We had a smooth experience selling with Manning Stainton Crossgates. It is certainly true that buying and selling a home is a very stressful experience but they made it as stress free and easy to navi... See more
Company replied
62 Austhorpe Road, Crossgates, LS15 8DX Leeds, West Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had a smooth experience selling with Manning Stainton Crossgates. It is certainly true that buying and selling a home is a very stressful experience but they made it as stress free and easy to navi... See more
Company replied
A long time ago, a long long time go you promised to sell my home. What took you so long ? To be fair, you actually sold it four times but other people & their broken chains were the problem !!... See more
Company replied
The team were really friendly, with great communication throughout the whole process as a first time buyer. The sales team helped through the first steps without any issues, eventually passing on to t... See more
Company replied
Excellent service throughout . Exceptional care taken at each stage of the process. Achieved a better purchase price than the highest estimated value suggested by two other estate agents. They were... See more
Company replied
Written by the company
How can we help you move?
Expert Valuation Find a Property Let Your Property Mortgage Advice62 Austhorpe Road, Crossgates, LS15 8DX, Leeds, West Yorkshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Natalie adkin from Crossgates branch was helpful professional and friendly.she rang back and kept us informed at all times would highly recommend her .

Reply from Manning Stainton Estate Agents - Crossgates
Danielle Murray handled the sale of our Leeds property. She was a great communicator and follwed up on all requests. Danielle pushd to solicitors to meet the settlement date and made the process very smooth

Reply from Manning Stainton Estate Agents - Crossgates
Customer service feedback and guidance through the selling process was excellent. A big thank you to all their staff especially Danielle at the Crossgate office for all her hard work.

Reply from Manning Stainton Estate Agents - Crossgates
We had a great experience with Manning Stainton Crossgates. Danielle was very helpful, professional and always kept us informed throughout the process.
She responded quickly to our questions and made everything much clearer and less stressful.
Thank you Danielle for all your support – we really appreciate it.

Reply from Manning Stainton Estate Agents - Crossgates
We recently sold a house through the Crossgates branch. Our point of contact was Danielle Murray. She kept us informed of progress and was happy to answer any questions we had no matter how trivial they were. She made the process easier to understand and was a pleasure to deal with.

Reply from Manning Stainton Estate Agents - Crossgates
Lesley and all of the team was super helpful with our sale which completed in a super fast time thank you

Reply from Manning Stainton Estate Agents - Crossgates
I have just completed a sale of property under difficult circumstances, the team at the Crossgates branch especially Natalie and Dannielle we very professional, the line of communication was great, they both went above and beyond their duties to and the process, would quite happily recommend.

Reply from Manning Stainton Estate Agents - Crossgates

Reply from Manning Stainton Estate Agents - Crossgates
"As a law firm representing the buyer, I must say that Natalie has been incredibly supportive throughout this transaction. She is always available and has been very understanding of my client's situation. Her proactive approach really helped push this sale through to a successful conclusion. It has been a lovely experience working with her, and I highly recommend her services!" - Muve Conveyancing

Reply from Manning Stainton Estate Agents - Crossgates
I want to especially thank Joanne , Karl , & Ian & the team everyone I dealt with were professional & efficient. Joanne kept me updated with my sale. Very happy with Manning Stainton keep up the great work

Reply from Manning Stainton Estate Agents - Crossgates
To say selling a property is stressful is an understatement but with Manning Stainton the whole process was made as easy as it possible could be for me.
Starting with Lesley and then Natalie and Danielle the whole thing from start to finish was a fantastic service from dedicated, professional and friendly people.
Not being in the area when my property was being sold made it even more concerning and worrying for me but i was put at ease by the staff with clear and direct communication on any issues that seemed to come up.
With so many other companies dealing with house sales i appreciate its a competitive market but i must say to go with Manning Stainton would be the best move possible.
I could not recommend them enough, when you pay for the best you get the best.

Reply from Manning Stainton Estate Agents - Crossgates
From start to finish Manning Stainton in Crossgates have been great. Danielle in particular has been instrumental in securing our buyers and keeping everyone informed and reassured every step of the way. Thank you to all the wonderful staff in the branch who were all professional at all times.

Reply from Manning Stainton Estate Agents - Crossgates
Manning Stainton have been absolutely fantastic throughout the process of my house purchase. Isabel from the Crossgates branch, went above and beyond for me and was always super quick at getting back to me. I have dealt with other estate agents in the past but Isabel was amazing. Thank you for your help :)

Reply from Manning Stainton Estate Agents - Crossgates
I recently sold my property through Manning Stainton, and the experience was excellent from start to finish. From my very first meeting with Lesley at the valuation, I felt completely at ease. She was warm, friendly and incredibly knowledgeable — I knew right away that I would be in safe hands.
Throughout the viewings stage, I was mainly looked after by Dale, who was also absolutely lovely to deal with. I had previously listed my property with another local estate agent and, over the course of three months, only had one viewing booked with them. In complete contrast, Manning Stainton generated a steady stream of viewings from the moment my property went live. They would also keep jn touch with regular updates and advice.
Once an offer had been made and accepted, I was supported by Danielle and Tyler. They were kind, professional and extremely helpful. I faced several challenges and frustrations with my conveyancer, and they guided me through every step, keeping me updated not only on my own sale but on progress across the rest of the chain. They genuinely did everything they could to make the process as smooth and stress-free as possible. They also escalated any concerns I had regarding my conveyancer to their team that managed their panel of conveyancers, which helped things along.
I am genuinely pleased that I chose Manning Stainton. Their communication, professionalism and support were outstanding, and I’m very happy to have successfully sold my home with them. Highly recommended!
The only other thing to note, which is nothing to do with the service offered by Manning Stainton, is that I had a terrible experience with the conveyancers that MS recommend. I don’t think this is the norm, as the reviews the conveyancer have are mostly positive, but I would not recommend their conveyancers based on my experience.

Reply from Manning Stainton Estate Agents - Crossgates
The staff were great, they kept me updated throughout the sale of my house. I would definitely recommend their services to anyone wanting to sell their home.

Reply from Manning Stainton Estate Agents - Crossgates
Joanne Williams was very helpful she kept us updated every week

Reply from Manning Stainton Estate Agents - Crossgates
Fantastic to deal with throughout the whole process. Our Move Manager Joanne Williams was always happy to help with any queries we had. She regularly kept in touch with both our solicitors and the sellers’ solicitors and made sure we were well informed. I would highly recommend Manning Stainton.

Reply from Manning Stainton Estate Agents - Crossgates
I sold an apartment recently, I accepted an offer in February & the whole sale process did not complete till November, yes I understand leasehold does take longer due to other agencies involved, however it should have been completed much earlier. Also what did not help was the buyers solicitor was woeful , sat on files for weeks on end & no one could get hold of them to speed up the process. Although my legal team worked hard to get issues resolved , overall I would be lying if I said I weren’t disappointed with the length of time it took from the offer to completion.

Reply from Manning Stainton Estate Agents - Crossgates
The team in the Crossgates office were exceptionally efficient in their role and always a pleasure to deal with in particular Natalie who kept us updated every step. We opted for assisted viewing (he was fantastic - thank you) and would highly recommend this service, times were arranged that were suitable for us and our property was treated with respect. We sold within 3 weeks I believe due to the way the property was marketed.
The reason for the low rating is caused by their conveyancing department - very poor recommendation of solicitors to use from their panel which caused unnecessary delays, major stress and nearly resulted in the short chain collapsing and is having to agree to only 6 days notice to exchange & complete - they also were not clear on why they wanted and debited £50 to open the file when we were then asked for more money to open the file from solicitors - I was given several differing reasons and then refunded the £50 - they were evasive , combative, argumentative and totally unprofessional -(I kept the emails) if a mistake had been made fair enough just accept it instead of making it worse and breeding mistrust - the comment of don’t worry about it, it will get knocked off the bill at the end is not helpful - people have a right to know who, what and why they are paying someone with complete transparency.

Reply from Manning Stainton Estate Agents - Crossgates
Fantastic service from Danielle from start to finish always available to help quickly with any issues.

Reply from Manning Stainton Estate Agents - Crossgates
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.