Who ever is in charge at Mamedica, please listen carefully! Adam on the repeats team needs a raise! What an absolute gem for your company he is! Unbelievably helpful and so full of enthusiasm, ma... See more
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Review summary
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I had a small issue with the device I received, and the team acted incredibly fast and professionally. They understood my needs right away, answered every question clearly, and sent the correct batt... See more
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Dave from Patient Support was amazing! He actively listened to my needs and he was proactive in providing a solution. Dave responded to my request quickly and rang me back quickly to confirm what he h... See more
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Yousef Issa you done a cracking job representing thr onboarding team, Make sure to cover everything Yousef even took away a query and provided the answer the next time we spoke without bein... See more
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Company details
Written by the company
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Contact info
United Kingdom
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Nicola was ever so helpful
Nicola was ever so helpful! Explained everything clearly to me and helped me understand everything, whilst still giving me my own agency and no pressure. Thanks you Nicola for everything! :-)
May 28, 2026
Unprompted review
Reply from MAMEDICA
Hi James,
Thank you for your valuable feedback regarding Nicola. It is a joy to hear that she has managed to help you in the way you need the most. We hope you continue to experience the same quality of service from the rest of our team.
Devon was promoted in his response to…
Devon was promoted in his response to my email .
I’m very happy with the service o get from Mamedica .
One thing that would make it better plz plz plz stock Cosmic cream it’s popular and so far the best for night time . Thank you Devon for getting back to me much appriciated
May 28, 2026
Unprompted review
Reply from MAMEDICA
Hi Angel,
We are so happy to hear that Devon has managed to help you with your query! We have noted your comments regarding Cosmic Cream and will forward this to the relevant department to ensure your feedback is taken into account when Cosmic Cream next becomes available. Thank you!
Great staff
Great staff, very helpful on the phone. Amazing customer service, especially off the female I spoke with this morning.
May 27, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your great review. It is great to hear that you have found our customer service amazing!
Currently in the process of becoming a…
Currently in the process of becoming a patient with these , customer service so far has been absolutely class from Raya and Yhusef.
Very knowledgable, talked me through each step in great detail.
May 27, 2026
Unprompted review
Reply from MAMEDICA
Hi Christian,
Thank you for your feedback about your onboarding process. We are pleased to hear that you've had a good experience while on the road to joining us. We hope you continue to have a smooth journey while with us.
Spoke to Vinny …
Spoke to Vinny as needed help with my order. He was great as I was in a pickle and he sorted things out for me. I really appreciate the support he provided. Thank you Vinny 😊
May 19, 2026
Unprompted review
Reply from MAMEDICA
Hi Claire,
We are happy to hear that you are pleased with the support Vinny has provided. We hope you continue to experience good customer service with the rest of our staff.
Thank you
Nicola is always so helpful whenever I…
Nicola is always so helpful whenever I call up.
May 22, 2026
Unprompted review
Reply from MAMEDICA
Hi Joanna,
We are pleased to hear that Nicola has been consistently helpful whenever you ring up. We hope you continue to experience a consistent level of support & service from Nicola & all of our staff. Thank you
I can’t rate the clinic highly enough
I can’t rate the clinic highly enough. I’ve been with them for nearly 2 years now and have recieved great customer service in that time. Special mention goes out to Vinnie who is the man on the other end of the phone when I have questions about delivery etc. He deserves a pay rise that man 👊🏼💚
May 22, 2026
Unprompted review
Reply from MAMEDICA
Thank you for glowing review of our clinic and especially our staff - Vinny. We are happy to hear that you are pleased with our service levels. Your kind words will certainly be passed onto the management team!
Unbelievable How much marc has helped…
Unbelievable How much marc has helped me without wasting my time and making it as effortless and stress-free as possible.Joining my mamedica
he was also having pround and empthey to help me get the help I need
May 22, 2026
Unprompted review
Reply from MAMEDICA
Hi Kye,
We are delighted to hear that Marc has made your onboarding process as seamless as possible. We hope you continue to experience the same high quality of service throughout your journey with us.
Thank you
Very friendly and helpful onboarded
Very friendly and helpful onboarded, good app experience too
May 22, 2026
Unprompted review
Reply from MAMEDICA
Hi Solomon,
Thank you for your great rating of our service. We hope you continue to have a pleasant experience with us.
Great service
Nicola at Mamedica Dispensary has been incredibly helpful, professional and supportive throughout my experience. Communication has always been clear, friendly and efficient, and any questions or concerns I’ve had were handled quickly and with genuine care.
It’s reassuring to know there is always reliable support available when needed. Excellent customer service from Nicola and the wider Mamedica team highly recommended.
May 18, 2026
Unprompted review
Reply from MAMEDICA
Hi Chris,
Thank you for your glowing review on Nicola's customer service. We are proud to say that she always goes above and beyond to ensure that our patients feel looked after. We hope you continue to experience the same Nicola and the rest of our staff.
Had a lovely phone call with Jodie this…
Had a lovely phone call with Jodie this afternoon about my upcoming appointment, she woke me up from my nap, but i didn't care, what a kind caring and happy member of staff hope they are all like that very professional, thanks Jodie 👊
May 20, 2026
Unprompted review
Reply from MAMEDICA
Hi Ian,
Thank you for your feedback regarding Jodie. We are pleased to hear that she has been a joy to work with on your journey with us. We hope you continue to enjoy your experience with us.
They have been extremely helpful and…
They have been extremely helpful and explained everything and answered any questions I had overall they have been excellent
May 20, 2026
Unprompted review
Reply from MAMEDICA
Hi Mark,
Thank you for your feedback regarding your experience with us. We are pleased to hear that you found the process excellent overall. We hope you continue to enjoy a smooth experience with us.
I find this company reliable
I find this company reliable, supportive and great customer service. A special mention for Nicola who helped me to get my medication early so I could travel at the weekend. Thank you, Nicola, you're a star!
May 20, 2026
Unprompted review
Reply from MAMEDICA
Hi Maura,
Thank you for the kind words regarding Nicola. We definitely agree with you, Nicola indeed is one of our bright stars here at Mamedica. We are pleased to hear you think so too. We will certainly pass on your kind words to her and the management team.
Very friendly & helpful staff
Very friendly & helpful staff. Can’t find faulty, a smooth process
May 20, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind words. We are happy to hear that you have found your journey with us smooth. We hope you have a lovely day!
Nicola always helps and always provides amazing customer service
Everytime ive rang or emailed the service is great. I speak to Nicola a lot and she is amazing, i appreciate her help and the way she genuinely cares about providing a good service.
May 20, 2026
Unprompted review
Reply from MAMEDICA
Hi Kyle,
Thank you for your kind words about Nicola. She continues to be a favourite of our patients. We are pleased that you have found her customer service satisfactory and hope you continue to have a good experience with her.
Yousef made everything clear and…
Yousef made everything clear and concise and was very helpful
May 19, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind words regarding Yousef. We greatly appreciate the positive feedback you have shared!
I love mamedica .good with pepol but
I love mamedica .good with people as will good all around company 👍
Good customer service.i say a 1
Just dont bye anyting out of stock
May 19, 2026
Unprompted review
Reply from MAMEDICA
Hi Eli,
Thank you for your kind words regarding our service. We hope you continue to enjoy your journey with us.
Good then bad then great.
*Updated*
To be fair Mamedica did reach out to me post my review. They listened and made me another appointment.
The next appointment went much better and was given a much more suitable prescription.
I should have prompted myself to ask more questions which are obvious after reflection. This is regarding daytime Sativa consumption I should have asked for vape instead of flower due to work and being in public. However, hindsight is a wonderful thing.
I am pleased it went well as wanted to use Mamedica as was highly recommended to me.
‐---‐-----------------------------------------
When I made initial contact the rep was great. He put me at ease and gave me space.
I paid the fee and awaited a consultation.
This is where it started to go wrong. Now the Doctor was overly dismissive and not overly interested that I had a serious spinal operation and also have a chronic back issue.
He proceeded to tell me that everything is illegal and I could not have the flower.
He then prescribed me the weakest drops in the menu. So much so that with THC aside you could get stronger at Holland and Barrett.
I was so disappointed that I decided not to move forward and have to stick with my NHS issuer opiate medication which I wanted to get off.
I was hoping to be asked for feedback as to why I didnt take it up but received nothing.
Naturally, I do not want to publicly name anyone but hope you understand my frustration. I came for you for help and was just made to feel stupid and my condition discarded.
I need a contact as nothing on website.
April 2, 2026
Unprompted review
Reply from MAMEDICA
We are so sorry to hear that you have had a bad experience with our service. We want to assure you that we take all feedback very seriously.
Unfortunately, we have been unable to locate your details based on the information provided so far. To allow us to investigate this further and assist you properly, could you please provide the information requested.
Once we have this information, we will be able to look into this promptly and update you accordingly.
Thank you for your understanding, and we look forward to resolving this for you.
Had a phone call from Marc Garcia from…
Had a phone call from Marc Garcia from mamedica. Very helpful and friendly. Answered all my questions and gave more information that was appreciated 🙏
May 13, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind words. We are happy to hear that you have found Marc to be helpful & friendly. We hope you continue to enjoy the level of service we provide.
They have always been so helpful thank…
They have always been so helpful thank you great service and great interactions
May 15, 2026
Unprompted review
Reply from MAMEDICA
Hi Vikesh,
Thank you for your kind review. We hope you continue to experience great service from us!
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