After a large extension on our house, we visited many kitchen suppliers and found Magnet, at Branksome, super helpful. In particular, Belinda, who went far beyond the requirements of a Sales Executiv... See more
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At Magnet, we've been bringing kitchen visions to life for over 100 years, combining award-winning design, expert craftsmanship and dedicated service to create kitchens made to be lived in. Every customer works with a dedicated Magnet Designer who takes the time to understand their home, lifestyle and budget, guiding them from design through to delivery and working alongside their installer to make the journey as seamless as possible. Our kitchens are built to last, backed by FIRA Gold accreditation for over 30 years, a lifetime guarantee on our pre-built cabinets, and multiple Ideal Home awards recognising our design expertise. We're proud of the trust our customers place in us, and every review helps us continue to improve the experience we deliver.
Our commitment doesn't end when your kitchen is installed. From our lifetime cabinet guarantee to our unique one-year aftercare visit, we're with you every step of the way.
United Kingdom
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I have to say that my experience with Magnet Kitchens has been first class and faultless. This is mainly down to the fantastic designer, Sarah Saunders at the Bromborough branch. From the very first appointment to the finalised kitchen design, Sarah has been so helpful especially with my many changes of mind, indecisions and dithering. She made realistic suggestions to the design which I loved and incorporated whilst keeping the price within my budget. Her experience and attention to detail was exceptional despite the many challenges I gave her. Communication has also been frequent and uncomplicated.
I would not hesitate in recommending Magnet for their choice, personal attention and price.

Reply from Magnet Kitchens
Perfect customer service and great Kitchen design from Klaudia Stoklosa who dealt in detail with all our requests and instant feedback throughout our new Kitchen purchase

Reply from Magnet Kitchens
Our joiner fitted a utility space for us, on his recommendation we chose Magnet.
We are delighted with the units and worktops, they look stunning.
Billy Cassidy from your Corstorphine (8640) showroom was extremely helpful. Our first choice of worktop was discontinued, as was the 2nd one! Billy suggested the one which we agreed on and we are glad we did.
The delivery of the goods was straightforward.
Great service and we wouldn't hesitate to recommend Magnet Corstorphine to our friends.

Reply from Magnet Kitchens
Bought new kitchen from

Reply from Magnet Kitchens
Solid kitchens! As landlords we have bought a few of these kitchens and each time we have not had any issues and the staffs have been helpful

Reply from Magnet Kitchens
I have ordered units for our kitchen and utility room from the Bolton branch. I can honestly say the customer service I have received from David Hunter has been exceptional, nothing is too much trouble, I would definitely recommend.

Reply from Magnet Kitchens
Magnet Hastings, staff member Jack Bonner. Excellent customer service, patient, kind and great communication.

Reply from Magnet Kitchens
Jack Bonner Hastings branch.
Excellent customer service , Jack went out of his way to help me source a discontinued item and arrange for the delivery too from Hastings to Melksham.
Was pleasant informative and quick to come back.
Credit to your company.

Reply from Magnet Kitchens
Dropped into the Leith branch to confirm some colour choices. Alex was very helpful in narrowing our selection and gave plenty of additional insight into the rest of the process.

Reply from Magnet Kitchens
Deb and Steven would like to thank Sadie for the work designing are new kitchen.Excellent service from start to finish,she was professional and knowledgeable and made the whole process straight forward nothing was to much trouble for her. Highly recommend her to anyone looking for new kitchen

Reply from Magnet Kitchens
Felicity was amazing- so helpful and knowledgable the time flew by!

Reply from Magnet Kitchens
We worked with Nathan and the Team at the Aberystwyth Branch of Magnet and found the whole planning and installation experience excellent. Nathan was able to design several options and make regular changes until we were agreed on the final version. As a team they worked well with our chosen fitters and we are very pleased with the smooth running of the entire project. The quality of the cabinets and fittings is also excellent and we were able to get a prompt refund on all unused items. I can highly recommend the experience of planning, choosing the Kitchen, dealing with the sales team and the quality of the final product.

Reply from Magnet Kitchens
I had an appointment at Magnet in Orpington, and Derek was absolutely welcoming, professional, supportive, and knowledgeable.

Reply from Magnet Kitchens
The rep was professional at all times. The rep was friendly, informative and efficient.

Reply from Magnet Kitchens
Very professional. Listened to our needs and converted it into great design ideas!

Reply from Magnet Kitchens
Great service from Start to finish from Kel and Craig at the Chester branch, from initial design to some great finishing touches. Overall nothing was too much trouble, friendly and personable service, both in store and at the home Visit. Listened to ideas and brought them to life. Highly recommended , thanks both. Competitive Price for a superior product.

Reply from Magnet Kitchens
We had looked at many kitchen options, but the balance of style, quality, price and flexibility won us over. Jon Allen at Leicester was friendly, professional and showed real attention to detail - this proved itself when the kitchen was actually installed by Nick Hutton of Littlethorpe Kitchens who showed equivalent flair and attention to detail. We are really pleased with the kitchen, and with the service that we got from Jon and Nick. We would fully recommend Magnet to others.

Reply from Magnet Kitchens
We had our kitchen brought into the 21st century this summer ! Magnet have some interesting designs and innovations and Jaspreet at Magnet Slough worked hard to create a great design for us. Their installer Andy was brilliant and went the extra mile. All in all, a great experience- we’re very happy !

Reply from Magnet Kitchens
Eloise Davidson was fun, professional, and efficient; really helped me form a full idea, and then brought that vision alive. Came on a recommendation of a friend, and would pass pay that recommendation right on forwards.
Miles the manager was friendly too, so the vibe in the showroom was jovial throughout.
I've come away feeling well taken care of and we'll informed, and confident in the process as it moves forward.

Reply from Magnet Kitchens
We went to Magnet Essex Rd in Islington and from start to finish, Satvir Kang delivered a superb service as did our installer Jamie. We really felt they went above and beyond in getting our new kitchen over the line. Super impressed and I wouldn’t hesitate in recommending them.

Reply from Magnet Kitchens
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