These products are beautiful. Im obsessed. But i write this review as there was something missing in one of my kits. It took a while but just received the missing spare pattern, alongside a mystery gi... See more
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Makebox are a truly caring company. Their monthly subscription boxes are exciting, varied and give the chance to try new crafts. Each box comes with all the necessary materials to complete the task, a... See more
Company replied
I've purchased several Makeboxes now for myself, friends and family. These have been shipped all over the world. What can I say? They have brought so much Joy! During a time of such anguish and uncer... See more
Company replied
I bought the rainbow kit and the embroidery purse/handbag it but unfortunately had several problems with both. There wasn't enough yarn especially for the longer pieces of the rope. The printed instru... See more
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Company details
Written by the company
Craft boxes, materials and inspiration to take you on a creative journey.
Contact info
Unit F18, Parkhall Business Centre, 40 Martell Road, SE21 8EN, London, United Kingdom
- Info@makebox.co
- www.makebox.co
4.1
Great
268 reviews
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really like the different crafts that…
I really like the different crafts that become available. The service is brilliant and I love how many items come with each box.
February 10, 2022
Reply from MakeBox & Co
Thanks so much Eleanor, so glad you are enjoying lots of new crafts :) Thank you, Elle
Great!
My daughter was very excited to receive the craft materials - everything she needs for making some beautiful paper flowers!
February 10, 2022
Reply from MakeBox & Co
Thanks so much for a lovely review, I hope your daughter loved making the flowers. Elle
Lovely boxes full of excitement
February 10, 2022
Reply from MakeBox & Co
Thank you! Glad you love them :) Elle
Emailed MakeBox about a missing piece…
Emailed MakeBox about a missing piece of felt received an email the following day to apologise and missing piece of felt would be sent.
February 2, 2022
Unprompted review
Reply from MakeBox & Co
Thanks so much for your review!! Elle
Bought some products first time
Bought some products first time.
Number of items were missing.
Emailed twice. Not even an acknowledgement. Keep getting promotion products to buy though.
January 27, 2022
Unprompted review
Reply from MakeBox & Co
Hi there, I am so sorry that you are disappointed and that some items were missing, this is definitely a mistake that we would have rectified ASAP. Can I ask if you emailed info@makebox.co as I cannot see any unanswered correspondence in our mailbox with an issue of this nature, unfortunately I cannot check your name as I am unable to see it on this review. Please do email me again on the above address and I will be more than happy to send you out the missing items and provide any assistance you require. Thank you, Elle (Community Manager)
I've been with Makebox since March…
I've been with Makebox since March 2020. The beautiful crafts have helped me find calm and me time amongst the craziness. Each box is always exquisitely designed with detailed instructions, access to videos and high quality materials to work with. Any queries are always dealt with quickly and helpfully. I also love being part of the Makebox community and seeing how people have made their projects unique. My Makewall is slowly turning into a Makehouse! Thank you 🐝
January 25, 2022
Reply from MakeBox & Co
Hi Sophie, this is so wonderful to hear, thank you so much!! The design time are going to be so thrilled hearing your kind words. Thank you, Elle x
I have been a subscriber with MakeBox &…
I have been a subscriber with MakeBox & Co for over 2 years now and I just love them soo much!! I can’t begin to explain the joy the boxes bring me!! I lose myself in creating the projects for many happy hours!! The exciting projects are always beautifully designed!! 😍 I would highly recommend MakeBox!! As I said already, I just want to stress that I love them so much and can’t get enough of them!!
January 15, 2022
Reply from MakeBox & Co
Wow Clare, this is such an amazing review, thank you so much!!! This genuinely means so much to the team, and I am so glad you have been with us for so long and continue to love the boxes. Here's to many more years of MakeBox! Thank you, Elle x
Amazing products and service
Amazing products and service! My mum absolutely loves her boxes as xmas gifts
January 3, 2022
Reply from MakeBox & Co
Thank you Siobhan! I am so pleased she loves them, Elle x
What is inside the box is quality and…
What is inside the box is quality and excellent for the price. I haven’t started it yet, but once 2022 it will be one of my first projects.
December 21, 2021
Lovely products and fast delivery times!
December 18, 2021
Reply from MakeBox & Co
Thanks so much, thrilled you love the products! Elle x
Very lovely craft box as per usual
Very lovely craft box as per usual. Prompt delivery and fabulous customer service when messaged regarding a question about my subscription.
December 17, 2021
Reply from MakeBox & Co
Thanks so much, we are so glad you love the boxes! Elle xx
Best craft box ever
Best craft box ever! Customer service is bar none some of the best I’ve encountered.
December 15, 2021
Reply from MakeBox & Co
What a lovely review, thank you so so much, Elle x
Nearly Perfect!
I really do want to live Make Box 100% but there’s just a few niggles I can’t ignore. More mistakes thank I’d usually accept eg, no templates in one of my boxes and typos in the instructions in another. I also find it incredible hard to work out what box is next and how to skip it (I’m on a 3m prepay so have to message each month)
December 15, 2021
Reply from MakeBox & Co
Thank you so much for your review. I can only apologise for these issues, we noticed the missing template error straight after shipping and emailed/posted the template to you as soon as we realised. Please do let me know if you did not receive it and I will get one sent to you. We really appreciate your feedback and will work harder on our process to reduce all errors so this does not happen to you in the future. With regards to the latest box, it is announced on a direct email, social media and always on the front page of the website. We are looking at developing technology to enable pre paid customers to make changes online, but in the mean time, I am more than happy to make any changes you want every month. I am always available on email info@makebox.co if you need anything. Thank you! Elle
Wonderful company to buy from
Wonderful company to buy from. Love all the products and always so well packaged and instructions very well written. I will be continuing my new hobby of crafting next year and can’t wait to see what’s next in the Box !
December 13, 2021
Reply from MakeBox & Co
Thank you so much for your kind words. We really appreciate it. Thank you, Elle x
Still waiting a refund
Ordered flower press early December, unable to provide as unable to get parts . Cancelled 6th Dec and refund (?) - but now 12th December and refund still pending. Mmmmmm
Thank you , yes I have checked at pal - apologies as unsure where the pending responsibilities lay or as in some cases, even with PayPal, refunds are made direct to the debit card. It wasn’t very clear. Thanks.
December 12, 2021
Unprompted review
Reply from MakeBox & Co
Hi Rosalie, we are really sorry that you haven’t received your refund but it was issued on Monday the 6th via PayPal which was your payment method. We can see that the refund is pending and this is due to how PayPal process refunds not us. Have you checked your PayPal account to see this? We will also send you the screenshots of the refund timeline on email to prove this has been done. Sorry this has obviously caused upset, unfortunately it is not down to us as we took care to refund you immediately.
Nice products, very poor user experience
I will start by saying some of the boxes I have received were lovely, great quality products. Unfortunately my experience of being a subscriber has been far less positive.
In summary, swapping boxes is not straightforward and I have ended up with multiple products I did not want. My subscription was auto renewed on an expired card (I tried to log on to the website to make sure it wouldn’t renew in advance, but for the life of me couldn’t figure out how to log on via IOS). I contacted the company to raise these issues via online chat. Messages were read but not responded to.
If the subscription process was easy to navigate (or not even easy, just doable) I would love this company. But it is not, and a result I have wasted money with them, and I can’t help but wonder if this was their intention, given the poor user experience
December 10, 2021
Unprompted review
Reply from MakeBox & Co
Hi Amy, thank you for leaving a review and I am so glad you love our products. I am really sorry you are disappointed with your experience at MakeBox. We have just moved to a new website and are working on fixing any teething issues and are always happy to receive any feedback, I have already passed on your comments and we are looking into your login issues immediately. We pride ourselves on giving all our subscribers the option to skip or swap boxes easily via email or via the customer portal on the website. As I mentioned to you via email, we always let customers know that they have until the 11th of the month to skip or swap a box and unfortunately as your request was 3 weeks after the cut off date, I could not organise your swap for you. I can assure you that no money has been wasted as I have offered you a full refund and am more than happy to swap or skip your future boxes if you would like. We always aim to give 5* customer service, so I apologise if you felt your experience has been less than this. Many thanks, Elle
Fabulous company, gorgeous projects!
I have been a subscriber for a couple of years now, and it's the only subscription I've stuck with.
The projects are beautiful - you get to create things you'll love to display and enjoy every day - and the customer service if you have any issues or questions is second to none.
There is also a friendly and supportive community on Facebook and Instagram to help you along the way.
Thank you for years of happy crafting, I'm looking forward to all the exciting makes that are yet to come!
December 9, 2021
Reply from MakeBox & Co
Thank you so much for such a gorgeous review! We are so happy you have been a subscriber from the beginning and hope that you continue to love our boxes!!! Thank you again, Elle x
Great designs
Great products but have had problems with delivery and the boxes opening up. Also, the lack of proof reading in the emails sent out really gives a bad impression. Designs and customer service generally good.
December 7, 2021
Reply from MakeBox & Co
Thank you for your review, I am glad you love the products and the customer service you have received. Merry Christmas, Elle x
Reply from MakeBox & Co
Thank you for ordering from us! Elle x
The crochet kits I ordered look…
The crochet kits I ordered look amazing! can't wait to give them to family for Christmas, I'm sure that they will love them!
December 7, 2021
Reply from MakeBox & Co
Thank you Jenny! Elle
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