These products are beautiful. Im obsessed. But i write this review as there was something missing in one of my kits. It took a while but just received the missing spare pattern, alongside a mystery gi... See more
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Makebox are a truly caring company. Their monthly subscription boxes are exciting, varied and give the chance to try new crafts. Each box comes with all the necessary materials to complete the task, a... See more
Company replied
I've purchased several Makeboxes now for myself, friends and family. These have been shipped all over the world. What can I say? They have brought so much Joy! During a time of such anguish and uncer... See more
Company replied
I bought the rainbow kit and the embroidery purse/handbag it but unfortunately had several problems with both. There wasn't enough yarn especially for the longer pieces of the rope. The printed instru... See more
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Company details
Written by the company
Craft boxes, materials and inspiration to take you on a creative journey.
Contact info
Unit F18, Parkhall Business Centre, 40 Martell Road, SE21 8EN, London, United Kingdom
- Info@makebox.co
- www.makebox.co
4.1
Great
268 reviews
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to order
Very easy to order, kept up to date with emails and tracking parcel and arrived when it said it was going too but not opened as it is a Christmas gift and if it is like a box I ordered earlier in the year they will love it x
December 7, 2021
Reply from MakeBox & Co
Thanks so much, we love that your are ordering again! I hope they really enjoy their gift. Thanks, Elle x
Positive
I ordered 2 items, which were Christmas presents so cannot review them. Delivery was satisfactory considering the time of year.
December 7, 2021
Reply from MakeBox & Co
Thank you for your positive review, Elle :)
The parcel was incomplete
The parcel arrived within a week, unfortunately part of the contents were missing, the carbon paper needed to copy the pattern to the fabric was not there although it was included in the list
December 6, 2021
Reply from MakeBox & Co
Hi David, thank you for your review. Please do pop me an email to info@makebox.co with your address and I will of course send you some carbon paper, I apologise that it was missing. Thank you, Elle
An excellent make box with everything…
An excellent make box with everything contained in it; down to the glue sticks even though I didn’t order the glue gun. I would highly recommend the kit. I just wish that they did refill kits so that I could make it again, as it was so enjoyable to make
December 6, 2021
Reply from MakeBox & Co
Thank you for your lovely review, I am glad you appreciate all the little bits that go into making the perfect box. I will pass on the feedback regarding refills :) Thank you, Elle
I love the Makeboxes
I love the Makeboxes, I am so excited to open the latest one, I teach crafts so it inspires me to pass on the new knowledge learnt... Thank you
December 6, 2021
Unprompted review
Reply from MakeBox & Co
What a lovely review, and from such an experienced crafter, thank you!! Elle
I always love receiving my make a box
I always love receiving my make a box crafts. The material is high quality and I enjoy creating the crafts
December 2, 2021
Reply from MakeBox & Co
That's great to hear, thank you! Elle
Reply from MakeBox & Co
Such a lovely review, thank you so much. Elle x
Gorgeous craft boxes
Such lovely craft boxes. Beautifully presented. Perfectly clear instructions. Gorgeous materials. Fantastic end results! I love MakeBox!
November 25, 2021
Reply from MakeBox & Co
Thank you so much, I am so thrilled that you love our boxes!! Elle x
Delightful craft kit
Really good quality materials and clear instructions provided. Lovely packaging making this a great gift as well as a treat for myself. Excellent service with prompt delivery.
November 22, 2021
Reply from MakeBox & Co
Thank you so much for this kind review Sue, I hope you love making it, everyone deserves a treat for themselves!! Elle x
Would buy again
Great quality, problem quickly fixed when the wrong hoop was sent out by mistake. Good instructions which are easy to follow, and high quality materials
November 18, 2021
Reply from MakeBox & Co
Thank you Joanna, apologies again for the hoop issue and I am so happy you are pleased with your box. Elle x
Reply from MakeBox & Co
*It's beginning to look a lot like Christmas...!* - Thank you!! Elle x
Consistently good quality craft boxes
Consistently good quality craft boxes, with a contemporary style and twist on classic crafts. Great way to give yourself a taster of something new to try, with detailed instructions and everything you need to get you started. And a lovely customer service team too. Quick to answer any queries and you can skip or swap boxes if you want
November 17, 2021
Reply from MakeBox & Co
Thank you so much!! This is so lovely to hear, I am glad you are loving our boxes! Elle x
Fantastic company
Fantastic company, really easy to deal with, always happy to help. Beautiful products, great attention to detail and excellent quality. Highly recommended.
November 17, 2021
Reply from MakeBox & Co
Wow thank you so much for this wonderful review, we really appreciate it. Elle x
Boxes arrive in good order and quickly…
Boxes arrive in good order and quickly , instructions are always clear, crafts are interesting and customer service on the one time a piece was missing was excellent.
Can't think what more you'd need 😉
November 17, 2021
Reply from MakeBox & Co
Thank you so much, apologies again for the little error and I am so happy you are pleased :) Elle
Gift voucher code did not work and then…
Gift voucher code did not work and then kit came with a template missing!
November 16, 2021
Reply from MakeBox & Co
Hi Sue, I am sorry you had difficulties with your voucher code, I can always send you a new voucher or refund you the difference. If you have any issues you need help with, please do email me info@makebox.co - Thanks so much, Elle
Lovely kits, great tasters of new crafts
I love the MakeBox boxes, I have a monthly subscription and have also brought ad-hoc boxes. The boxes are great with clear instructions and give you a great introduction to new crafts. Their customer service is also faultless, with quick reply’s and easy solutions.
November 16, 2021
Reply from MakeBox & Co
Thank you so much for your lovely review. We take such pride in our boxes so we really love that you love them! Thank you, Elle x
Reply from MakeBox & Co
I hope you love making it! Thank you, Elle
Lovely kit and fast customer service if…
Lovely kit and fast customer service if it is needed
November 12, 2021
Reply from MakeBox & Co
Thanks so much, we really appreciate you taking the time to review! Thank you, Elle
Priority Prize
Received my prize in good time, MakeBox messaged me to apologise for a part which was missing. The missing part was delivered a couple of days later.
November 12, 2021
Reply from MakeBox & Co
Thank you and congratulations on winning the prize! Elle
Unprofessional
Couldn’t believe you sent out the item knowing there was a piece missing!
Although it was sent out later still unprofessional
November 12, 2021
Reply from MakeBox & Co
Hi Alan, Firstly we can only apologise again for your box arriving with one component missing. We wouldn't intentionally send it out knowing that. While mistakes can happen with our product (as it is hand packed by a small team due to its bespoke nature), we do strive to resolve any issue immediatley. In the case of this box, we emailed to let you know the same day the product was due for delivery and we sent the missing component out proactively before being contacted to try and ensure as little disruption as possible. We hope the product can now be enjoyed.
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