Bought some spare parts from them with a pretty good price. Everything went well. Delivery on time. Had to return something because I made a mistake with my order and the return process was very smoot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Communication with Mammoth Bikes was great - I bought a Cannondale Habit HT which didn't come with the seatpost that was on the spec sheet. Although it took some time, Mammoth made sure that Cannondal... See more
I bought a very nice bike with mammoth bikes and it was the best experience ever with an online shopping! I discovered them through web advertising and I clearly don't regret! They always answered... See more
Company replied
Excellent shopping experience. Bought bike online and got great help & support by customer service, Mike & Maggie. Bikes were shipped to Mammoth Bikes Barcelona, where they were assembled so I can... See more
Company details
About Mammoth Bikes
Written by the company
Mammoth nació como una pequeña tienda de barrio hace casi 30 años. En el año 2017, entró a formar parte del Grupo Barrabes, hoy es referente y líder europeo en venta online y offline de material de ciclismo.
En 2018 aprovechando el know-how de Grupo Barrabes, como uno de los primeros e-commerce españoles, lanzamos nuestra renovada web. Hoy realizamos centenares de miles de envíos al año a más de 80 países diferentes.
También contamos con más de 15 puntos de venta físicos y talleres repartidos en toda España y 2 almacenes logísticos.
Tenemos las mejores marcas de bicicletas Specialized, Cube, Brompton, Giant y Scott y muchas más. Todos los accesorios para tu bicicleta.
Contact info
Edificio Barrabes. Ctra. Francia s/n , 22440, Benasque, Spain
- 974 55 20 31
- atencioncliente@mammothbikes.com
- www.mammothbikes.com
4.3
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BEST DEALS EVER
BEST DEALS EVER !
shipping from spain to France, less than a week
good shop !
August 30, 2023
Bad Experience
Bad experience.
I bought a mtb on their site, but it arrived with different components.
I contacted the customer service, but in their opinion the difference between the components is not enough to make a complaint.
The mtb had 21 rims mounted instead of 23.
August 30, 2023
Unprompted review
Reply from Mammoth Bikes
Hi, Sirio. Thank you for taking the time to evaluate our site. We are sorry to hear you're not satisfied with the service received, but as mentioned by email and also on our website before the purchase was made the manufacturer reserves the right to make minor changes to bike components based on availability of parts among other factors. This is standard practice for all bike manufacturers and has nothing to do with Mammoth Bikes.
Quick delivery.
July 3, 2023
Great store and very friendly service
I needed help removing the pedals of my bike which were really badly stuck. Sebastian and Jose were super helpful and got it done! It was very hard but they did it quickly and free of charge!
Great store and very friendly service
July 15, 2023
Unprompted review
Delivered for a good price
Delivered for a good price. Just the actual day of delivery was inclear
July 7, 2023
Good communication and fast shipping as…
Good communication and fast shipping as well as a great price on the item I purchased.
July 3, 2023
Fast shipping and delivery description…
Fast shipping and delivery description very good trusted online bike shop
June 23, 2023
Saved my holiday
The Mammoth guys were great! After a long trip from Australia, my bike arrived with brake and gear problems, but a quick call and the team managed to get me ready to ride within a few hours. Saved my holiday. Would recommend them to any bike tourists out there!
June 22, 2023
Unprompted review
Great service and nice price
Mammoth Bikes was able to offer great pricing and fast shipping to Portugal.
June 21, 2023
Review
The only place in Europe where I could find ENVE Premium Fitted 3D hat and for great price... Everything as described, fast shipping
June 11, 2023
everything was good
everything was good. fast shipping and nice communication in the Barcelona store when picking up the order. thanks!
June 4, 2023
I received my Cannondale bike even…
I received my Cannondale bike even before the time given of estimated delivery. The bike were delivered well protected inside the cartoon box, why it arrived in a perfect condition without any scratches even if the exterior cartoon box had a few. It also arrived with video tutorials for how to put the bike together upon arrival.
May 31, 2023
The experience was ok with the…
The experience was ok with the excepcion of the shipping provider, DPD(Seur/Chronopost) is always a problem, delayed delivery's, useless trackin, absence of comunication between spanish seur and dpd in Portugal. Mammoth chat is ok but i almost never have answer on pending situations.
June 3, 2023
The product I purchased was delivered…
The product I purchased was delivered on time at a low price!
May 24, 2023
Easy to order and to get the bike…
Easy to order and to get the bike delivered in The Netherlands. Well packaged and without any damage received within 9 days after ordering.
May 21, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.