Maleskin Reviews 

4,727
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that they truly enjoy highly competitive pricing, regular attractive discounts, and frequent promotional offers across various popular skincare brands. Shoppers also praise the reliable delivery services and secure packaging, noting that most packages generally arrive promptly and in pristine condition. Some reviewers were not happy with communication gaps, mentioning frequent instances of lengthy delays and failing to receive any replies to their customer inquiries. People additionally reported frustrating experiences with unfulfilled purchases, missing items, and extended periods of waiting without any updates regarding out-of-stock products.

What people talk about most

Product

Consumers find product experiences to be highly varied, with strong disagreement regarding availability and... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. Many... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast, prompt shipping and items... See more

Price

Reviewers highlight positive aspects of price, noting that items are consistently cheaper than anywhere else... See more

Response time

Customers consistently express deep frustration with response times, noting that countless emails are ignored... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using Maleskin for a while now. I use Medik8 & Maleskin are generally the cheapest, often sending extra offers for your loyalty. As others have said, communication could be better, not all... See more

Rated 4 out of 5 stars

Regular user of MaleSkin shampoo and conditioner as well as hair pomade. Whilst I like the products, they are on the expensive side but packaging is a bit cheap.

Rated 5 out of 5 stars

I have been a Maleskin customer since its inception all those years ago. The choice of products is fantastic. I’m a particular fan of their Medik8 range, and their prices are always so competitive and... See more

Rated 5 out of 5 stars

Good company to deal with, best price I'd found and fast turnaround. Usually when you find the best price there's a compromise such as slow delivery. Not here. Also I normally hate getting spammed... See more


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier

Written by the company

Since 2012, MaleSkin.Shop has been serving the hair & beauty needs of men and women all over the world. We offer a premium and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews on Trustpilot, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.5

All reviews

(4,727)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID

My order made in November has never been received. My emails regarding updates/refund have been ignored. No communication since placing the order.
My dispute had to be opened via my bank. I would NOT recommend this company. AVOID at all costs and use a reputable/known establishment. The few pounds you think you'll save does not materialise!

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor I will definitely not order…

Very poor I will definitely not order from this company again. Put in an order for travel size products as going away - not received for over 3 weeks, emailed to cancel at 2 1/2 week but this was ignored. Then received 3 of the items the following week- one without the lid. On the enclosed order form it did say 2 were to be refunded - this hasn t happened over 10 days later. Returned the 3 items received a sone faulty and no confidence in the company or product.,still waiting for refund lets see ……… BUYER BEWARE

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Really poor service

Ordered some Patrick’s shampoo & conditioner; I think a total of 4.

Delays in them getting to me.
Chased & had to follow up again via email after not hearing from anyone.
Then some reassurance & advising of manufacturing delays.
When they arrived the container seemed
faulty/broken, leaking liquid.

Contacted Patrick’s & they advised I needed to speak to MALESKIN as they are not an official retailer of the brand.

Two emails sent so far, going back to the 19th of November & no reply.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great offers

Been using this company for several months now to order my Medik8 products. Always have good deals and goods have always arrived on time

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer service

Great Customer service. Cheapest price I found online for item I wanted and then they reduced it a little bit more. What's not to like. Fast secure delivery by Royal mail tracked too. Excellent company all round.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

No refund - no communication

Unfortunately, I wouldn’t recommend. Ordered a product some days ago, received a very detailed email the morning after ordering claiming the product had been discontinued and this had been the first time this has happened with this specific supplier, was offered an alternative product via a link but the link did not work, responded by thanking them for the detailed response but politely requested a refund, to which no refund was processed followed by no response to a further 3 emails.
Bizarrely enough checking back on the website a couple of days later the same product which I ordered was discounted on Black Friday sales, even after being told it was discontinued and even today (over 2 weeks later) the product still being advertised on their website.
Have accepted my money is gone, and would advise people to be aware purchasing from this company. Seems like some people have good experiences, but reading various reviews elsewhere, that I am not the first and will not be the last.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

excellent customer care

Customer care contacted me to say the product I had ordered has been discontinued, they offered to replace this with a different product that was more expensive and that Moleskin would cover the cost also sending a free gift, I personally believe this is exceptional customer care they also gave me the option that if this product was not suitable I would receive a full refund, this practice needs to be highlighted and I thank the company so much

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

First time using this company

I had no experience of buying from Maleskin before; they came up on a Google search and sounded good. I look for smaller suppliers as a rule and avoid Amazon completely. I was delighted my faith was rewarded with a speedy delivery, good packaging and a lovely card. Would use again for sure. 🙂

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products and service

I’ve ordered twice from this company and both times got great service. The Brickell products I buy for my husband are his favourite face and body creams, great scent and last for ages,

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Communication

Have ordered from Maleskin in the past and would highly recommend. My most recent order, one of the products I ordered ended up being out of stock…. Not only was the in stock product sent quickly, but I was offered either a refund or another product with the addition of a complimentary gift for the inconvenience.
Naturally I chose another item as I believe the customer service to be excellent!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The service from Maleskin is always good, efficient, and helpful, in particular Lucy suggested an alternative to my usual after shave, which I liked so much I've been using it ever since. Their prices are good as well.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Yauvari Amplified Youth Spring face oil

At 75, I have tried out many face creams and potions to protect and soften my skin. The older you get, the harder it is to find the right product to achieve the effect you desire. I have spent a fortune on many very expensive products and still not been 100% satisfied. I saw this sample on Face book and found the attractiveness of the packaging very appealing.
I have to say that I have been very impressed, the oil itself has a lovely pleasant smell and, you only need a couple of tiny drops on each application.
It went on easily and made my face feel smooth and soft. After a couple of days , I definitely saw an improvement, my face looked fresher and brighter. I have now finished the sample and have ordered the full size bottle which, I can’t wait to receive.
I will be recommending this product to family and friends. My skin feels smoother and firmer and if , this can be achieved in such a short time , I am excited to see what results long term use will bring.

November 24, 2025
Unprompted review

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