Magnific Reviews 

I am sharing this review after several unsuccessful attempts to resolve a billing and subscription issue with Freepik/Magnific through their support channels.

I purchased the Premium+ annual plan for BRL 1,069.20 using a valid discount coupon. After contacting support to resolve an issue, my subscription was cancelled, and I was later informed that the amount had been refunded and that I would need to purchase the plan again.

Since then, I have opened multiple support cases in an attempt to obtain a proper resolution:

01605884, 01602386, 01611660, 01613690, 01615883

The issue is that the same plan now costs BRL 1,620. In practical terms, the support process resulted in the loss of the commercial conditions under which I originally purchased the subscription.

From a customer and consumer rights perspective, this situation is concerning. I purchased a plan under specific conditions, using a valid coupon, and due to the way the case was handled, I am now being asked to repurchase the same service at a significantly higher price.

At this point, I still expect Freepik/Magnific to review the case properly and offer a fair resolution, such as reinstating the original purchase conditions or providing an equivalent alternative.

If this cannot be resolved directly, this is the type of situation that may reasonably need to be escalated through formal consumer protection or legal channels, since the financial impact was caused by the support process itself.

I hope Freepik/Magnific takes this seriously and provides a solution consistent with the original purchase conditions.

I purchased a Pro package for 280eur and after 4 days I opened the website and I had Free plan and no credits. I wrote to support 4 times and got no answer, why on earth they dont have a live chat support in 2026..

I am writing this review because I have tried multiple support channels without getting my issue resolved.
My subscription was renewed as Premium+, but I only wanted to keep the regular Premium plan. My intention was never to cancel my service — only to downgrade from Premium+ to Premium and adjust billing accordingly.

I opened support tickets and contacted support, but instead of receiving assistance, additional cases were created while my original request remained unresolved.
I currently have multiple open tickets and still no proper resolution.
I would appreciate assistance from the support team regarding this issue.

ok
Case #01637423
Case #01634901
Case #01634970

Quality dropped to the ground. Scam about unlimited.

I've had a yearly subscription since the beginning of 2026. After the rebranding from Freepik to Magnific, I suddenly couldn't log in anymore. The reason: 2FA verification emails were consistently arriving 1–2 hours late, long after the code had already expired. I made approximately 50 login attempts over 2 weeks.

I contacted customer support and did everything they asked: I whitelisted the sender domain, the sending address, everything technically possible on my end. I documented all of it and sent it to support. Their response? They sent me the exact same instructions again. No acknowledgment of the information I provided, no escalation, just copy-paste templates on repeat.

The result: I am completely locked out of my premium account. I can't reset my password, I can't disable 2FA, because both require those same verification emails that never arrive in time.
For no reason, they refuse to disable the 2 FA from their side.

I am now in the process of getting a refund, because there is simply no other option. I've also seen similar reports from other users on Reddit, so this doesn't appear to be an isolated issue.

This is the worst customer support I have ever experienced. A platform that locks paying customers out of their accounts and then responds with useless templates is not a platform I can recommend to anyone.

Ticketnumber: 01623955

my premium + subscription was renewed with missing credits. I contacted the support team, but no answers. I asked for a refound on paypal (of the missing credits only, about 10$), and then they suspended my account...

I paid for a plan in December, and my plan is showing FREE, i have a PREMIUM account, paid ANUAL!! Your support are not helping me and my team will take legal actions if this misunderstanding is not solved. I HAVE A PAID ANUAL PLAN AND MY PLAN IS SHOWING FREE!i will sure take this further if my problem and my account don´t show premium in short time. Fuckass support.

This service engages in fraudulent financial practices. Initially, they offer a specific pricing plan that promises "unlimited" access to their services.
However, immediately after receiving payment, they abruptly alter the terms of this "unlimited" access—rendering it impossible to work effectively within the "unlimited" tier. They disable simultaneous generation capabilities, claiming that "your usage is too active." Furthermore, they make the "unlimited" generation process unbearably slow. Meanwhile, their support team offers nothing but excuses, all of which ultimately boil down to a single objective: pressuring you to purchase additional generation credits.

Never purchase services from this website. Never provide them with your bank card details (they constantly attempt to charge you amounts far exceeding what is contractually owed).

I’ve been a Premium Plus user for a while, and my current subscription is around 10,350 PKR/month (~37 USD). Everything was working completely fine back when it was still under Freepik.

But today I got a call from my bank saying that Magnific attempted TWO different charges on my card:

First attempt: around 66,000 PKR (~235 USD)
Second attempt: around 42,000 PKR (~150 USD)

Both transactions were declined because I didn’t have enough balance in my account.

Honestly, this is extremely concerning and disappointing. My actual monthly plan is nowhere near those amounts, so why is the system trying to charge me 3X–6X more than my subscription?

And the scary part is: if I had enough money in my account, those payments might have gone through without me even realizing it at first. I would have seriously regretted that.

I don’t know if this is a billing bug, payment system issue, or something else after the transition from Freepik to Magnific, but this really damaged my trust in the platform.

Has this happened to anyone else recently?

We moved to the annual plan this afternoon. In the evening, we suddenly got an email saying that the subscription had ended and we were locked out. They put us on the free plan, and we moved from the Pro monthly plan to the Pro annual plan, which is their highest paid plan.

Now that we are on the free plan, we do not have premium support, so we are stuck here at work, waiting for them to get back to us by email.

Ever since the company was acquired by Magnific, production has slowed down dramatically. Before, even when the unlimited limit was reached, up to 6 videos could run simultaneously in the queue. Now it constantly throws errors and arbitrarily limits you to 2 at a time. To make it worse, it occasionally displays messages saying Kling is overloaded and suggests using other tools which is absurd. They raised prices while degrading the service. The platform is in a terrible state right now, practically unusable. The site crashes throughout the day, slows to a crawl, and sometimes tabs become completely unresponsive. For these reasons I am cancelling my subscription and looking for alternatives.

I don't care about your bot response. Fix the system. What I used to finish in 1 hour now takes an entire day.

This thing is becoming a legitimate scam. There is nothing 'magnific' about this platform. You pay the subscription but you don't know what you are buying, they are not transparent at all. When asking how many fast gens there are for Premium+, this is the answer that I got: Speed on Unlimited varies with demand and how much volume is going through your account. It still works, generations just take longer when usage is high. Credits are full speed any time and your plan includes them, that’s the fastest way to work when you need it consistent. DM us your email support if you want us to take a look.
I am pretty sure this is against the EU law, but I will have a proper look into this and will report then.

Lately, a slow gen for on image was about 10 minutes on average for NB2.

The support is almost non existent, with a reply 48-72 hours after you make the enquiry.

They completely destroyed the platform. Everything is extremely low quality, takes ages and 80% of the time doesn't work at all, yet they take your money. SCAM

I have payed for a anual subscription plan at 23th of March 2026, I have used the plan for a few days and at 29th of March my account got switched back to free without any reason. I have tried to reach the support multiple times but not a single word for a week already. I am really furstrated of this situation as I was counting on the servrice for my work and it's not just I lost the benefits of my subscription but also I lost days of the plan it's self. My latest case I have opened is 01616939...............

They slowed down the unlimited generations so much it's practically unusuable right now. Freepk/Magnific is not a good option for anyone who relies on it for work.

Company removed unlimited GPT 1.5 from my plan BEFORE MY BILLING CYCLE RENEWS. They didn't honor the agreement for the month. I paid for 1 month of unlimited usage and they removed it mid cycle.

Agent Mao from customer support is the most useless person I have ever dealt with. He doesn't read your emails properly and keeps spamming templated replies and closes the ticket without a resolution or alternative offers.

Since Freepik rebranded into Magnific, the platform has gone noticeably downhill. What used to feel like an accessible, creator-friendly service is now heavily monetized and restrictive.

The biggest issue is the shift to a credit-based system. Even on a €45/month plan, you’re not getting real “unlimited” access—you’re just buying into a pool of credits that disappear fast. Generating higher-quality images eats through them quickly, making the subscription feel misleading.

And the free tier? Practically useless. With only ~1K low-tier (“nano”) generations, it’s hard to create anything meaningful. What can you realistically do with that if you’re trying to work seriously?

Overall, it feels like a bait-and-switch: what was marketed as flexible and powerful is now locked behind aggressive credit limits. Not worth it anymore—there are better alternatives out there.

Browsing Magnific is genuinely enjoyable—the site is packed with stunning visuals across a wide range of styles, themes, and formats. Whether you’re looking for something specific or just exploring for inspiration, there’s plenty to discover.

Unlimited is a lie, they use credits no matter what. will chargeback via bank if they don't offer a refund. their customer support think people are stupid and give patronising answers, a company like this will not succeed.

It changed from Freepik, which was already bad. I cannot believe that I paid 1 yr in advance for the premium sub. It's simply most of the time not working. It has cost me more than what it has given me so far. Regret my purchase.