Magnet Kitchens Reviews 

13,908
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,861 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and the smooth planning process for creating their ideal kitchens. Many people note that the units and materials are of exceptional quality, resulting in a stunning and practical finish. Shoppers often highlight the knowledgeable design teams who provide valuable advice and guide them patiently through every decision. However, some people mentioned issues with delivery delays and receiving incorrect items. A few consumers also experienced poor workmanship from assigned fitters and unhelpful customer service responses when trying to resolve problems. Reviewers noted instances where staff members were rude or made mistakes during the project timeline.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, approachable, and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful staff and smooth planning. Consumers... See more

Product

People report positive experiences with product, expressing deep satisfaction with the stunning design and... See more

Customer service

Clients share positive opinions on customer_service, noting that staff members are consistently helpful,... See more

Quality

Consumers find quality to be positive, highlighting stunning finished results, lovely cabinets, and superb... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a large extension on our house, we visited many kitchen suppliers and found Magnet, at Branksome, super helpful. In particular, Belinda, who went far beyond the requirements of a Sales Executiv... See more

Company replied

Rated 5 out of 5 stars

Brilliant trade counter with excellent stock levels and very competitive prices. Steve, who runs the trade counter, is incredibly knowledgeable, friendly, and always happy to help. I'd highly rec... See more

Company replied

Rated 5 out of 5 stars

From start to finish the service at Magnet was excellent. We appreciated the personal service from Alice and the team as well as Jim and his team of fitters. When minor things needed organising or att... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Concetta at Magnet kitchens in Crewe, Cheshire who designed our kitchen and organised the fitting. She visited us before and after the fitting. A true professional throughout.... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Interior Designer
  3. Kitchen Furniture Store
  4. Kitchen Remodeler

Written by the company

At Magnet, we've been bringing kitchen visions to life for over 100 years, combining award-winning design, expert craftsmanship and dedicated service to create kitchens made to be lived in. Every customer works with a dedicated Magnet Designer who takes the time to understand their home, lifestyle and budget, guiding them from design through to delivery and working alongside their installer to make the journey as seamless as possible. Our kitchens are built to last, backed by FIRA Gold accreditation for over 30 years, a lifetime guarantee on our pre-built cabinets, and multiple Ideal Home awards recognising our design expertise. We're proud of the trust our customers place in us, and every review helps us continue to improve the experience we deliver.

Designed to last. Guaranteed for life.

Our commitment doesn't end when your kitchen is installed. From our lifetime cabinet guarantee to our unique one-year aftercare visit, we're with you every step of the way.

We build kitchens to be lived in, which is why every pre-built Magnet cabinet is backed by a lifetime guarantee for complete peace of mind. If you've chosen our installation service, your journey doesn't stop once your kitchen is complete. As part of the Magnet Experience, we'll invite you to arrange a complimentary home visit one year after installation, giving our team the opportunity to make sure everything is performing exactly as it should. It's all part of our commitment to creating kitchens that are built to last and a service that's designed around you.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.5

All reviews

(13,908)

1,828 reviews in the last 12 months

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Rated 5 out of 5 stars

We have had our new kitchen from magnet…

We have had our new kitchen from magnet Leicester and had a great experience. Jon Allen from the Leicester showroom really helped and guided us and nothing was too much trouble when we wanted to make changes to the initial design. The rest of the team was also great and always helpful. I would absolutely recommend magnet for new kitchens.

April 5, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi Jemma!

We're so pleased to hear you had a great experience with your new kitchen! It's wonderful that our team was helpful and guided you through the process, making changes as needed. Thank you for your recommendation!

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

Went back into the Galashiels branch to…

Went back into the Galashiels branch to get an idea for internal doors. Ryan Mann (Sales) was very good and gave us a brochure away to help.

August 5, 2026
Unprompted review
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Reply from Magnet Kitchens

Hey Pauline!

We're glad to hear that our team member provided excellent assistance with your internal door inquiry. We appreciate your positive feedback!

Molly
Magnet

Rated 5 out of 5 stars

The best!

We bought a kitchen over the winter 2026 in magnet Wimbledon and we chose magnet after having gone through all the other main shops ( Wickes, B&q, wren, etc). We chose magnet for various reasons one was for the exceptional service we received from one of their employees Santa Astrauskaite. We had an appointment with the branch to go through what we thought we wanted. She spent around 2 hours with us, patiently listen to what we dreamed our kitchen to be and then drawing that dream on the computer. Exactly as we wanted it with extra modern features that she added on her own interpretation of our ideal kitchen and all of this within our very low budget. She gave us idea on how to make our ideas fit into out budget with small tweaks here and there. She made sure our quote was no more than what we asked and followed us throughout all the process. Came home herself, took the measurements and then adjusted the project a little bit to make sure all was done properly. When the kitchen was fitted in from our own builders and they had made a mistake she called us immediately and discussed with us what we could do at that point. Overall we could not be any happier and we have our kitchen for around 6 months now and it's just as beautiful as day one! Thank you ❣️

January 6, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi Ali!

Wow, we are absolutely delighted to hear about your exceptional experience with us. It's amazing to know that Santa's patience and dedication in bringing your dream kitchen to life, while staying within your budget, made such a positive impact. We're thrilled that you are still enjoying your beautiful kitchen six months later!

Please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

Amazing - Dan Jones Leeds designer

I cannot recommend Dan Jones at Magnet Kitchens, Sheepscar, Leeds highly enough. From the very first appointment Dan was incredibly knowledgeable, patient and listened to what I wanted. He took the time to design my new kitchen with such care and attention to detail, offering helpful advice and great ideas while always making sure it reflected my vision. Dan has been amazing throughout the entire process, nothing was too much trouble and was always there to answer any questions or concerns that I had. Thanks to Dan, I now have my long awaited dream kitchen, and I couldn’t be happier with the result. Myself and my Husband are truly grateful for all his support. Thank you Dan for your outstanding service. Amazing. Won’t hesitate in recommending you and Magnet to anyone who needs a truly beautiful new kitchen. Thanks again.

May 18, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi Paula,

We're absolutely thrilled to hear how delighted you are with your new kitchen! It's wonderful to know that Dan was incredibly knowledgeable, patient, and attentive to your vision throughout the design process. We appreciate you sharing your fantastic experience.

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

Mim in Dundee was very helpful and…

Mim in Dundee was very helpful and suggested different layouts and fittings. She took time to listen to my ideas and incorporate what I wanted. I look forward to seeing the project completed.

August 3, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi!

We're so pleased to hear about your positive experience! It's wonderful that Mim was very helpful and took the time to listen to your ideas. We look forward to seeing the project completed too!

Thank you
Molly
Magnet

Rated 5 out of 5 stars

This is my third Magnet kitchen

This is my third Magnet kitchen over the last 40 years in three different properties I’ve lived in. Every kitchen has withstood the test of time. My latest one was again from the St Austell branch of Magnet where Jack & Ross were so helpful in helping me to design what I could fit into the area I had. I was kept informed on delivery dates & the ready assembled units were delivered on the day & time given. A slight tweak on one of the units was organised by Jack & a different unit was exchange within a few days so as not to hold up the fitting. I also purchased the integrated white goods & I am also very pleased with those. The St Austell showroom had a good selection to view & the staff are so friendly, welcoming & helpful & will work around your budget, nothing was rushed. I also liked that you can sign into your Magnet account & view your order, send & receive messages about you order with a good response time.

June 2, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi Carol!

We're thrilled to hear about your continued positive experiences with us over the past 40 years! It's wonderful to know that our kitchens have consistently met your expectations for durability. We're especially pleased that our team was so helpful in designing your latest kitchen and ensuring a smooth delivery and exchange process. We appreciate your kind words about our showroom and the convenience of our online account system.

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

Plymouth - Excellent level of service & expertise

After considering products from other manufacturers in the Plymouth area (including Wrens) we found the kitchens offered by Magnet to be of superior quality. In addition the Senior Kitchen Designer David was extremely experienced and patiently discussed several changes to our design with no pressure for a sale. In fact all the staff in the Plymouth branch were friendly and helpful whenever we went in and we would 100% recommend Magnet for kitchens to friends and family in the future.

June 30, 2026
Unprompted review
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Reply from Magnet Kitchens

Hey Lindsay,

We're thrilled to hear about your positive experience with our kitchens and the Plymouth branch. It's wonderful that our team provided such excellent service and patiently discussed your design changes. We appreciate your recommendation!

Molly
Magnet

Rated 5 out of 5 stars

From Charlie in Magnet everything has…

From Charlie in Magnet everything has been perfect always in contact with James and a pleasure working with Charlie the purchase went smoothly, thanks Charlie.

As for James and his team, what a team everybody turned up and we’re sitting on my drive before 8 O.Clock every day. The first contractor to arrive on time in Gloucester.

The work has been excellent, James and his team are professionals and covered every small detail, sorry to see them go.

James and his team are highly recommended

August 4, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi

We are so pleased to hear that your purchase went smoothly and that our team was always in contact. It's wonderful that the team arrived on time and that the work was excellent. We are glad to hear that they are highly recommended.

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

Shawn Williams and all the staff at…

Shawn Williams and all the staff at magnet Merthyr were exceptional would deff recomend

August 4, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi Gareth

We're so glad to hear about your excellent experience with our team. We truly appreciate your recommendation!

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

Very pleasant helpful staff and lovely…

Very pleasant helpful staff and lovely to see kitchens all laid out beautifully

July 31, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi Lynne

We're delighted to hear that our staff were helpful and that you enjoyed seeing our beautifully arranged kitchen displays. Thank you for your kind words!

Molly
Magnet

Rated 5 out of 5 stars

From start to finish the service...

From start to finish the service at Magnet was excellent. We appreciated the personal service from Alice and the team as well as Jim and his team of fitters. When minor things needed organising or attending to through the design and fitting process someone was always on hand to take care of everything. Thanks to everyone for a great experience.

August 20, 2025
Unprompted review
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Reply from Magnet Kitchens

Hi Oliver

We're so happy to hear that the service was excellent from start to finish. It's wonderful that you appreciated the personal service and that our team was always on hand to take care of everything. Thank you for sharing your great experience!

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

Highly recommend talking to David at Plymouth

We chose Plymouth branch for our kitchen because of David . He has so much knowledge about it all . He was a real help , any problems were solved really quickly. He was a great help and top notch service . I’m loving my new kitchen , thanks Dave .

May 29, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi Jennifer

We're thrilled to hear that David provided such excellent knowledge and assistance, helping to quickly resolve any issues. We're delighted you're loving your new kitchen!

Please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

Charlie Burgess in the Gloucester…

Charlie Burgess in the Gloucester retail park store was incredibly helpful in assisting me with my design and listening to what we required. I wouldn’t hesitate to use her again when we need more working undertaken.

August 3, 2026
Unprompted review
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Reply from Magnet Kitchens

We're so pleased to hear about your positive experience! It's wonderful that Charlie was incredibly helpful in assisting with your design and listening to your requirements. We appreciate your kind words.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Friendly, very helpful and very approachable.

Our experience was because when we first walked through the door there was no ‘hard sell’, which we really appreciated. The staff just left us be, they were there if we needed them. We eventually chose our kitchen, then arranged to have a’design’ appointment. Throughout we were looked after by Paulina and Cameron from the Crewe branch, Cheshire. They were so helpful, friendly and approachable. This is very rare for me to do a review but for recognising these 2 colleagues, they deserve a special thank you.

August 1, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi Sharon

We are so pleased to hear about your positive experience with us. We truly value your kind words and thank you for taking the time to share your feedback.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Thanks Magnet At Branksome for our Beautiful kitchen

Just recently we have had the most excellent experience from Magnet at Branksome who designed and completed our new kitchen which took about 10 weeks start to finish. The original recommendation to use this shop came from my daughter who went through the whole experience as we did.
We used the same designer, Darren, who was so professional and knowledgeable about everything to do with the Magnet product. His design from start to finish was absolutely brilliant.
We had major work done in the kitchen from removing walls, re-plastering, electrics, new floor, new pipe work etc etc. The building work was undertaken by a husband and wife team who did everything from start to finish, including all the decorating too. Richard and Dawn were so professional, clean, tidy, they had a very fine eye to detail, which pleased me so much as I’m an ex engineer with the same outlook on how things are done. Richard & Dawn knew the Magnet product so well and the standard of fitting was perfect in everyway. We had a stone worktop fitted by an outside company, all arranged through Magnet, and the two young lads who fitted that were very very good too.
All in all, our experience and support from the whole Magnet team was just perfect in every way possible. Thank you to Lizi, Darren, Richard & Dawn and everyone else at Magnet Branksome for transforming our kitchen and making it look so modern now

July 1, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi Robert

We are absolutely delighted to read such a wonderful review of your recent kitchen transformation. It's fantastic to know that your daughter's recommendation led to such a positive experience for you as well. Thank you for sharing your journey and for acknowledging everyone who contributed to making your kitchen.

Please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Anika in Wimbledon helped us design our…

Anika in Wimbledon helped us design our dream kitchen and we were so thankful for the thought and time she put into getting our design perfect. She worked with our budget and suggested ways to cut cost without compromising quality. She has amazing customer services and has a lovely warm personality. Thank you Anika! You were brilliant.

August 1, 2026
Unprompted review
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Reply from Magnet Kitchens

Hi Lindsey

We're so happy to hear that Anika helped you design your dream kitchen and that you appreciated the thought and time put into getting the design perfect.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

My lovely kitchen.

Magnet had the units and worktop which I liked besr. The sales reps were helpful without doing a hard sell. The kitchen designer listened carefully to my needs and adjusted the plan accordingly. I think the units and appliances were a good price for their quality.
My kitchen designer, Georgia from Portsmouth was very organised and thought of everything. She had a pride in doing a good job that was reflected in her design and customer service.

August 1, 2026
Unprompted review
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Reply from Magnet Kitchens

We're so pleased to hear you found our units and worktops to your liking, and that our sales representatives were helpful. It's wonderful that Georgia listened carefully to your needs and adjusted the plan accordingly.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 1 out of 5 stars

So disappointing, stressful and expensive

So disappointing. After paying ~£14k nearly a year ago I'm still left with bare kitchen walls with holes and exposed wires after the original joiner took all the tiles off and the replacement joiner ghosted me. Wouldn't go near this company again. Such a stressful and expensive experience after paying so much money. Really unimpressed with how the manager of the Dunfermline branch handled the issues (or didn't handle!).

October 20, 2025
Unprompted review
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Reply from Magnet Kitchens

Thank you for taking the time to leave us a review.
I’m really sorry to learn about your experience, this is not the service we strive to achieve and would like to look into how we can put it right. If you haven’t already, please could you send an email to our Customer Care team at ccenquiries@magnet.co.uk including a copy of your review, your name, address and any order references and we will do all we can to help.

Thank you
Molly
Magnet

Rated 5 out of 5 stars

Sarah Saunders Was extremely…

Sarah Saunders Was extremely professional and helpful.
I would definitely recommend Sarah and the team.

June 26, 2026
Unprompted review
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Reply from Magnet Kitchens

We're delighted to hear that you had such a positive experience with Sandra. We appreciate you highlighting the professional and helpful service you received. Thank you for your recommendation!

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

We went into the Bolton branch and…

We went into the Bolton branch and spoke to David, he was really helpful and knowledgeable about everything we asked him and made us feel comfortable with the whole process and we would highly recommend him and magnet

July 31, 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We're happy to hear that David was really helpful and knowledgeable, making you feel comfortable with the whole process. We appreciate your high recommendation.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

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