I’ve been using Maleskin for a while now. I use Medik8 & Maleskin are generally the cheapest, often sending extra offers for your loyalty. As others have said, communication could be better, not all... See more
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Since 2012, MaleSkin.Shop has been serving the hair & beauty needs of men and women all over the world. We offer a premium and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews on Trustpilot, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.
Contact info
69 Church Rd, Hove, United Kingdom
- sales@maleskin.co.uk
- www.maleskin.co.uk
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Placed an order on 19th November which…
Placed an order on 19th November which was a Xmas present, still haven't recieved the product a month later. Not replied to my emails asking for a delivery date. Do not use!
AVOID
My order made in November has never been received. My emails regarding updates/refund have been ignored. No communication since placing the order.
My dispute had to be opened via my bank. I would NOT recommend this company. AVOID at all costs and use a reputable/known establishment. The few pounds you think you'll save does not materialise!
Very poor I will definitely not order…
Very poor I will definitely not order from this company again. Put in an order for travel size products as going away - not received for over 3 weeks, emailed to cancel at 2 1/2 week but this was ignored. Then received 3 of the items the following week- one without the lid. On the enclosed order form it did say 2 were to be refunded - this hasn t happened over 10 days later. Returned the 3 items received a sone faulty and no confidence in the company or product.,still waiting for refund lets see ……… BUYER BEWARE
Really poor service
Ordered some Patrick’s shampoo & conditioner; I think a total of 4.
Delays in them getting to me.
Chased & had to follow up again via email after not hearing from anyone.
Then some reassurance & advising of manufacturing delays.
When they arrived the container seemed
faulty/broken, leaking liquid.
Contacted Patrick’s & they advised I needed to speak to MALESKIN as they are not an official retailer of the brand.
Two emails sent so far, going back to the 19th of November & no reply.
bought 2 products a month later only…
bought 2 products a month later only received one
Great offers
Been using this company for several months now to order my Medik8 products. Always have good deals and goods have always arrived on time
Great Customer service
Great Customer service. Cheapest price I found online for item I wanted and then they reduced it a little bit more. What's not to like. Fast secure delivery by Royal mail tracked too. Excellent company all round.
No refund - no communication
Unfortunately, I wouldn’t recommend. Ordered a product some days ago, received a very detailed email the morning after ordering claiming the product had been discontinued and this had been the first time this has happened with this specific supplier, was offered an alternative product via a link but the link did not work, responded by thanking them for the detailed response but politely requested a refund, to which no refund was processed followed by no response to a further 3 emails.
Bizarrely enough checking back on the website a couple of days later the same product which I ordered was discounted on Black Friday sales, even after being told it was discontinued and even today (over 2 weeks later) the product still being advertised on their website.
Have accepted my money is gone, and would advise people to be aware purchasing from this company. Seems like some people have good experiences, but reading various reviews elsewhere, that I am not the first and will not be the last.
Kept me updated and arrived on time
Kept me updated and arrived on time
Will use again
I trust this company
Good prices for the products I like…
Good prices for the products I like (Davines, Medik8) and easy, clear ordering process. Quick, safe delivery. Very happy.
excellent customer care
Customer care contacted me to say the product I had ordered has been discontinued, they offered to replace this with a different product that was more expensive and that Moleskin would cover the cost also sending a free gift, I personally believe this is exceptional customer care they also gave me the option that if this product was not suitable I would receive a full refund, this practice needs to be highlighted and I thank the company so much
First time using this company
I had no experience of buying from Maleskin before; they came up on a Google search and sounded good. I look for smaller suppliers as a rule and avoid Amazon completely. I was delighted my faith was rewarded with a speedy delivery, good packaging and a lovely card. Would use again for sure. 🙂
great delivery and products
I ordered UK lash serum as it was a cheaper price than anywhere else, it was delivered quickly and the product was great!
Great company to deal with
Great company to deal with, never had any problems, straightforward. Would recommend
Excellent products and service
I’ve ordered twice from this company and both times got great service. The Brickell products I buy for my husband are his favourite face and body creams, great scent and last for ages,
Excellent Customer Service and Communication
Have ordered from Maleskin in the past and would highly recommend. My most recent order, one of the products I ordered ended up being out of stock…. Not only was the in stock product sent quickly, but I was offered either a refund or another product with the addition of a complimentary gift for the inconvenience.
Naturally I chose another item as I believe the customer service to be excellent!
Great service
The service from Maleskin is always good, efficient, and helpful, in particular Lucy suggested an alternative to my usual after shave, which I liked so much I've been using it ever since. Their prices are good as well.
Yauvari Amplified Youth Spring face oil
At 75, I have tried out many face creams and potions to protect and soften my skin. The older you get, the harder it is to find the right product to achieve the effect you desire. I have spent a fortune on many very expensive products and still not been 100% satisfied. I saw this sample on Face book and found the attractiveness of the packaging very appealing.
I have to say that I have been very impressed, the oil itself has a lovely pleasant smell and, you only need a couple of tiny drops on each application.
It went on easily and made my face feel smooth and soft. After a couple of days , I definitely saw an improvement, my face looked fresher and brighter. I have now finished the sample and have ordered the full size bottle which, I can’t wait to receive.
I will be recommending this product to family and friends. My skin feels smoother and firmer and if , this can be achieved in such a short time , I am excited to see what results long term use will bring.
Love the products from here
Love the products from here. Great quality and always have offers on. Speedy delivery too. Thank you 😊
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