Magictrips.com Reviews 

6,920
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the representatives for being extremely patient, polite, and knowledgeable when planning trips and managing complex requirements. Travelers note that the booking process is very straightforward, and the supportive team consistently secures wonderful deals tailored to their personal preferences. Consumers heavily value being able to speak directly on the phone to receive expert advice, helpful guidance, and prompt assistance with their holiday reservations. Some reviewers were not happy with communication issues, noting frustrating instances where online chats were ended abruptly or requests for support after booking were completely ignored.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are exceptionally helpful, patient,... See more

Holidays

Users describe positive interactions with holidays, highlighting how agents went above and beyond to find the... See more

Booking process

Clients share satisfaction regarding the effortless booking process, noting that staff members are... See more

Service

Customers report extremely positive experiences with the service provided by the team. Reviewers frequently... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience booking a holiday with this company. Morgan always goes way and beyond to help assist with any questions, changing of dates, times etc. we usually travel as a very large group... See more

Rated 5 out of 5 stars

We have previously booked with Blue Sea Holidays for 7 years for all of our holidays! Under Magic Trips, we spoke to Fred Ahmed, who helped us book our 2026 Summer holiday. He was patient, and took al... See more

Rated 5 out of 5 stars

We have used Blue Sea Holidays for a number of years now & we have always found them to be courteous and accommodating. This time around we have been assisted by Blessina Jetti who helped us clear up... See more

Rated 5 out of 5 stars

So, we booked a last minute package holiday through Morgan who was absolutely amazing from start to finish, throughout this process. He was always available to answer and questions or take a c... See more


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

Book holidays that combine exceptional value for money with great service. We can afford you amazing flexibility on durations. departure airports and airlines. Pick from All Inclusive, Half Board, Self Catering or Bed and Breakfast, Small and Friendly hotels through to 5 star deluxe resorts, City Breaks, Beach getaways or Luxurious Long Haul - but no matter what you choose you will experience the same high level of Customer Service that we pride ourselves on. You can book with confidence as all our hotels and flight deals are fully financially protected We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusive deals for last minute bookings. We have over 35 years of travel experience so give us a call and let us find you the perfect getaway


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(6,920)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Magic trips.com

Call Jacqui today about booking a holiday. Have to say she absolute delight, so helpful and nothing was a problem and she got me the best deal on a holiday. Will definitely be using Jacqui and magictrips.com again for my holiday bookings

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Molly is a great customer service…

Molly is a great customer service representative. I have used this service before in the past (before the company name change.) Molly is very patient & is very reliable to find the perfect holiday package for you & your family with a good price.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Found a great deal with this company and within a few hours it was all booked. Friendly service and Harris answered all questions quickly. Looking forward to this trip.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Jacqui was fantastic, really helpful and friendly but professional and found us a great deal. Will not hesitate to go back to Jacqui and Magic Trips for our next holiday. Well done!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great, efficient service and friendly staff. Helped me pick from a good range of holiday options, all within my budget and on the dates I could travel. Have recommended to friends and they have all had excellent experiences too. Would highly recommend!

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

We booked a holiday with this company…

We booked a holiday with this company August 2024 and they changed our hotel to a different without informing us,just sent an email advising this. The new hotel wasnt tailored to our needs as we specifically booked the orginial for the children as it had slides. After a few days searching for a hotel with slides we found one and it was nothing compared to the one we booked, it wasn't on the beach and didn't have the swim up pools which we had paid extra for. Also the new hotel was a £1000 cheaper and the company wasn't going to reimburse us the difference,advising me that because I wanted to change the hotel again it would cover this cost, the customer service we received was disgusting we were fobbed off all the time. We ended up staying in the cyprotel hotel in faliraki and there was sewage leaking everywhere around the sun beds near the pool and the smell was fowl, the hotel was dated and the wifi didnt work. It was nowhere near the beach or resort we wanted to be. Next time we book a holiday we will use more of a reputable company not a company that rips and fobs you off.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great holiday company

I have dealt with this company for some years both under its previous name and it's new name and always found the staff helpful and professional. Normally book two holidays a year with them and hope to continue doing so for years to come

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Got a great deal!

What a lovely company to deal with 😊 After giving the dates that we could travel and where we wanted to fly from, we were given some great options and even a couple of places that we hadn’t thought of! We’ve booked to go to Turkey and I can’t wait, we got such a great deal too, I will definitely be booking again!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

We went on a holiday to Turkey this…

We went on a holiday to Turkey this year and booked it through this company with the support of Mr Morgan! He was very helpful and ensured that everything was up to our expectations. The hotel was lovely and the package was very good value.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service by Morgan

Morgan has booked a couple of holidays for me. He has the most patience and always goes well above and beyond. Excellent customer service, will book again for sure.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend , Used several times

Used several times, Morgan is so so helpful, and patient, very friendly, and helps as much as humanly possible, my bank kept blocking payments, he was so helpful, and patient .

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

It is the shitest company that I have…

It is the shitest company that I have ever booked with.

April 30, 2025
Unprompted review
Magictrips.com logo

Reply from Magictrips.com

Dear Yasmin, i am very sorry that the holiday didnt live up to your expectations and your comments have been passed onto our product and customer services department. For our records please can you supply your booking ref, best regards Magictrips.com

Rated 5 out of 5 stars

I booked my first holiday with Jacqui…

I booked my first holiday with Jacqui through Blue Sea Holidays earlier this year. Jacqui was polite and professional, as I was not sure about where I wanted to go Jacqui provided some excellent suggestions, I went with this and the holiday was amazing, I received value for money and the accommodation was excellent. I was so pleased I went back to Jacqui and she she provided me with another great deal.

November 11, 2025
Unprompted review

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