Maisons du Monde UK Reviews 

This is the first company review I have ever written, but my experience with Maison du Monde was so terrible at every turn, that I feel it’s only right to warn others to NOT SHOP HERE! Order number: 13 56 80 38 2.

I thought my problem was a simple one. 16th July- I bought a lovely looking, very expensive sofa from one of the French stores. The staff were lovely, in fact they were the only nice people I interacted with from this company. I checked the 7-10 day delivery timeframe multiple times in the shop- as I needed the sofa to be delivered to my house before returning to England on the 3rd August . A few days later, I received an email saying that my delivery time would be on the 4th August (so 19 days after purchase). I’d like to mention that I have no problems with the delivery being late, as mistakes happen - as long as the company apologises and makes an effort to find a solution. I called the French team the next day, and had to call 7-10 times after that chasing answers. The team were rude, they put the phone down on me, they called me a liar at one point and never once apologised or tried to resolve my issue in any way. Of course, after a point I was no longer concerned about the delivery and just wanted a refund. Their response was that this was impossible and that they could only give store credit (useless to me in England with no near plans to return to France). I then tried my luck with the UK team, hoping that the language barrier had been the problem - they were slightly less rude but still thoroughly unhelpful. I called that team another 8-9 times during the period of a month and no progress was ever made. They just said they were escalating my case to try and get me a refund - which was almost certainly just a way to get me off the phone. I was promised multiple times by both sides of the company that I would get calls/emails with an update and not a single person ever got back to me. More frustratingly still, not one person apologised - in fact I was continually made to feel stressed, overwhelmed, and like the whole thing was my fault. I got a refund last week, after taking to social media - but I am 100% certain the only reason I got my money back is because of my own stubbornness and refusal to give up, and nothing to do with them doing their bit when they were in the wrong.

I found the perfect mirror. It is exactly as I hoped. The only drawback was the months and months I had to wait. But it was worth the wait. My only suggestion would be updates on the delivery timetable when the exceed what was originally suggested

The product is good and the colour is accurate. What wasn't so great was that they took along time to be delivered. Also, it doesn't come with anything to attach it to the wall, or any instructions of how. In closer inspection, the image appears to be taken on a floor or table or has had the fastenings/screws edited out. Nice product, let down by the final steps.

Delivery longer than expected/quoted but items worth the wait, very pleased overall.

Bought a rug and a wardrobe but if I could go back in time, I'd have bought similar furniture from a different company. Maison du Monde is the most unprofessional furniture company I've ever dealt with. I mean, their replies to negative reviews on here just say it all, right? 'We apologise for your dissatisfaction', as if it's your fault you're not happy with their poor service. They take 0 responsibility. Anyway, on to my experience. It's suggested on their website that the delivery will be communicated with you, but it wasn't with me. You won't be informed that they don't deliver on Saturdays until AFTER you've bought the product (why do they think every other furniture company delivers on Saturdays? Because people need to be in for this type of delivery! Never had this issue with Argos, Ikea, Debenhams, John Lewis, etc. etc.) Then when my boss was finally willing to let me work from home for a day, the delivery was cancelled. I had to figure this out myself, Maison du Monde did not inform me. When I said I couldn't get another day working from home and if we could talk about resolving the issue of delivery, they were rude and dismissive. I've worked in customer service myself and had I spoken to customers that way, I'd have been fired.... but this company doesn't seem to care. Anyway, I decided to give them one last chance and took a day of annual leave for the delivery. The delivery guys showed up with only one out of 2 items, the small rug that could've been left with the neighbours! So I lost a day of annual leave, still no wardrobe. No apologies, no explanation. Then "luckily", the first lockdown came and I was allowed to work from home. The wardrobe was set to be delivered in the morning. Checking the tracking link, it said it was yet again delayed, hadn't left storage and wouldn't be delivered. Then, unexpectedly, they did deliver it towards the end of the day and casually told me that they found the package in a damaged state and that I should check the wardrobe for damage after unpacking. Surely it's the seller's responsibility to check that they deliver undamaged products?! All in all, unprofessional and exhausting experience from beginning to end. That's why I didn't write a review at the time (2020), I was just mentally done with the whole situation. Some might argue that the delivery company is separate from Maison du Monde, but they choose to partner up with those delivery services so it's still their responsibility in my eyes. The wardrobe is pretty but really not worth the stress. Kirei Home have similarly nice furniture but they don't screw around with poor service, communication and delivery. I recommend you buy from them.

Trying to contact to inform of a damage and no contact details?!
Order 204180897. Please contact me.

Ordered a sideboard (£302). On removing the packaging it was damaged. I've written 3 emails now requesting replacement, but no form of communication has been recieved. I will be raising a dispute with my credit card company as this service is unacceptable. I took a leap of faith as I really liked the product, and decided to make my own judgement. I should have taken heed. Really disappointed

**UPDATE - I have had contact from Maison Du Monde and my query has been resolved. Collection is imminent with confirmation of a full refund

Absolutely terrible first (and last) experience - ordered a mirror through them 6 weeks ago, with a lead time of 4 weeks. No communication at all throughout the 6 week period to organise the delivery or an update on the status of the purchase. Reached out via email multiple times, instagram and twitter and only got a response on twitter to learn that there had been an issue with the order and that it was cancelled. We were only alerted to this fact after chasing an update on the order several times otherwise we would have been none the wiser and over £200 out of pocket for an item that doesn’t exist. Absolute scam - do not purchase from them

I received an email from this company requesting a review on a product I never purchased. I tried to contact them to find out how they have my email address and it was a shambolic disaster. I want to know what personal data they hold on me and I want them to delete it, under my GDPR rights, but heaven alone knows how one can do this. They are supposed to provide a means for me to do this, by law, but they do not. The GDPR info on their website is patently vague. They do not provide any means to email their GDPR officer (or anyone for that matter). I would never ever purchase anything from these people given how laissez faire they seem to be about data protection rights. I will be reporting this to the relevant authorities.

I was very nearly going to cancel my order after reading what had been written on here, but I'm so glad I didn't!!
Delivery was 6 weeks instead of the stated 4 on the website, hence why 4 stars and not 5, but everything else has been brilliant. I was kept up to date with the deilvery, organising a time was simple. Even got it delievered on a sunday to suit me. And once my bookcase was delivered I checked it all over but it was packaged up so well I had no need to worry.
My bookcase looks amazing and I'm so glad I ordered it!

Ordered a bedside table that took 3 weeks to arrive. Not a problem. I was, however, appalled at the terrible quality of the product - the wood was unpolished, splinters literally came out when I wiped it with a cloth, there is zero craftsmanship on the drawers itself which are basically just cardboard inserts.

Requested a refund online on 24th August. Received an email from a customer service agent on 25th August who offered a choice between a voucher, an exchange and a refund. I responded that I would like a refund and have not heard back since despite follow ups.

I’ve had some great pieces from this company - really well made and a bit different. I also had one item that arrived broken, I contacted them and a replacement was sent, which was also damaged when it arrived. However Maison du Monde were quick to give me an apology and a full refund including the delivery charge. These things happen and I was happy with the way the company dealt with it. I would definitely use them again.

This company ignore complaints...I have sent over 20 emails over a period of 4 months now and have only received a response twice. The last time I had a reply was 2 months ago when I had to send photos, receipts etc. for the 6th time. I have tried all three email addresses that are given for the company and two or them do not work. I think that it is appalling that there is not a facility other than the phone, for making complaints. I have been left with a sink that really needed replacing months ago and have no idea what to do next.!

DO NOT ORDER FROM THIS COMPANY - COMPLETE SCAM.

We ordered a wardrobe and lamp shade from Maisons Du Monde over 6 weeks ago with the promise that it would be delivered with 4 weeks.
After spending £700 - No-one in the company knows where the items are or can offer a date on when they will be delivered. I have asked for the items to be refunded so we can move on from this sham of a company but they won't allow that either!!
DO NOT ORDER FROM THIS COMPANY. They are awful and have no customer service to match. They will take your money and thats the last you'll hear.

By the time you read this I suspect it will be too late.
Companies/organisations are just people hiding behind a label. The people behind this label are carefree, care less, have little respect for themselves, therefore have zero respect for others. They are turning up to get paid and that’s all. They’ve learnt very well from the vast experiences they’ve had with unhappy customers. They know what words to say in order to wiggle out of their responsibility. This will have an impact on their lives moreso than you. They will go through life attracting negativity wherever they go. I suggest being peaceful and wish them good. Cut your loses and never deal with them again. It will catch up with them, or they will learn the hard way until they grow.

In addition this post will most likely receive an apology response. But do recognise this response is, will be and has been posted to falsely show they are rectifying or providing a solution. They are not! Please know the apology below ⬇️ is bogus.

Impossible to contact via email. Cannot call on a weekday due to my working pattern.

I waited for my furniture for over 7 weeks and was very happy to receive it. Unfortunately, I was unable to build the furniture straight away due to going on holiday for 3 and half weeks. Since coming back we started to build the two bedside cabinets. Unfortunately, there was a bag of dowel missing (meant to be labelled as ‘M’) in both packages. We went to buy some dowel from the shop at the size that was suggested, however they did not fit. We proceeded without the dowel. We quickly found that none of the pre drilled holes lined up at all!! This made it very difficult to build the drawers but we did what we could. We then discovered that the drawers cannot be opened without coming off it’s runner. This mean the bedside tables are unusable. I expected so much more from Maison due monde! I expected quality however I got rubbish, I would have been better going to ikea!
We also ordered a chest of drawers. We have decided not to build this as it is the same make as the bedside tables and I absolutely do not want to spend hours building something that does not work!

I want a refund, I cannot believe this terrible quality. I know have no furniture I can use. I cannot even contact you for a refund as you have taken away the email option! Ridiculous.

Do not believe the response you get on reply to this! No one has helped in anyway

Customer service is appalling.
I purchased 2 large items and was provided with a delivery window. When the items didn't arrive I contacted the company who said one item had gone out of stock and delivery was rearranged for a month later, this was the first I'd heard. I explained I was in need of the furniture ASAP and could they please arrange delivery of the item that was in stock to ensure this didn't go out of stock while I waited for the out of stock item.
The only options available to me were to wait and have both items delivered together, or to cancel the out of stock item and reorder it once it's available again, but I would have to pay extra delivery. They could offer me a voucher once I have received both items, but I couldn't use this against the extra delivery I'd need to pay, or the items I have purchased, plus I would have to pay delivery on anything I used the voucher against. So every option would result in additional inconvenience and additional cost to myself. The customer service advisor also continued to get my surname wrong despite being corrected at the beginning of the call, which I found rude. I was advised that I'd be called back by a manager the same day, a week later I received a call offering me the same options, or to completely cancel my order.
This company would rather you cancel your entire order (>£1000) than offer a solution at a minor cost to themselves, which is just baffling.

Very nice stock and design too.
Good materials and huge selection
Unconventional items with unique designs

My display cabinet came on time and fairly hassle free. Didn’t come the day it was supposed to so that was slightly annoying but arrived safely with no damage a couple of days later. I love the cabinet but I haven’t given it more stars as I feel the furniture is over priced. It is solid enough but the doors have not been made to a great standard and for what I paid for it, it should be perfect! I’m still glad I took a chance though because some of the reviews for this company are terrible and I couldn’t find what I was looking for anywhere else. I’ve just looked on the website and it’s just had 20% knocked off it so I wish I had waited a week or two 😥

I’m just adding on since I wrote this review. I have received an email that is just an automated response. Basically, the company is not bothered about the poor quality doors they sent me. They don’t reach out to you at all! As I said it’s all automated messages so they don’t care. It’s made my mind up to never use this company again. I would avoid a large purchase with them. I would definitely take away some stars.

I spent £150 on a plates, bowls and side plates a few months ago. I unfortunately dropped one of the plates and broke it. The website states you can only buy them in sets of 6, so I rang to see if there was any flexibility or a policy of selling individual items. After waiting nearly 8 minutes, hanging on the line, the lady at customer services just reiterated that, if it came in a set of 6, then that's all I could buy. I won't be paying £48.00 + £6.96 p&p for a set of plates when I need just one. So it looks like I'll be gradually replacing my dinner service from another supplier where I can get items individually. Lesson learnt!