Bought some spare parts from them with a pretty good price. Everything went well. Delivery on time. Had to return something because I made a mistake with my order and the return process was very smoot... See more
Company replied
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See what reviewers are saying
Communication with Mammoth Bikes was great - I bought a Cannondale Habit HT which didn't come with the seatpost that was on the spec sheet. Although it took some time, Mammoth made sure that Cannondal... See more
I bought a very nice bike with mammoth bikes and it was the best experience ever with an online shopping! I discovered them through web advertising and I clearly don't regret! They always answered... See more
Company replied
Excellent shopping experience. Bought bike online and got great help & support by customer service, Mike & Maggie. Bikes were shipped to Mammoth Bikes Barcelona, where they were assembled so I can... See more
Company details
About Mammoth Bikes
Written by the company
Mammoth nació como una pequeña tienda de barrio hace casi 30 años. En el año 2017, entró a formar parte del Grupo Barrabes, hoy es referente y líder europeo en venta online y offline de material de ciclismo.
En 2018 aprovechando el know-how de Grupo Barrabes, como uno de los primeros e-commerce españoles, lanzamos nuestra renovada web. Hoy realizamos centenares de miles de envíos al año a más de 80 países diferentes.
También contamos con más de 15 puntos de venta físicos y talleres repartidos en toda España y 2 almacenes logísticos.
Tenemos las mejores marcas de bicicletas Specialized, Cube, Brompton, Giant y Scott y muchas más. Todos los accesorios para tu bicicleta.
Contact info
Edificio Barrabes. Ctra. Francia s/n , 22440, Benasque, Spain
- 974 55 20 31
- atencioncliente@mammothbikes.com
- www.mammothbikes.com
4.3
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unhelpful and incorrect person in shop
I ordered a part for my wahoo kickr but wasn’t sure if it was the right one. After opening in the shop I realized it wouldn’t work.
The person in the shop was totally not helpful and told me I should look to buy it on the wahoo site because it would take him a couple of days to get it.
When I told I rather buy it in a physical shop where I can return it easily when it’s not the correct part he said he was going to look into it later that day. We are 3 days later and he never let me know anything.
Personally I think it’s really bad that he didn’t contact me back. I now contacted wahoo directly and ordered it directly. Sadly you lost a new client now.
February 9, 2023
Reply from Mammoth Bikes
Hi, Henri. Thank you for taking the time to review our business. We are sorry to hear you are dissatisfied with the service. We would like to offer you a gift voucher good for a future purchase at our shop as compensation and hope you give us another chance. Our customer service team will contact you with the details.
Una tencion exquisita!!
January 6, 2023
A good and trusty shop.
A good and trusty shop.
I like the small but quality revealing detail which is the imprinted shop logo on their boxes.
January 18, 2023
Fast delivery
January 17, 2023
Top!
Bought an Orbea Alma and the service was excellent. Quick shipping and delivery, bike arrived very well protected without any issues.
My first experience with Mammoth and it couldn't have been better.
Keep it up guys!
January 5, 2023
No reliable delivery/ bad customer service
I received wrong tracking number of my bike worth more thant 3000 EUR. After contacting customer service, they waited more than one week to start the procedure with the carrier. I contacted them many times but the only answer they gave me is that they are waiting for more info. Two weeks later I have no clue where my bike is and when it will be delivered.
December 29, 2022
Unprompted review
Reply from Mammoth Bikes
Hi Marta. We apologize for the delay in the delivery of your bike. We are giving our carrier some more time to locate it, as things have been quite busy due to the holiday season. We hope to have a solution for you shortly, either locating the bike or refunding your money.
Bought 2 Cannondale bikes
Bought 2 Cannondale bikes. Delivery was much later than promised. Once received one bike came without pedals. When contacted they advised I have to buy my own. According to Cannondale spec I should have received comfort pedals with the bike. Not impressed with how little care given.
December 27, 2022
Unprompted review
Reply from Mammoth Bikes
Hi, thank you for taking your time to evaluate our online shop. As mentioned according to the information provided to us by Cannondale, this model doesn't come with pedals included. In any case we are going to speak to Cannondale to get the pedals for you as soon as possible.
everything was o.k.
December 12, 2022
Bike Purchase
Although the bike was delayed a few days, customer support was very communicative and shipped it very quickly once they received it from the manufacturer. It was packed in perfect condition, and the instructions were very intuitive.
December 6, 2022
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