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mail.com Reviews 4,482

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TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed significant frustration with the service, describing it as slow and unreliable, with issues like emails not sending or receiving, and accounts being blocked without clear reasons. People also found the website problematic, citing non-functional search facilities and persistent error messages. Some people were dissatisfied with the customer service, noting a lack of responsiveness, unhelpful AI chat, and difficulty reaching human support, even for paying customers. The user experience was also a point of contention for some, who encountered issues with pop-up ads obscuring emails and complex registration processes.

What people talk about most

Website

Reviewers mention negative feedback about the website. Many customers report being locked out of their... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report being ignored after... See more

Customer service

Clients share negative opinions on customer service, with many reporting a complete lack of support and... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers reported significant frustration... See more

Service

People report negative experiences with service. Many reviewers express disappointment, citing issues like... See more

Based on these reviews

Rated 3 out of 5 stars

I've been a Mail.com customer for many years without any problems, but over the last few weeks the service has become so slow it is frustrating to use. When I tried to find out why I discovered the s... See more

Rated 3 out of 5 stars

While generally reliable, I get constant emails threatening account closure if I do not confirm it. I followed the link the first time and it returned a 'not found' message. I now assume this is spa... See more

Rated 3 out of 5 stars

THE RECAPTCHA REGISTRATION&VALIDATION PROGRESS ERROR (WHEN I COMPLETED THE RECAPTCHA AND APPEARED (4.0s or little far) I DID CLICK(BACK THE STEP) AND I TRY ANOTHER EMAIL TRY CREATE BUT WHEN I CLICK NE... See more

Rated 3 out of 5 stars

I have used mail.com now for many years. Never had any problems. The App on the telephone is top. I have also send mails with an attachment of almost 1mb. Lately i tried to send an email with less th... See more

Company details

  1. Association or Organization
  2. Email Service Provider
  3. Internet Service Provider

Written by the company

mail.com, a leading brand among international email providers, offers you secure and reliable email service. Saving you time and hassle with your digital everyday conversations is our main priority. Therefore we constantly work on improving our services, while keeping a big focus on our users' privacy. Our innovative, easy-to-use email features will make your life a whole lot easier. Whether for business purposes or private use - with a choice of more than 200 unique domains you will surely find your perfect email address. For more information and to create a free email account today, visit our homepage at www.mail.com.  Please don't hesitate to contact our customer service with any questions or concerns at https://service.mail.com/shareFeedback.html.

Contact info

  • 100 North 18th Street, Suite 400 , 19103, Philadelphia, PA , United States

  • www.mail.com

3.0

Average

TrustScore 3 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I guarantee a nightmare

I guarantee a nightmare. You're hit with scary images upon log in, then spam, then ads. Then, as you try to check your inbox from Gmail, it BLOCKS you from entering any POP3 information unless you pay! You have to pay to remove their disgusting, skin-crawling ads, you have to pay to use another email service to check mail from their account, and all around, you have to suffer if you dare touch this cesspool of a FRAUDULENTthievingGROSS platform that thinks anyone will be nuts enough to pay it a single dime. So bummed I tied the account to important documents. DO NOT USE THIS TRASH. You've been warned!

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Double Negative 5 stars

If I could go lower than one star I would. My email account was recently hacked. Someone changed my information, including my recovery email. I contacted support multiple times to try and resolve this issue as I need access to my email for work purposes in a medical office, as well as personal. I was sent a questionnaire which I completed to the best of my recollection (asking when I registered the account was a little unfair, who actually remembers that when it has been over 15 years?). I received this in response:

"Please note that the information does not match with the one on our files and we were not able to identify you as the rightful owner of the account.
Unfortunately, we are not able to provide you access to the account as we take the account security of our members very seriously.
Please note that this is a decision made by our abuse department and we do not have further information we can provide to you."

Whatever information did not match is probably because some HACKED ME AND CHANGED IT!

In response and in order to further prove my identity, I forwarded a copy of a form I had to complete, along with a copy of my drivers license, which I had to send to 23 and Me in order to change my email with them. I have not had any reply as of yet.

This is absolutely unacceptable and it is beyond the worst customer service EVER to not be able to speak to an actual person. I asked several times for a real person to contact me with no response.

I now have to try and change my email with over 35 places that I do business with and try to verify my identity with each one. It has taken hours and I am not even halfway through the list.
I would NEVER recommend this mail service to anyone.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Mail.com has been crucial to keeping up…

Mail.com has been crucial to keeping up any and all communication. I received an a specific email address for my personal use and a separate one for my professional use, as well as office tools that help me create and edit important documents. It's easy to navigate and use, but the best part is that I got all of this for free. I would definitely recommend Mail.com to anyone in need of an email address for personal and/or professional use.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good app. Go for it!

No negative comment at all. Reliable works well cross-platforms. Advertising is not intrusive. I have been using it for several years now and I am still enjoying it!

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

you cant delete the account

i tried to delete it several times in browser and the app and always got error message.on the google play they told me its possible to delete on browser but fail.scum

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

Awful, decaying email service.

Crap. Emails fail to send a good portion of the time, returning "delivery failed permanently" messages claiming some extensive technical jargon is responsible. This doesn't happen with my proton mail or any other email client. It's clear that mail.com is not being updated or maintained to keep up with newer browsers or other email services. Avoid.

February 26, 2025
Unprompted review

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