.com so we can proactively help you with the latest updates?
Sincerely,
Magal Team

Rated 1 out of 5 stars

I purchased a necklace that was to be…

I purchased a necklace that was to be delivered to my home in MN; however, per their customer service representative, and a screenshot provided by them, the item was delivered to CA.
They will not refund my money, stating because I did not purchase the extra fee to be sure I receive the item; therefore they will do nothing. So I am out $213.

A representative replied stating the necklace was delivered to the correct address, however; they will not confirm what address they think is the correct.
According to their customer service representative they are still sending me a delivery receipt from California. Again, I live in Minnesota.
What they are posting on this platform is very different than what the are confirming in an email. They had no problem taking my money, but will not help locate the item, they are claiming they sent to my house.
Sounds pretty fishy to me.

March 7, 2025
Unprompted review
Magaljewelry logo

Reply from Magaljewelry

Dear DJ,
We appreciate your feedback and understand how important it is to receive your order as expected. Upon reviewing your case, the tracking number 9400140104250001524914 confirms that your package was delivered to the correct address provided at checkout. Please feel free to reach out to our support team again, and we’d be happy to help in any way we can.
Sincerely,
Magal Team

Rated 5 out of 5 stars

Top tier craftsmanship

My fiancé absolutely loves her new Magal necklace I bought for her. We have a 3yr old son & are expecting a daughter in May. She got the boy & girl charm in 18k gold vermeil. She absolutely loves it. Perfect details in the charm & it was quick shipping too !! Great company. Will definitely buy from them soon again !

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

My bracelets are beautiful

My bracelets are beautiful! I had one birthstone bar and one chain of love made for myself and one birthstone bar made as a gift for my sister and they all turned out perfect!

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

High quality

High quality. Very pleased with bracelets received. Given as gifts to loved ones. They were thrilled. Will order again!

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Ripped off

I placed my order on February 11 March 7. I still have not received my order upon tracking it through the USPS. My order cannot be located and appears to be lost.  I reached out via email asking for a refund. They denied to refund my money. This is horrible customer service and bad business practice. Do not purchase from them! I will be disputing this charge and contacting the better business bureau. AGAIN I WOULD NOT PURCHASE FEOM THIS BUSINESS. I would give negative stars if it was possible. Purchase at your own risk!!!!!

February 11, 2025
Unprompted review
Magaljewelry logo

Reply from Magaljewelry

Hello Kathryn,
We completely understand how frustrating it is to experience shipping delays, and we sincerely apologize for any inconvenience this has caused. After reviewing your order, we see that it was shipped on time and is currently delayed with the carrier. USPS Tracking Number (420376179300110597204047855815). While we do our best to ensure timely deliveries, once the package is in transit, its movement is unfortunately beyond our control.
To help customers in such situations, we offer Magal Shipping Protection, which allows for immediate replacements or refunds in case of lost, stolen, or damaged packages. We see that this option was not selected at checkout, which limits our ability to provide a refund or replacement per our policies.
That being said, we’d still love to assist you in any way possible! Please reach out to us at info@magaljewelry.com, and we will do our best to support you in working with the carrier to resolve this matter.
Sincerely,
Magal Team

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