Mail Shop  Reviews 

372
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Last experience with You garden with an order for wallflowers,and left very disappointed after planting out. Offer in Daily Mail 20/8 for 20 garden ready plants for £9.99 the code was now inactive an... See more

Rated 1 out of 5 stars

I wonder who dispatches plants that are obviously dead despite the description well established and ready to plant out. Like others I recieved plants which were no more than twigs in half a pot of co... See more

Rated 1 out of 5 stars

Order no. 100519329 Placed on order on 25th March when money was taken & yet to receive the order. I appreciate in the current climate it may be delayed but no tracking or communication makes it very... See more

Company replied

Rated 1 out of 5 stars

Had to give 1 star, deserve no star. Bought plants on 25th April, one plant was delivered dead, completed the online form for Mailshop and plant supplier, phoned them, was promised a refund within 3... See more

Company details

  1. General Store

Information provided by various external sources

Mailshop is a marketplace brought to you by the Daily Mail which offers a range of homeware, furniture, garden ranges, cookware & gifts to buy online through our trusted suppliers


Contact info

1.6

Bad

TrustScore 1.5 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(372)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First-rate product.

Good quality made with strong, durable material making it an ideal, reliable hose-pipe for different purposes- highly recommended with prompt delivery, securely packaged, and reasonably priced.

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi There,
Thanks so much for taking the time to leave a review, we're pleased you are happy with the product and the service.
Many thanks,
The Mail Shop Team

Rated 2 out of 5 stars

Unexpectedly found that I was not…

Unexpectedly found that I was not dealing with the Mail group.

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Mr Harpham,
Sorry to read your review. We do state we partner with different suppliers that are able to bring you not only their great products but are experts in the industry they work in, so they can deliver a great customer experience to you.
Many thanks,
The Mail Shop Team

Rated 1 out of 5 stars

I have E.mailed this company about how…disappointed

I have E.mailed this company about how dissatisfied I was with the plants I received.They were dispatched on the 26th delivered on on 6 th June and we’re mor dead than alive with 2plants missing of which l would rather have a refund . I will never order plants from you again. I also ordered 2urn planters from you delivered about a month ago that when planted up we’re not strong enough to hold the soil and plants I found them collapsed on the ground the next morning.

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi there,
We're really disappointed to read your review, do you want to share you order number(s) with us and we can look into the matter for you as a matter of urgency.
Thanks,
The Mail Shop Team

Rated 3 out of 5 stars

Mixed Feelings

I ordered a garden lounge rocker & a pair of colour changing solar lights & waited. I had notification the rocker was out of stock & was refunded but then received a phone call to say I could have one. The rocker when it turned up seems pretty sturdy & once you are in,it is comfortable although the little head pillow does not stay in place. Sadly the lights were not as successful,there was the odd flash now & again but that was it. A replacement pair were sent but they were no better so I gave up & accepted a refund.

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Catherine
Thankyou for taking the time to leave us a review. We're sorry you were not pleased with the products you received. We will pass this back to the supplier who are constantly reviewing their range to ensure it is what our customers want and enjoy.
Many thanks,
The Mail Shop Team

Rated 1 out of 5 stars

I have been asked to review a product I…

I have been asked to review a product I have not yet received. Does this mean it has been sent and you expect me to have received it?

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi There,

Please provide your order number and we will chase up your order number?

Thanks,
The Mail Shop Team

Rated 1 out of 5 stars

The furniture that wasn't

Ordered two rattan bistro sets,after a few days sent Chase up emails twice and then got 'credit account thank you for using mail shop,no explanation,nothing.ithen sent email asking why and was my money back in my account,nothing!!
Had to go to my bank to check if money was in my account

TERRIBLE SERVICE,TERRIBLE CUSTOMER RELATIONS!!!!

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Brian,
Sorry to hear your review, I can see your order was refunded and the email you received was an automated one to let you know that your refund was being processed. We do not monitor our automated email inboxes.
Sorry your experience was not more positive.
Thanks,
The Mail Shop Team

Rated 1 out of 5 stars

The oven arrived sleight damage but I…have never used it because the will not close.

The oven arrived sleight damage but I did not know who to contact and being alone and 78 years it lies there in my kitchen unused and I threw the box away.

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi David,
I'm really sorry to read your review. Your parcel should have contained paperwork explaining how to return. Do you want to give us your order number and see what we can do?
Thanks,
The Mail Shop Team

Rated 4 out of 5 stars

Very nice and big Parasol

Very nice and big Parasol, and great value.
Only problem was that a plastic ring/grip was broken, but my clever husband fixed it.
So no need to call customer services.
The parasol looks lovely on the patio.

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Wendy,
Thanks so much for taking the time to leave a review. We will pass on your feedback to the seller regarding the ring/grip.
Enjoy the summer with your new parasol!
Thanks ,
The Mail Shop Team

Rated 5 out of 5 stars

floor cleaning

put in water and floor cleaner then wipe over the floor so easy clean no streaks and a shiny floor easy to change cloths without a doubt the best floor cleaner on the market

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Alan,
Many thanks for taking the time to leave us a review on your new floor cleaner - we're pleased you are happy with it!
The Mail Shop Team

Rated 5 out of 5 stars

I have been happy with all orders I…

I have been happy with all orders I have placed with Mailshop

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Dorothy
Many thanks for taking the time to leave us a review and we're pleased to hear you are happy.
Many Thanks,
The Mail Shop Team

Rated 5 out of 5 stars

Ordered an outside clock

Ordered an outside clock. Looks really good and was delivered quickly.

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Susan,
Thanks so much for taking the time to leave us a review. We're pleased you are happy with your new outdoor clock.
Thanks,
The Mail Shop Team

Rated 5 out of 5 stars

See thro kettle

We like the kettle very much

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Gillian,

Thanks for taking the time to post and we're pleased you're enjoying your new kettle.

Thanks,
The Mail Shop Team

Rated 5 out of 5 stars

A stainless steel garden hose

A stainless steel garden hose. Its marvellous. No kinks etc very useful.
Excellent service delivery was very quick

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Andrea,

Great to hear about your new hose - it looks set to be a nice long summer so sure you will get lots of use from it!

Thanks
The Mail Shop Team

Rated 5 out of 5 stars

Perfect item for dog loving gardeners

I loved the item I purchased. It was a garden ornament which was perfect t. It arrived promptly and well packaged. It was a dog covered in green baize-like material and slightly larger than it looked and very sturdy. I am so pleased with it.

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi there,
Thanks so much for taking the time to leave a review. We are so pleased you are happy and enjoy your new garden ornament!
Many thanks,
The Mail Shop Team

Rated 5 out of 5 stars

Used mail shop about 6 times now

Used mail shop about 6 times now, no problems what do ever.

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Mic M,

Thanks for taking the time to leave us a review, great to hear!

Thanks
The Mail Shop Team

Rated 1 out of 5 stars

Waste of £6.99 carriage

Am going to phone customer services plants very small only 2 have survived i know they were free just pay carriage but a waste of£6.99

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Mr Pinn,

Sorry to hear you are not happy. Can you please send me your order number and we will look into this?

Thanks
The Mail Shop Team

Rated 3 out of 5 stars

Communication could be better.

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Linda,

Thank you for the feedback, we will pass this onto the supplier and try to improve the communication between seller and customer.

Thanks
The Mail Shop Team

Rated 1 out of 5 stars

The flowers have never came I have…

The flowers have never came I have waited a long time ,I even e mails them two weeks ago an still nothing appeared

June 10, 2020
Unprompted review
Mail Shop  logo

Reply from Mail Shop

Hi Sandra,

Sorry to hear this. Can you please send me your order number and we will look into this?

Thanks
The Mail Shop Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look